Top 19 Call center representative Jobs in Berea, Ky

(Richmond) Call Center Associate
HEALTH HELP INCORPORATED —Richmond, KY
- From $15.04 an hour
- Full-time
- No experience needed
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
(McKee) Call Center Associate
HEALTH HELP INCORPORATED —McKee, KY
- From $15.04 an hour
- Full-time
- No experience needed
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Call Center Associate
White House Clinics —Richmond, KY
- Full-time
- OSHA
- Primary Care
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply

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(McKee) Call Center Associate
HEALTH HELP INCORPORATED —McKee, KY
Responsible for answering incoming calls as outlined in organizational protocols, screening calls for physicians, and transferring calls to other staff as…
From $15.04 an hour
Call Center Associate
White House Clinics —Richmond, KY
Manages telephone traffic into clinic by maintaining responsibility for answering incoming calls within two rings, using proper greeting and name.
Quick Apply

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(Richmond) Call Center Associate

HEALTH HELP INCORPORATED
Richmond, KY

Apply Now

Job Details

Full-time
From $15.04 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

High school diploma or GED

Full Job Description

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

White House Clinics Physicians enjoy a competitive wage and robust benefit package including:

Employer Paid Health, Life & Disability Insurance
4 Weeks of PTO
8 Paid Holidays
Retirement Plan with up to 4% Employer Match
And More!

Many employees work alternative schedules (four 10-hour shifts) which allow them a day off during the week.

At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment. We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care. Join us today!

PRIMARY FUNCTION
The Call Center Associate is primarily responsible for managing patient access to the clinic by identifying and responding to patient needs. Primary responsibilities include managing the telephone traffic into the clinics by delivering service to the patient or transferring to the appropriate department/location with preparatory information for expedited service. Managing patient demographic and contact information is a high priority during all patient contacts. The Call Center Associate influences patient flow and the general pace of daily clinic business through scheduling decisions and work pace.

PRINCIPLE DUTIES

Manage inbound telephone traffic traffic within the clinic.
- Greet all patients and visitors promptly and pleasantly.
- Responsible for answering incoming calls as outlined in organizational protocols, screening calls for physicians, and transferring calls to other staff as necessary.
- Schedule patient appointments and assist patients with rescheduling requests as received.
- Explain policies to patients and provide information to patients as necessary.
Responsible for maintaining a complete understanding of appointment scheduling guidelines.
- Schedule patient appointments, ensuring time is allotted for special procedures or lengthy exams.
- Reschedule patients as instructed by the Service Line Manager during times when providers will be out of the office.
Update required clerical information for all established patients.
Assist with completing patient reminder calls, scheduling follow-up appointments, contacting patients due for recall appointments.
Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers. Serve as an ambassador of the White House Clinics in all conversations and interactions with these parties.
Assist with other duties or in other departments as instructed by supervisor.

ACCOUNTABILITY
Report to the Call Center Team Leader and ultimately the Clerical Service Line Manager.

SUPERVISION
None.

TYPICAL WORKING CONDITIONS
Work is performed in office environment and involves frequent contact with staff and the public. Position may involve dealing with angry or upset people. Work may be stressful at times.

TRAVEL REQUIREMENTS
Routine travel is not a requirement for this position.

WORK HOURS
37.5 hours per week, subject to wage and hour laws.

SALARY
Starting at $15.04 per hour, based on experience.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age or disability. The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.

JOB REQUIREMENTS
Minimum Education: High School Diploma
Minimum Experience: None required. 1 year of prior medical office or call center experience preferred.
Required License: None.

Qualifications
Successful applicants will be mature and well organized with pleasant personality, and speaking voice. Prior knowledge of office procedures and basic health care vocabulary is expected. Critical to the position is the ability to practice a high level of confidentiality, successfully multi-task, and be proficient in time management and organization.

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call center representative jobs in berea, ky

(Richmond) Call Center Associate

(McKee) Call Center Associate

Call Center Associate

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