MUST HAVE ACTIVE PROPERTY & CASUALTY INSURANCE LICENSE TO APPLY (Any state qualifies)
Are you someone who loves helping people — but also enjoys earning commission for doing it well?
Do you believe customer service and sales can (and should) work together?
Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.
This is not a cold-calling role.
This is not high-pressure selling.
This is a professional role where you:
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Serve
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Educate
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Protect
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And grow revenue naturally through conversations
Full Benefits — 100% Employer Paid
We invest in our people long term.
You focus on growth — we handle the coverage.
Compensation
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Base salary + commission (W2)
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Bonuses for cross-sell and retention performance
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Additional promotions and incentives
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Realistic earning potential: $50,000–$75,000+
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Long-term growth into senior service or sales roles
Salary Range: $50,000.00 - $70,000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Dental (100% employer paid)
Vision (100% employer paid)
Paid Holidays
Who This Role Is For
You'll thrive here if you:
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Enjoy talking to people
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Have a calm, confident phone presence
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Are coachable and growth-minded
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Want a career, not just a job
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Take feedback well
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Want stable income with upside
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Believe in doing what's right for the customer
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Insurance experience is required — but we also train.
Michigan Property & Casualty license is required
What This Role Actually Does
You will be the first voice many customers hear when they call our agency.
Daily responsibilities include:
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Answer inbound service calls (billing, claims, policy changes)
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Review coverages and explain them clearly
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Identify gaps and cross-sell opportunities
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Transition service calls into sales conversations naturally
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Conduct customer policy reviews
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Follow up on renewal increases and rate questions
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Support retention by delivering world-class experiences
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Meet daily revenue and activity expectations
Every role in our agency is revenue-generating — including this one.
What Success Looks Like Here
You will learn to:
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Turn a billing question into a coverage review
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Turn a policy change into a bundling opportunity
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Turn a rate concern into a value conversation
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Turn a simple interaction into long-term loyalty
We will teach you:
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A proven sales & service process
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How to explain discounts clearly and confidently
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How to protect customers the right way
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How to increase retention while increasing revenue
You are not “just answering phones.” You are protecting families and strengthening relationships.
Harbor Shores Insurance & Financial is not just an insurance agency; we are architects of financial security and champions of peace of mind for our community. Located in the heart of South Haven, we are dedicated to empowering individuals, families, and businesses with comprehensive insurance and financial solutions that safeguard their dreams and future. Our mission is to inspire confidence and build lasting relationships through unparalleled service and personalized strategies, ensuring our clients navigate life's uncertainties with strength and clarity.
We foster an energetic and deeply collaborative environment where innovation meets unwavering dedication. At Harbor Shores, you'll be part of a passionate team committed to exceeding expectations and making a tangible difference in the lives of others. We believe in the power of proactive engagement, continuous learning, and a supportive atmosphere that encourages professional growth and personal fulfillment. If you're driven by a desire to protect and uplift your community, and thrive in a dynamic setting where your contributions are truly valued, then Harbor Shores Insurance & Financial is your launchpad to an inspiring career. Join us and help build a more secure future, one client at a time!
