Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
- Free employee season pass and free or discounted dependent(s) season pass
- Free and discounted friends & family day passes
- Free transportation to & from Bend, Sunriver, and La Pine
- Discounts across the resort (food & beverage, retail, rentals, lessons & more)
- Winter season employee housing program & Summer season camping program
- 401k with up to 5% company match & immediate vesting
- Discounted daycare onsite at Mt. Bachelor
- Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
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Position Summary
The Food & Beverage Manager is directly responsible for overseeing all Food & Beverage operations in their Lodge. Operations include restaurants, lounges, coffee shops, and banquets. Responsible for both Front of House and Back of House staff.
Essential Functions/Major Responsibilities
Supports the company mission and complies with the supervisor’s manual. Models exemplary self-discipline, departmental teamwork, interdepartmental teamwork, guest service, professional skills, and ethics.
Enforce all Mt Bachelor policies & procedures
Create and execute budgets for all outlets. Make quick adjustments to accommodate weather changes and business levels. This includes daily monitoring of DMRs and labor expenses in your areas.
Plan and train with proper materials for all positions in your purview (including, but not limited to, training guidelines & checklists, opening & closing duties, updating job descriptions, and more).
Hire, train, retrain, and terminate (when necessary) supervisors within your area; ensure that your Leads are training to an elevated level, including supporting materials. Facilitate the continual management & training within Food & Beverage. Ensure all hiring, monitoring, and terminations fall within Mt. Bachelor’s guidelines.
Ensure that uniform and name tag expectations are always followed.
Organize all areas for efficiency and product exposure; ensure that all spaces are kept to a high degree of cleanliness and organization.
Work with the Receiving Manager and the Inventory Controller to plan and execute proper ordering, par level setting, and inventory procedures to ensure proper product control. Help the Inventory Controller manage, plan, and execute inventories. Responsible for proper ordering, following established ordering practices, and supporting paperwork for your direct reports (inventory sheets, purchase orders, order guides, par levels, et al).
Follow established (and formulate new as needed with consultation of Food & Beverage and Accounting) cash handling procedures and closing procedures. Manage & train your direct staff in Point-of-Sale usage and policies. Evaluate and monitor tipping policies and procedures regularly.
Follow and enforce all applicable regulations, including Deschutes County Health, OLCC, State of Oregon, and any other appropriate regulating body. Register as ‘Manager’ with the Oregon Liquor Control Commission (OLCC); also, train and enforce all OLCC regulations within the resort.
Ensure that we operate a safe work environment; follow and enforce all Mt. Bachelor Safety Procedures and Policies. Ensure all employees participate in safety huddle programs. Provide input to the department safety committee member. Share safety committee meeting minutes with staff. Follow safe work practices and be aware of good risk management practices.
Responsible for communications upward, across departmental lines, and to subordinates. Establish and follow the chain of command.
Provide current company information to staff regarding events, schedules, policies, and promotions.
Responsible for establishing and maintaining Mt Bachelor’s service levels through training and observation, and adjusting as necessary. Responsible for the management of guests’ complaints and their proper resolution. Monthly service scores will be part of this analysis.
Initiate and manage all sponsorship agreements with outside vendors.
Plan, promote, and execute special events.
Secondary Function
Perform duties necessary for your position and the department, including, but not limited to, cashiering, serving, bussing, as well as any possible special projects that arise with peer-level inter-departmental managers. Must have a solid foundation in numerous styles of food and beverage service.
Job Scope
Responsible for operating Mt. Bachelor’s Food & Beverage Lodges and providing our guests with the best experience possible. Makes decisions regarding staffing, product selection, purchasing, pricing, and promotions. Responsible for operating the department within budgeted guidelines. The manager is responsible for staff performance, training, and scheduling. Failure to effectively manage the department directly reflects on bottom-line profit, performance evaluation, and compensation potential.
Supervisory Responsibilities
Number of employees supervised: 25-50
Positions Supervised: Assistant Manager, Sous Chef, FOH Lead, Bartender Lead, FOH Staff, & BOH Staff
Scheduling and assigning work: Yes
Training: Annual, Yes
Salary Actions: Yes
Disciplinary Actions: Yes
Performance Reviews: Yes, twice a year
Hiring/Termination: Yes
Interpersonal Contacts
This is a People Position. Guests, Executive Staff, Shipping and Receiving, Building Maintenance, Marketing and Group Sales, Ski patrol, Instructors, Vendors, POWDR Resorts staff, and all mountain staff.
Specific Job Skills
License/Certifications: Valid OLCC, Oregon Food Handler’s Card, and valid Driver's License.
Technical: Excellent computer skills, Windows, Square Point of Sale Systems, Yellowdog Inventory, and Microsoft Office.
Physical Capabilities: Carry food trays with multiple orders and drinks. Constant walking, lifting, and carrying.
Additional: Cash Handling experience is required. Must have a positive attitude. Flexible with hours and days of work. Able to work any hours of the day, any day of the week. Must have excellent communication skills, people skills, memory, and multitasking skills.
Education/Related Experience
Physical Demands
Current Hiring Range: $65k+ ( DOE) & Manager Bonus Program
Minimum Age Requirement: 21+
Come Work Where You Play!
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.
