Top 202 Customer service manager Jobs in Berkeley, Ca

Membership Director - Presidio Y
YMCA of Greater San Francisco —San Francisco, CA
- $75,000 - $95,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
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Client Service Manager SF
PalAmerican Security —San Francisco, CA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Manager, Client Relationship Support - San Mateo, CA
Charles Schwab —San Mateo, CA
- $43.75 - $78.75 an hour
- Office
- Supervising experience
- Mentoring
- Paid parental leave
- Employee stock purchase plan
6d
Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Guest Services Specialist
Downtown Toyota of Oakland —Oakland, CA
- Weekends as needed
- Mid-level
- Analysis skills
- 1 year
- COVID-19 protective measures
- Dental insurance
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Customer Service Manager - Aerospace
Eaton —Pleasanton, CA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Client Care Manager Lead
Hillendale Home Care —Walnut Creek, CA
- $100,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Supervisor, Operations
24 Hour Home Care - Corporate Division —Concord, CA
- $71,000 - $85,000 a year
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
1d
Customer Experience Team Manager
Quince —San Francisco, CA
- $75,000 - $95,000 a year
- Weekends as needed
- Remote
- Background check
- Writing skills
- Bachelor's degree
2d
Senior Client Manager
Gallagher Benefit Services —Walnut Creek, CA
- $75,000 - $146,500 a year
- Full-time
- Writing skills
- High school diploma or GED
- Supervising experience
- Paid parental leave
- Health savings account
Leader, Customer Experience
RH —Corte Madera, CA
- $80,000 - $109,000 a year
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
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Manager, Consumer Experience
Torani —San Leandro, CA
- $130,642 - $145,158 a year
- 8 years
- Food service experience
- Organizational skills
Quick Apply
8d
Customer Success Manager
Oma Robotics —San Francisco, CA
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
Client Operations Manager
Crafty —San Francisco, CA
- Up to $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Team management
- Health insurance
- Dental insurance
Quick Apply
Membership Director
YMCA of the East Bay —Oakland, CA
- $70,000 - $85,000 a year
- Microsoft Outlook
- Mid-level
- Bachelor's degree
2d
Customer Support Lead
Roger Healthcare —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- 5 years
- Home Health
- Older adults
- Paid time off
- Vision insurance
Desk Clerk Program Manager
Tenderloin Housing Clinic, Inc. —San Francisco, CA
- $76,100 a year
- Overtime
- Hospitality
- Current TB test
- English
Quick Apply
Lead Customer Service Representative
Campus Veterinary Clinic —Berkeley, CA
- $26 - $36 an hour
- Full-time
- Clinic experience
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Customer Success Manager
Checkr —San Francisco, CA
- $106,000 - $125,000 a year
- Hybrid work
- Sales
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance

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Membership Director - Presidio Y

YMCA of Greater San Francisco
San Francisco, CA

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year

Qualifications

Customer communication
Staff supervision
In-person customer service
Policy & process development
Managing budgets in a finance role
Nonprofit financial management experience
Newsletters (communication methods)
Productivity software
Business operations
Project leadership
Data analytics technologies
Cross-functional communication
Organizational budget management

Full Job Description

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Qualifications

Minimum age of 21 years.

Bachelor’s degree or equivalent professional experience.

2+ years in a supervisory role with a focus on customer service, sales, and/or marketing.

Proven experience in developing and managing budgets.

Demonstrated ability to work with diverse populations, build community relationships, and engage in development initiatives.

Strong interpersonal, leadership, verbal, and written communication skills.

Proficiency with the MS Office Suite.

Preferred Qualifications

Director-level YMCA leadership experience in Membership or Wellness.

Bi-lingual in Spanish, Cantonese, Mandarin or any other languages.

Experience with Salesforce.

YUSA Team Leader certification.

Position Summary

Under the direction of the Senior Executive Director, the Director of Membership is responsible for creating and managing a seamless and impactful YMCA experience. This begins with an individual’s first point of contact with the Y and extends to ongoing engagement and wellness support for current members. The role requires professionalism, confidence, and comprehensive knowledge of YMCA programming, with a consistent focus on implementing the Y’s Member Engagement Principles: welcome, connect, support, and invite during all member and guest interactions.

