Why Work for Us?
Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration. We foster a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families.
Compensation: $53,019-$84,676, depending on experience.
Status: Full-time, salaried, exempt.
Hours: 8:00 AM to 5:00 PM Monday-Friday. Participate in weekly on-call rotations (Monday-Sunday) and off-hours maintenance as needed. The person on call answers the IT line from 5:00 PM to 8:00 PM on weekdays and from 8:00 AM to 8:00 PM on weekends.
Company Perks:
- We offer two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date!
- Generous Paid time off.
- $25,000 life insurance policy.
- Short and long-term disability.
- 403b retirement savings with employer match, no vesting required!
- Employee Assistance Program
- Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.
Summary/Objective:
The Systems Administrator is responsible for supporting and maintaining endpoint systems, user environments, and core IT services across Partners In Care. This role focuses on ensuring employees have reliable, secure, and properly configured technology to perform their day-to-day responsibilities. Under the guidance of the Senior Systems Administrator, this position will build technical expertise while contributing to system stability, security, and user satisfaction across the organization.
Essential Functions:
- Endpoint & User Support:
- Configure, deploy, and support:
- Desktop and laptop systems
- Mobile devices (iPhones, tablets)
- Standard endpoint software applications
- Troubleshoot hardware and software issues for end users
- Maintain consistent, high-quality user experience across all devices
User Account & Access Management:
- Create, modify, and manage:
- Active Directory user and computer accounts
- Microsoft 365 accounts and licenses
- Group memberships and basic permissions
- Follow established RBAC and access control standards
- Assist with onboarding and offboarding processes
Ticketing & Incident Response:
- Respond to support requests via:
- Help desk tickets
- Phone and in-person requests
- Internal Chat Platforms
- Perform first- and second-level troubleshooting
- Escalate complex issues to the Senior Systems Administrator
- Track, document, and resolve incidents in a timely manner
System Maintenance & Monitoring:
- Assist and or lead if appropriate with:
- System updates and patching
- Antivirus and endpoint security monitoring
- Routine audits of system logs and alerts
- Identify potential issues and escalate when necessary
- Maintain system stability through preventative maintenance
Equipment & Asset Management:
- Maintain inventory of IT hardware and equipment
- Coordinate setup, replacement, and disposal of devices
- Assist with procurement and lifecycle management of hardware
Documentation & Process Adherence:
- Document:
- Support procedures
- Common issues and resolutions
- Configuration standards
- Follow established SOPs, runbooks, and security policies
- Contribute to improving documentation for team efficiency
Learning & Development:
- Build working knowledge of:
- Microsoft 365, Azure, and endpoint management tools
- Healthcare IT systems and compliance requirements (HIPAA)
- Participate in training and mentoring under a Senior Systems Administrator
- Stay current with evolving IT tools and best practices
Shared Team Responsibilities:
- Participate in weekly on-call rotations (Monday-Sunday) and off-hours maintenance as needed. The person on-call answers the IT line from 5 p.m. to 8 p.m. on weekdays, and 8 a.m. to 5 p.m. on weekends.
- Provide support across all PIC locations and environments (travel as needed)
- Assist with new employee onboarding and training on IT systems
- Support audiovisual needs for meetings and presentations
- Maintain professional, respectful communication with team and staff
Qualifications:
Education:
- Associate or bachelor’s degree in information technology, computer science or related field (or equivalent experience).
- 1-3 years of IT support or systems administration experience preferred
- Experience in healthcare IT environments preferred
- Experience with Microsoft Intune preferred
Experience:
- Basic to intermediate knowledge of:
- Windows operating systems
- Microsoft 365 (Outlook, Teams, SharePoint basics)
- Active Directory user management
- Endpoint management (Intune, MDM)
- Familiarity with:
- Endpoint deployment and imaging
- Mobile Device Management (MDM)
- Basic networking concepts5
Skills & Attributes:
- Strong analytical and problem-solving skills
- Customer-focused mindset with strong communication skills
- Ability to follow established processes and standards
- Eagerness to learn and grow, technical experience
- Ability to prioritize and manage multiple requests
- Current automobile insurance, a valid Oregon driver’s license, and reliable transportation.
Supervisory Responsibility: This position has no supervisory responsibility.
Work Environment:
- May be exposed to infections and contagious diseases. Contact with patients under a wide variety of circumstances.
- May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations.
- Occasional travel to satellite locations
- Subject to varying workloads and operational demands
- Category 3 ― Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks.
