Description:
Love What You Do, Everyday.
Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.
The Perks
The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we win awards like Conde Nast Traveler's #4 Best Resort in the Pacific Northwest and Travel + Leisure's #5 World's Best. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits:
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Medical, Dental and Vision company sponsored benefit package available to full-time employees
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401k with company match
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Tuition reimbursement program
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Free golf privileges
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Seasonal Family Pass to the athletic center & pool
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Employee discounts at all restaurants, spa services, and retail
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One complimentary trail ride with Brasada Trails
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Perks up to $600 annually via Flex-Rewards program
Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure.
Role Description
The commitment that we make to our guests is that every aspect of their stay with us will be clean and comfortable. With that commitment, our housekeeping department has some of the hardest working and vital team members at Brasada. We take pride in all of the spaces that we share with our guests, and our team puts every effort to maintain a goal of utmost cleanliness at all times.
Our Houseperson Attendant position plays an important role in the guest experience on property. High level customer service skills are a very important aspect of this job in addition to the daily housekeeping duties. Housekeeping team members provide our home-away-from-home experience for each of our guests every day.
To be a successful addition to this team, you will need to be reliable, a pleasure to work closely with, and have an attention to detail that is not compromised. You are a team player that responds positively with direction given by your supervisor. You enjoy the opportunity to help be a problem solver and think creatively to improve the performance of yourself and the rest of your team. You need to enjoy hard work and feel a sense of pride and accomplishment when you look around and know that everything you had a hand in is perfect for our arriving guests.
General Responsibilities
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Removes soiled linens from Cabins, Suites, and Bungalows and brings to designated pick-up location for laundry service
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Makes beds and places towels in accommodations.
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Cleans the exterior of accommodations (windows, patio, barbeque, etc.)
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Removes/empties trash from accommodations and exterior locations - places in appropriate receptacles based on recycling requirements prescribed by disposal company and/or the property
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Responds to guests' special requests as required
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Organize and clean storage/supply closets, distribute clean linens/supplies to all required locations in a timely manner.
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Performs guest room cleans when needed.
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Report maintenance issues and comply with housekeeping procedures, safety/lost & found, guidelines/procedures.
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Exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; support everyone's efforts to succeed.
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Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
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Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan.
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Provide excellent customer service to guests, property owners, homeowners, club members and fellow associates.
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Perform additional responsibilities and duties as assigned.
Requirements:
Skills/Traits
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Housekeeping and customer service experience preferred.
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Strong organizational skills required.
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Must display attention to detail.
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Familiarity with cleaning products and equipment as well as cleaning techniques.
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Must have reliable transportation to and from work and flexibility with scheduling.
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Proven customer service skills.
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Ability to work independently and follow instructions regarding priorities of tasks.
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Prolonged walking and standing, operating of floor cleaning equipment
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Frequently lifts/carries up to 15 lbs
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Occasionally lifts/carries up to 50-75 lbs
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Ability to kneel, stoop and crouch repeatedly
If you want to work alongside talented people to deliver extraordinary guest experiences in an awe-inspiring setting, we want to hear from you.
