Top 9 Call center supervisor Jobs in Berea, Oh

Customer Care Manager - State Farm Agent Team Member
Jim Cahlik - State Farm Agent —North Ridgeville, OH
- $40,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Communication skills
- Profit sharing
- Paid holidays
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Contact Center Supervisor
Ohio Peterbilt —Broadview Heights, OH
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
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1d
Operations Manager
HEALTHPLANONE, LLC —Cleveland, OH
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
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Operations Manager
NEIGHBORHOOD ASSISTANCE CORP. OF AMERICA —Cleveland, OH
- $50,000 - $75,000 a year
- Extended hours
- Inventory management
- Public speaking
- Mid-level
- Dental insurance
- 401(k)
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1d
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Cleveland, OH
- Weekends as needed
- Remote
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
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Customer Experience & Service Transformation Advisory Manager
Accenture —Cleveland, OH
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —Cleveland, OH
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
4d
Contact Center Operations and Transformation Functional Manager
Deloitte —Cleveland, OH
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel

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Contact Center Supervisor
Ohio Peterbilt —Broadview Heights, OH
Demonstrated ability to lead, coach, and develop team members. Comfortable learning and supporting technology platforms, reporting tools, and operational…
Quick Apply
1d
Customer Care Manager - State Farm Agent Team Member
Jim Cahlik - State Farm Agent —North Ridgeville, OH
— Insurance license preferred but not required — we’ll pay for your licensing. — Handle inbound client calls, emails, and walk-ins with professionalism.
$40,000 - $80,000 a year
Quick Apply

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Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
Quick Apply
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
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3d

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call center supervisor jobs near berea, oh

Customer Care Manager - State Farm Agent Team Member

Jim Cahlik - State Farm Agent -
North Ridgeville, OH

Quick Apply

Job Details

Full-time
$40,000 - $80,000 a year

Benefits

Profit sharing
Paid holidays
Paid time off
Opportunities for advancement

Qualifications

Customer records maintenance
Managing customer accounts
Insurance products customer support
Customer relationship building
Email customer support
Account maintenance
Phone communication
Client file management
Account development
Mid-level
Insurance issue resolution
Managing clients in a customer support role
Cross-selling
Sales quoting
Client retention
Coordinating with insurance clients
Billing issue inquiries
Account management
Communication skills
Banking
Sales follow-up

Full Job Description

Benefits:

Paid Holidays
Health Insurance Reimbursement
SIMPLE IRA Retirement Account Match
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Profit sharing
Training & development

WHAT'S POSSIBLE HERE
Strong performers in this role who stay engaged with clients and embrace cross-selling opportunities can realistically earn $60–80K with base, bonus, and production. This isn’t a call center — it’s a career.
— Jim Cahlik, Agency Owner

| Base Salary $40,000 – $50,000 | With Bonus & Production Up to $80,000 | Licensing Paid by Agency

About the Role

We’re a growing State Farm agency in North Ridgeville, Ohio looking for a dependable, people-first Customer Service Representative to join our team. You’ll be the backbone of our client experience — handling policy changes, billing questions, renewals, and day-to-day service needs with accuracy and care.

This is a ground-floor opportunity at an agency actively expanding. Strong performers who develop client relationships and embrace cross-selling will see their income grow alongside their skills.

What You’ll Do

— Handle inbound client calls, emails, and walk-ins with professionalism
— Process policy changes, endorsements, and billing requests accurately

— Support account managers and the agency owner with client needs

— Maintain client records and follow up on outstanding items

— Identify cross-sell opportunities and assist with quoting as you grow

What We’re Looking For

— Strong communicator — phone, email, and in person

— Detail-oriented and organized under pressure

— Positive attitude and team-first mentality

— Insurance license preferred but not required — we’ll pay for your licensing

— Prior customer service, banking, or insurance experience is a plus

Why Join Us

— Competitive base salary $40,000–$45,000 depending on experience

— Performance bonuses and production pay — top CSRs reach $60–80K

— Paid licensing and continuing education

— Real mentorship — not just a job description

— A team that’s growing, not standing still

— North Ridgeville location — convenient to Lorain and Cuyahoga counties

| Ready to apply? Submit your resume through our careers portal. We review every application personally.

Quick Apply

Refine Your Search

call center supervisor jobs in berea, oh

Customer Care Manager - State Farm Agent Team Member

Contact Center Supervisor

Operations Manager

Operations Manager

Medicare Sales Supervisor

Customer Experience & Service Transformation Advisory Manager

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Contact Center Operations and Transformation Functional Manager

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