POSITION: Event Security
DEPARTMENT: Security
REPORTS TO: Security Manager/ Security Supervisor
FLSA STATUS: Hourly, Non-Exempt
LOCATION: SNHU Arena- Manchester, NH
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
THE ROLE
The Event Security Officer at SNHU Arena is responsible for maintaining a safe and secure environment for guests, employees, performers, vendors, and visitors during events and non-event operations. This position supports crowd management, monitors security systems, responds to incidents, and provides high-level customer service while ensuring all arena policies and safety procedures are followed.
This is a part-time, event-based position scheduled based on the arena’s event calendar.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet guests in a friendly and professional manner upon arrival.
Scan tickets and assist guests with entering the arena.
Help guests locate their seats and provide general event and venue information.
Verify tickets for entry into seating sections and restricted areas as needed.
Assist guests with disabilities by supporting accessible seating, entrances, and other accommodations as needed.
Monitor assigned seating sections to ensure aisles and walkways remain clear and compliant with safety and fire code requirements.
Proactively assist guests who may have questions, concerns, or need help during events.
Handle guest concerns professionally and notify a supervisor if additional support is needed.
Remain calm and assist with guest safety in the event of an emergency by following arena procedures.
Help maintain the cleanliness of seating sections by picking up debris and checking for lost items.
Support event operations before, during, and after events as needed.
Follow all arena policies, procedures, and dress code guidelines.
Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities in this role.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years or older.
EDUCATION AND/OR EXPERIENCE
Must be at least 18 years of age.
High school diploma or GED preferred.
Previous customer service experience is preferred.
Experience working in event venues, arenas, or guest services is a plus.
SKILLS AND ABILITIES
Strong customer service and communication skills.
Friendly, positive, and professional attitude.
Ability to work well in a team environment.
Ability to remain calm in a fast-paced and high-energy environment.
Reliable and able to maintain consistent attendance.
Ability to follow written and verbal instructions.
COMPENSATION
Competitive hourly pay.
WORKING CONDITIONS
Location: SNHU Arena- Manchester, NH
PHYSICAL DEMANDS
Must be able to stand and walk for extended periods of time (6–10 hours).
Must be able to climb stairs and move throughout the arena.
Must be able to work in a loud, fast-paced event environment.
Must be able to communicate clearly with guests and coworkers.
Must be able to respond quickly in a busy environment.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