This position demands expertise in sales, customer service, process development, project management, data analysis, and wellness services. The Director will enhance the member experience by overseeing strategies related to marketing and communication, wellness programming, and facility cleanliness and maintenance, ensuring the YMCA continues to attract and retain members while fostering organizational growth.

The Membership Director must possess strong skills in fiscal management, business operations, sales, and data analytics to drive improvements in membership growth, retention, engagement, and satisfaction. They will collaborate with the YGSF Association support teams to manage branch-level marketing and communications, including promotions, internal and external messaging, and digital presence. Additionally, the Director will supervise Member Engagement, tennis and Y kids staff, overseeing recruitment, training, and ongoing professional development to ensure high performance and alignment with organizational goals. This role also involves active participation in association-wide interdisciplinary teams, including the Member Experience POD.

Job Responsibilities

Staff Development & Supervision

Serve as the department head of membership and as the head of programs over tennis and Y kids respectively.
Coach and mentor membership, Y Kids and tennis staff, focusing on effective training and development practices.
Design and implement a comprehensive staff development and training program; observe staff performance and provide regular feedback. Conduct annual reviews for staff.
Attend and lead staff meetings and training sessions as required.
Complete job-specific training for Membership, Y kids and/or tennis - including Group Exercise, at YMCA of Greater San Francisco.

Marketing & Communication

Deliver marketing and communication strategies for branch and association-wide promotions.
Collaborate with the Marketing Department and Senior Executive Director to ensure timely and accurate posting of information across various platforms, including visual displays, printed materials, website, social media, monthly newsletters, and member communications.

Membership Acquisition & Retention

Implement membership acquisition and retention strategies, ensuring alignment with wellness key performance indicators and targets through comprehensive data tracking and monitoring systems.
Track membership acquisition by monitoring traffic and conversions through the lead management system and develop a reporting system to motivate staff.
Lead promotional events, both branch-specific and association-wide.

Financial & Operational Management

Create and monitor the membership budget, anticipating revenue changes and developing strategies to meet acquisition and financial goals.
Create and monitor staff schedules and payroll to ensure adequate coverage for membership desk, wellness floor, and group exercise classes.
Work with leadership to exceed operational standards, including safety audits, financial goals, and staff satisfaction.

Program & Service Evaluation

Analyze data and surveys to assess the effectiveness of staff training, promotions, member engagement, wellness support, personal training, and group exercise offerings.

Safety & Compliance

Adhere to YMCA policies for safety, supervision, mandated reporting, and operational management.

Work Environment & Physical Demands

The Membership Director works in a dynamic, interactive, and community-focused environment. The role involves regular collaboration with various teams, including Marketing, Senior Executive Director, and other Association support teams. The director will engage with staff, members, and community partners to ensure the successful implementation of membership and wellness strategies. Leadership responsibilities include overseeing staff, conducting meetings, training sessions, and promotional events, as well as ensuring effective communication across the organization.

This role requires regular movement throughout the facility to monitor membership and wellness areas. The director may stand, walk, or lift up to 30 pounds, especially during events or facility management tasks. They must also provide coverage during staffing shortages and engage frequently with members and staff, both in person and virtually.

Disclaimers

Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.

All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.

This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.

Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Membership Director position offers compensation of $75,000-95,000 per year. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.

Quick Apply

Refine Your Search

customer service manager jobs in berkeley, ca

Membership Director - Presidio Y

Client Service Manager SF

Manager, Client Relationship Support - San Mateo, CA

Client Service Manager

Guest Services Specialist

Customer Service Manager - Aerospace

Client Care Manager Lead

Supervisor, Operations

Customer Experience Team Manager

Senior Client Manager

Leader, Customer Experience

Manager, Consumer Experience

Customer Success Manager

Client Operations Manager

Membership Director

Customer Support Lead

Desk Clerk Program Manager

Lead Customer Service Representative

Customer Support Lead

Customer Success Manager

I want to receive the latest job alert for customer service manager in berkeley, ca

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