Processing Assistant
Location: In person at our Benton, KY office | Monday - Friday | Full-Time
About Gershman Mortgage
Communities, families, and homes are at the heart of what we do at Gershman Mortgage. We are a family-owned business, and our founding principles, over 70 years ago, are based on the core values of honesty, integrity, the entrepreneurial spirit, and putting our customers first. We are passionate and committed to customer service and strive to ensure that we exceed the expectations of our customers. We are a customer-centric company devoted to creating and maintaining long-lasting relationships.
About the Position
As a Processing Assistant, you will play an essential role in assisting Processors and Loan Officers in moving loans smoothly and efficiently through the pipeline. Your work ensures files are complete, accurate, and ready for underwriting—making you a behind‑the‑scenes force that strengthens our branch and elevates the borrower experience.
Essential Functions
- Loan File Preparation: Support operational needs by reviewing new loan applications, updating and organizing files in Encompass, and executing pre‑processing tasks with accuracy. Order required documents such as VOEs, title work, appraisals, and surveys.
- Accuracy & Completeness: Ensure all required information is collected and meets lender and regulatory guidelines. Your primary focus is delivering precise, complete work that supports the broader operations team.
- Communication & Relationship Building: Serve as a reliable point of contact for loan officers, borrowers, and internal departments. Build strong working relationships, provide timely updates, and help maintain a smooth, transparent process for all parties involved.
- Commitment to Excellence: Contribute to a collaborative, high‑performing environment where teamwork, initiative, and continuous improvement are valued.
Minimum Qualifications
- Preference for candidates with prior experience or coursework in finance, banking, or mortgage operations.
- High school diploma or equivalent is required.
- A proactive communicator who finds creative ways to support others.
- Highly organized, self-motivated, and detail-driven.
- Eager to learn and grow within the mortgage industry.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with Microsoft products; experience with Encompass LOS is a plus.
- You believe in the power of homeownership to transform lives.
What We Offer
Gershman Mortgage offers a comprehensive benefits package designed to support the health, financial well-being, and professional growth of our employees, including:
- Medical, prescription drug, dental, and vision coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Company-paid basic life and accidental death & dismemberment (AD&D) insurance, with voluntary supplemental coverage available
- Voluntary short-term and long-term disability insurance
- 401(k) plan with company match of 50% on the first 6% of eligible compensation deferred, plus a Roth 401(k) option
- Paid Time Off (PTO) and paid holidays
- Wellness program
- Employee Assistance Program (EAP)
- Ongoing training and development, including opportunities for advancement into accounting and investor reporting functions
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
An employee must meet the physical demands described here to perform the essential functions of this job successfully. No or minimal physical effort is required—no or limited exposure to physical risk. Work is typically performed in a typical office work environment.
EEO Statement
Gershman Mortgage is an Equal Opportunity employer.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
