Top 147 Helpdesk technician Jobs in Bensenville, Il

Desktop Support Technician - Arlington Heights, IL
ESP Global Services Limited —Arlington Heights, IL
- $50,000 - $52,000 a year
- 8 hour shift
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Service Desk Technician I
Crystal Clean, LLC —Hoffman Estates, IL
- $32 - $34 an hour
- Microsoft Outlook
- Local
- Office
- Wellness program
- Disability insurance
2d
IT Support Technician - I
CISO Global Inc —Chicago, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician I
SATO America —Chicago, IL
- $50,000 - $55,000 a year
- High school diploma or GED
- Analysis skills
- Organizational skills
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IT Support Technician
Lawndale Christian Health Center —Chicago, IL
- $45,344 - $53,456 a year
- Full-time
- Associate's degree
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Desktop Support Engineer (Level 2)
NSC Global —Franklin Park, IL
- Urgently hiring
- 5 years
- Research
- Mid-level
14d
IT HELP DESK TECHNICIAN
F.E. Moran Group of Companies —Chicago, IL
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
IT Support Desk Technician
BALL HORTICULTURAL COMPANY —West Chicago, IL
- $48,000 - $57,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Paid holidays
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IT Support Specialist I
North Park University —Chicago, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Management
- Windows
- University
- Commuter assistance
- Disability insurance
Quick Apply
14d
Service Technician T1
All Information Services (AIS) —Oakbrook Terrace, IL
- Mid-level
- Windows
- Residential
HELP DESK TECHNICIAN - TIER I
CDS Office Technologies —Lombard, IL
- $20 - $21 an hour
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
IT On-Site Support Technician
WSP —Chicago, IL
- $57,800 - $89,400 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
IT Technician
Dexter Magnetic Technologies —Elk Grove Village, IL
- $65,000 - $75,000 a year
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Paid holidays
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Help Desk Technician (Tier 1-2)
Lyra Technology Group —Lisle, IL
- $50,000 - $65,000 a year
- SharePoint
- Experience equivalent to degree accepted
- In-person
- Disability insurance
- Health insurance
Quick Apply
End User Support Technician
Marmon Foodservice Technologies, Inc. —Carol Stream, IL
- $44,000 - $66,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician
GSD —Hanover Park, IL
- $45,000 - $55,000 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Systems Analyst – Tier 2
Noventech, Inc. —Lombard, IL
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Paid holidays
Quick Apply
8d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Help Desk Technician
Bystronic Inc —Hoffman Estates, IL
- $50,000 - $55,000 a year
- Full-time
- Engineering
- ERP systems
- Mid-level
Quick Apply
14d

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Desktop Support Technician - Arlington Heights, IL

ESP Global Services Limited
Arlington Heights, IL

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Job Details

$50,000 - $52,000 a year
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Desktop computer repair
Laptop (troubleshooting support)
Hardware maintenance
Windows
Printer (troubleshooting support)
Fastening tools
Drills
Wrenches
Computer hardware
Desktop (troubleshooting support)
Network protocols
Desktop applications
Desktop administration
Mobile devices

Full Job Description

About the Job:
As a Desktop Support Technician, you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software.
This position will support one or more departments to restore service and/or identify and correct core problems. Ensuring that all hardware issues are effectively and efficiently resolved in line with our customers’ contractual service level agreements (SLAs).

What will you do?

Provide in-person, phone, remote, and email support to users of supported departments.
Keep the ticketing system up to date with the status off all support requests.
Keep inventory system up to date with all deployed computing asset information.
Research, recommend, and order software and hardware requested by departments.
Create and provision user accounts, email accounts, and necessary access for user staff.
Provides support to end users in problem resolution for both Windows and Apple systems.
Guides end users through troubleshooting procedures.
Performs upgrades to hardware and software.
Supports printing and other peripheral computing devices.
Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Participates in the identity and access management of various systems.
Other IT support duties to be assigned
This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from the onsite team.

What will you bring to ESP?

1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services, which includes troubleshooting hardware, software, connectivity, and operating system issues
1 - 3 years of experience with current Microsoft Windows Desktop software
1 - 3 years of experience support - DSS, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
Experience in fulfilling the onboarding and offboarding requests (i.e., set-up of desktop/laptop / IPAD, installing screens & displays, patch port cabling, software configuration, mobile setup)
Experience in supporting performance and resolving client-related issues
Understanding of network protocols, server hardware, and configurations
Self-motivated with a willingness to learn and adapt to any new change or situation
Able to communicate effectively with peers, line manager, stakeholders & client end users.
Comp IT (A+, Network+, Security+), or equivalent certification

Physical Requirements:

Able to lift or push 20-50 pounds of equipment if needed.
Able to stand or kneel for extended periods of time.
Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers & drills)

If you are….
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore.

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, which caters to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:
We offer a competitive range based on suitability or experience.

Benefits:
Medical Insurance, Vision & Dental plans
PTO time
Perkbox discounts
On-site Paid Parking

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectations and delight customers every time. Our values are integral to the way we work together.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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Refine Your Search

helpdesk technician jobs in bensenville, il

Desktop Support Technician - Arlington Heights, IL

Service Desk Technician I

IT Support Technician - I

Help Desk Technician I

IT Support Technician

Desktop Support Engineer (Level 2)

IT HELP DESK TECHNICIAN

IT Support Desk Technician

IT Support Specialist I

Service Technician T1

HELP DESK TECHNICIAN - TIER I

Sr. IT Help Desk Analyst

IT On-Site Support Technician

IT Technician

Help Desk Technician (Tier 1-2)

End User Support Technician

Help Desk Technician

Systems Analyst – Tier 2

Service Desk Technology Support Analyst

Help Desk Technician

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