Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
Free employee season pass and free or discounted dependent(s) season pass
Free and discounted friends & family day passes
Free transportation to & from Bend, Sunriver, and La Pine
Discounts across the resort (food & beverage, retail, rentals, lessons & more)
Employee housing program
401k with up to 5% company match & immediate vesting
Discounter daycare onsite at Mt. Bachelor
Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
*** Full-time & Part-Time roles available ***
Position Summary
The ZipTour Guide coaches, harnesses, and guides guests throughout the tour while maintaining the highest level of safety and fun.
Essential Duties and Responsibilities
Complete all required operational training for the ZipTour course in a satisfactory manner.
Assist with all aspects of the daily operation, including but not limited to: opening and closing procedures, equipment inventory, inspections and maintenance, emergency response procedures, and routine line inspections.
Effectively communicate with guests.
Greet and instruct guests on proper harnessing procedures and trolley usage for the ZipTour.
Guide guests in a helpful and supportive manner through the training demos.
Assist guests with the safe mount/dismount of the ZipTour at each landing.
Assist guests with inquiries and resolve guest-related concerns or problems.
Protect the safety of self, co-workers, and guests at all times.
Ensure work areas are kept safe and free from hazardous conditions.
Continuously model safe work practices and maintain compliance with all safety policies.
Report safety-related incidents and potentially unsafe situations to the Guide Supervisor/Manager.
Notify leadership when guests are unable to follow safety procedures.
Demonstrate success in safety awareness.
Conduct equipment inspections as required.
Conduct line rescues as needed.
Establish and maintain professional relationships with co-workers and guests.
Personal Attributes
Passionate and enthusiastic
Patient
Hard working
Honest and has the highest integrity
Follows policies and procedures
Calm and level-headed
Flexible
Concise communication skills
Qualifications/Preferred Experience
Must be a minimum of 18 years of age.
High School diploma or equivalent.
Ability to read and interpret documents and safety manuals.
Ability to talk and engage in conversation in front of crowds of up to 15 people.
Outdoor leadership or guide experience preferred.
Physical Requirements
Reasonable physical condition to engage in outdoor activities for up to 10 hours.
Able to stand for extended periods.
Regularly lift 25 pounds above head and occasionally up to 50 pounds.
ZipTour guides may not weigh more than 260 pounds due to manufacturer regulations.
Ability to ascend/descend stairs leading to zip line platforms.
Comfortable working in high altitudes.
Have a full range of overhead arm motions.
Exchange accurate information with ZipTour guests regarding rules and regulations.
Constantly position yourself to assist guests with harnessing and mounting/dismounting the zip line.
Able to move between platforms via walking on dirt and rock surfaces.
Able to work in both cold and hot environments.
Teamwork
Be on time for the scheduled shift.
Follow MTB appearance standards at all times.
Communicate
Be flexible
Work together to provide a safe and fun environment for each other and our guests.
Physical Capabilities
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.
In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.
Able to stand for extended periods.
Regularly lift 25 pounds above head, occasionally up to 50 pounds.
ZipTour Guides may not weigh more than 260 pounds due to manufacturer regulations.
Ability to ascend/descend stairs leading to the zip line platforms.
Comfortable working in high altitudes.
Ability to utilize the full range of overhead arm motions.
Ability to assist guests with harnessing and mounting/dismounting the zip line.
Ability to move between platforms via walking on dirt and rock surfaces.
Ability to work in both cold and hot environments.
Additional
A pre-employment background check will be conducted after the position is accepted.
Ability to read and interpret documents and safety manuals.
Ability to talk and engage in conversation in front of crowds of up to 15 people, exchanging accurate information with guests regarding rules and regulations.
Current Hiring Range: $16.50/hour
Minimum Age Requirement: 18+
Come Work Where You Play!
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.
