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ITSPEC (CUSTSPT)

US Office of the Chief Information Officer
San Francisco, CA

Apply Now

Job Details

Full-time
$108,173 - $172,980 a year
7 days ago

Benefits

Flexible schedule

Qualifications

Customer communication
Technical documentation
Presentations for conferences or internal meetings
Process improvement
Software installation
User training (technical support)
Policy & process development
Research report preparation
Technology advisory
Hardware support
Individual consumer customer service
Policy Development
Negotiation
Standard operating procedures drafting
Staff development

Full Job Description

Summary

This position is located at Department of Housing and Urban Development, Office of the Chief Information Officer.

This opportunity is also open to Status Candidates under Announcement 26-HUD-12994678. Please refer to that announcement for details on open period, eligibility, and how to apply.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

1. U.S Citizens or U.S. Nationals; no prior federal experience is required. 2. ICTAP/CTAP eligibles.

Duties

HUD's Mission
The mission of the U.S. Department of Housing and Urban Development is to foster strong communities by supporting access to quality, affordable housing, expanding the housing supply, and unlocking homeownership opportunities for the American people. The Department is committed to furthering the promise of self-sufficiency in every American while promoting economic development to revitalize rural, tribal, and urban communities across the country.

This position is located in the Office of the Chief Information Officer (OCIO). This mission of OCIO is to enable delivery of HUD programs, services, and management processes by providing high-quality information technology (IT) solutions and services. The strategic goals of OCIO are to: rapidly modernize HUD's information technology to support key business initiatives; transform the information technology infrastructure to adapt to and adopt emerging technologies; develop a cadre of highly capable IT professionals with mission critical competencies needed to meet the Department's goals; and provide secure, rapid, and reliable data and information to our customers.

As an ITSPEC (CUSTSPT), you will:

Perform routine and recurring assignments in the delivery of IT customer support services; participates in the planning and delivery of a full range of IT customer support services to the organization; identifies and resolves issues and problems; prepares and updates manuals, instructions, and operating procedures; provides information and assistance to customers including system hardware software installations, configuration, upgrades and troubleshooting; evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate; presents formal and informal training to customers; reports, responds to and resolves customer requests and applies information security and information assurance policy, principles and practices.

Requirements

Conditions of employment

Candidates will be selected for a job assigned to one of the official duty stations listed in this announcement. Failure to report to duty at the location for which the candidate is selected may be grounds for a disciplinary action, including removal.

Key Requirements:

Must be U.S. Citizen or U.S. National.
A one year probationary period may be required. Continued employment is contingent upon supervisory certification that continued employment will benefit the Federal Service; the certification will occur no less than 30 days before the end of the probationary/trial period.
Must successfully complete a background investigation.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Obtain and use a Government-issued charge card for business-related travel.
Please refer to "Additional Information Section for additional Conditions of Employment."

Qualifications

You must meet the following requirements by the closing date of this announcement.

Specialized Experience: For the GS-13 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service.

Specialized Experience for this position includes:

Experienced as a technical advisor, and trainer and advises on matters relating to the training/development of employees in a full range of IT services; AND
Prepares training manuals, and updates procedures providing guidance on hardware and software installation; AND
Researches and analyzes data to prepare reports with findings suggesting recommendations for improvement of methods, policies and procedures

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Education

This job does not have an education qualification requirement.

Additional information

OTHER INFORMATION:

We may select from this announcement or any other source to fill one or more vacancies.
Relocation expenses will not be paid.
Relocation incentive will not be paid.
Recruitment incentive will not be paid.
This is a bargaining unit position.
This position is Exempt from the Fair Labor Standards Act (FLSA).
HUD offers alternative and flexible work schedules.
This announcement may be used to fill additional vacancies for similar positions across HUD. During the online application process, you will be asked to specify if you would like your application information shared with other hiring managers in the Program Office listed in this announcement or in other HUD Program Offices. Opting to share your application information will not impact your application for this announcement, nor will it guarantee further consideration for additional positions.

CONDITIONS OF EMPLOYMENT (CONTINUED):

HUD employees are subject to a number of government-wide and HUD specific ethics laws and regulations, including restrictions on working in a real estate related business, and having Section 8 tenants, along with other prohibited interests and activities. To review applicable ethics rules and HUD specific restrictions, please visit https://portal.hud.gov/hudportal/HUD?src=/program_offices/general_counsel/ethics.

REASONABLE ACCOMMODATION REQUESTS:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and the result of the online assessments required for this position. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

In order to be considered for this position, you must complete all required steps in the process. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories: Best (highest quality category), Better (middle quality category), or Good (minimally qualified category) depending on your responses to the online questions, regarding your experience, education, and training related to this position.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.

Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan(CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

Required Documents

A complete application includes:

1. A resume: All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)

USA Jobs restricts resume uploads to a maximum of 2 pages. Resumes attached in other sections (such as "Documents" or "Other") will not be considered in the determination of specialized experience. If multiple resumes are submitted, the resume submitted last (based on time stamp) will be the only one reviewed as a part of your application. To ensure readability, resumes must be formatted using an easy-to-read font (such as Lato, Calibri, or Arial) with a minimum font size of 10-points and margins no smaller than 0.5 inches. Failure to follow these formatting guidelines may result in disqualification from further consideration.
To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume.
For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?

2. Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.

3. Submission of any required documents identified below, if applicable: Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation.
- In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) ELIGIBLE INDIVIDUALS:
- If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

How to Apply

HUD has partnered with the Department of Treasury to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.

Please read the entire announcement and all the instructions before you begin an application.

To apply for this position, you must complete the initial online application and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday).

The application process is as follows:

To begin the application process, click the Apply Online button.

Answer the questions presented in the application and attach all necessary supporting documentation.

Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date.

After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder.

If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements

Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.

To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (

https://usajobs.gov).

There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.

To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at https://www.usajobs.gov. On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

For more information regarding the job and applicant status, please refer to USAJOBS Help Center - How to see your application and job status

To preview the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12994677

The Fair Chance to Compete for Jobs Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting: [email protected]
What are criminal history inquiries?

Agency contact information

Applicant Call Center

Phone

304-480-7300

[email protected]

Address

Office of the Chief Information Officer
Treasury Common Services Center
Parkersburg, WV 26101
US

Next steps

After you have completed your initial application, you will be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.

Overview

Accepting applications

Posted this month · Apply by 07/13/26

Due by 11:59 p.m. ET on July 13, 2026

Location

Many vacancies in the following locations:

San Francisco, CA

Denver, CO

Chicago, IL

Kansas City, KS

Boston, MA

Philadelphia, PA

Fort Worth, TX

Seattle, WA

No matching locations found.

Work site options

Telework eligible

Yes—as determined by the agency policy.

Remote job

Relocation expenses reimbursed

Salary

$108,173 - $172,980 per year

Pay scale & grade

GS 13

Promotion potential

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

25% or less - You may be expected to travel for this position.

Appointment type

Permanent

Occupations and job series

2210 Information Technology Management

Supervisory status

Federal service type

This job is in the Competitive Service

Represented by a union

Yes

Drug test

Security clearance

Not Required

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

Credentialing
Suitability/Fitness

Financial disclosure required

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

26-HUD-12994677-P

Control number

874644200

Apply Now

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I want to receive the latest job alert for customer support & client services occupations in berkeley, ca

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Summary

This job is open to

The public

Career transition (CTAP, ICTAP, RPL)

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

Benefits

How you will be evaluated

Required Documents

How to Apply

Agency contact information

Next steps

Overview

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