Top 73 Customer care representative Jobs in Bend, Or

Centralized Service Representative
St. Charles Health System —Bend, OR
- $22.30 - $30.11 an hour
- Full-time
- Basic math
- Mid-level
- Microsoft Office
- Work from home
Customer Service Team Leader
PacificSource Health Plans —Bend, OR
- $50,830.78 - $81,329.23 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
7d
Merchandiser
Bigfoot Beverages —Bend, OR
- $25.88 an hour
- Overtime
- Background check
- Merchandising
- Pass drug screening
Quick Apply
10d
Outside Landscape Sales - Earning Potential of $90k + Yearly!
GRO —Bend, OR
- From $90,000 a year
- Full-time
- Background check
- English
- Mid-level
- Relocation assistance
- Health insurance
Quick Apply
7d
Sales Representative + Sign-on Bonus
DaBella —Redmond, OR
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Driver's License
- Travel
- Paid training
- Health savings account
Quick Apply
Route Sales Representative
Frito-Lay North America —Bend, OR
- Weekends as needed
- Merchandising
- Driver's License
- 21 years or older
- Health insurance
- Dental insurance
8d
Sales Development Representative (Entry-Level)
Pacific Office Automation —Bend, OR
- Full-time
- Reliable transportation
- Leadership
- Entry level
- Paid holidays
- Health insurance
Quick Apply
11d
Patient Access Representative (Relief)
St. Charles Health System —Bend, OR
- $21.30 - $27.69 an hour
- Part-time
- Hospital
- Medical office experience
- Windows
7d
Call Center Remote Customer Service Representative
VIMO INC —Bend, OR
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Patient Access Representative
St. Charles Health System —Bend, OR
- $21.30 - $27.69 an hour
- Weekends as needed
- Hospital
- Medical office experience
- Windows
- Health insurance
- Dental insurance
Prior Authorizations and Referral Management Representative
St. Charles Health System —Bend, OR
- $21.86 - $29.52 an hour
- Part-time
- Medical office experience
- Basic math
- Mid-level
Patient Service Representative
St. Charles Health System —Redmond, OR
- $21.30 - $27.69 an hour
- Part-time
- Hybrid work
- Basic math
- English
- Microsoft Office
Patient Service Representative - Internal Medicine
Summit Health —Bend, OR
- Full-time
- Computer literacy
- Internal Medicine
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
12h
Insurance Verification Specialist
St. Charles Health System —Bend, OR
- $22.30 - $30.11 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Health insurance
- Dental insurance
Patient Service Representative
BestMed —Redmond, OR
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Patient Service Representative - Heart & Lung Specialists
St. Charles Health System —Bend, OR
- $21.30 - $27.69 an hour
- Full-time
- Basic math
- English
- Microsoft Office
Merchandiser
Frito-Lay North America —Bend, OR
- $22.65 an hour
- Full-time
- 18 years or older
- Merchandising
- Driver's License
- Mileage reimbursement
- Health insurance
Field Customer Care Representative
Lennar —Redmond, OR
- Full-time
- Microsoft Word
- Microsoft Excel
- Construction site
- Paid parental leave
- Health insurance
Administrative Support Specialist II
BestCare Treatment Services Inc —Bend, OR
- $19.00 - $24.93 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Addiction Medicine
Quick Apply
Customer Service Representative - Route Relief
New System —Bend, OR
- From $28.75 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Ability to lift 50 pounds
Quick Apply

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Centralized Service Representative

St. Charles Health System -
Bend, OR

Apply Now

Job Details

Full-time
$22.30 - $30.11 an hour

Benefits

Work from home

Qualifications

Personal protective equipment (PPE) use
Phone communication
High school diploma or GED

Full Job Description

Full Time, DaysPay range: $22.30 - $30.11One Call - Bend, Oregon

ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Centralized Service Representative
REPORTS TO POSITION: Ambulatory Access Director or Delegate
DEPARTMENT: Patient Access Services
DATE LAST REVIEWED: March 2026

OUR VISION: Creating America’s healthiest community, together.

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: Patient Access Services is a support services division of St Charles Health System. Patient Access serves as a liaison to inpatient and hospital-based outpatient departments. Ambulatory Access serves as a liaison to ambulatory outpatient departments by providing scheduling, registration, prior authorization, medical records, population health outreach, and project management support. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care.

POSITION OVERVIEW: TheCentralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient care pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. Centralized Service Representatives’ home department may be a specific location that is supported by Patient Access Services, the St Charles One Call Centralized Call Center, may float between multiple locations, or may work remotely from home under current St Charles Health System work from home requirements.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for accurately creating or locating patient accounts in the electronic health record system.

Collects and records patient demographics, insurance and billing information. Performs real-time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.

Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with department and St Charles Health System established protocols.

Accurately schedules patient appointments and procedures across multiple service lines and specialties, following established protocols that promote positive patient experience, efficiency and standardization.

Reviews and processes referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment.

Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.

Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St Charles Health System established protocols.

Responds to all customer and emergency calls in a confident, rapid, accurate, pleasant, and professional manner with the ability to remain calm in emergency situations.

Attention to detail in recording patient messages and reasons for call or appointment and accurately transcribing that information into the electronic health record following department protocols and standards.

Addresses, deescalates or appropriately routes patient complaints or concerns.

Accesses and maintains all department specific files, programs and recall systems.

Actively participates in achieving organizational and department goals.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

Ability to work as part of a Care Team with providers and clinical staff.

Supports the vision, mission, and values of the organization in all respects.

Supports lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.

Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:
Required: High school diploma or GED.
Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:
Required: N/A
Preferred: N/A

EXPERIENCE:
Required: Minimum one (1) year of paid customer service work experience.
Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call centerexperience.

PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:
Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and externalcustomers.
Must adapt quickly to frequent process changes and improvements.
Is reliable, engaged, and provides feedback to inform process improvement.
Attends all department, team, and company meetings as required.
Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.
Requires strong communication, customer service, interpersonal skills and telephone etiquette.
Ability to prioritize workflow according to pre-set instructions.
Strong teamwork and collaborative skills.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Ability to multi-task and work independently.
Attention to detail.
Performs basic math (add, subtract, multiply and divide) calculations.
Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.

PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP

Schedule Weekly Hours:
40

Caregiver Type:
Regular

Shift:
First Shift (United States of America)

Is Exempt Position?
No

Job Family:
REPRESENTATIVE

Scheduled Days of the Week:
Monday-Friday

Shift Start End Time:
8am-5pm

Apply Now

Refine Your Search

customer care representative jobs in bend, or

Centralized Service Representative

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Sales Development Representative (Entry-Level)

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Patient Access Representative

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Patient Service Representative

Patient Service Representative - Internal Medicine

Insurance Verification Specialist

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Merchandiser

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