Top 87 Guest service agent Jobs in Berkeley, Ca

Front Desk Agent
Claremont Resort and Club —Berkeley, CA
- $28.86 an hour
- Full-time
- Military
- Math
- Fair chance
- Disability insurance
- Health insurance
Quick Apply
11h
Front Desk Agent - Night Auditor
Radiate Hotels —Berkeley, CA
- $25 - $26 an hour
- Full-time
- Hotel
- Cash register
- POS
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Residence Inn Berkeley —Berkeley, CA
- $20 an hour
- Weekends as needed
- Residential
- Driver's License
- Ability to stand for extended periods
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4d
Front Desk Agent
Berkeley Hospitality Llc —Berkeley, CA
- $20 - $22 an hour
- Part-time
- Computer literacy
- Hotel
- Driver's License
- 401(k)
- Paid time off
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Guest Service Representative
Omni Hotels & Resorts —San Francisco, CA
- $36.49 an hour
- Full-time
- English
- Hotel
- Math
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2d
Guest Service Agent - Parc 55 San Francisco a Hilton Hotel
Hilton —San Francisco, CA
- $36.06 an hour
- Weekends as needed
- English
- Hotel
- 1 year
- Paid parental leave
- Employee stock purchase plan
12d
Kissel Uptown Oakland Unbound Collection - Front Desk Agent
Evolution Hospitality —Oakland, CA
- $25 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
4d
Front Desk Agent
Hotel Zephyr - Fisherman's Wharf —San Francisco, CA
- $31.84 - $33.03 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
2d
Guest Services Agent
Huntington San Francisco —San Francisco, CA
- $31 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Office Agent
Four Points by Sheraton —Emeryville, CA
- $21 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
Quick Apply
6d
Front Desk Host
San Francisco Proper Hotel —San Francisco, CA
- $32 an hour
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
6d
PT Night Auditor and GSR
Motel 6 Oakland —Oakland, CA
- From $25.14 an hour
- Part-time
- No experience needed
- Hotel
- US work authorization
- On-the-job training
- Employee discount
Quick Apply
10d
Front Desk Clerk - Courtyard by Marriott Oakland Airport
Midas Hospitality LLC —Oakland, CA
- From $25.14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
Quick Apply
5d
Night Auditor
Residence Inn Berkeley —Berkeley, CA
- $21 an hour
- Weekends as needed
- Computer literacy
- Residential
- High school diploma or GED
Quick Apply
Guest Service Agent
Beacon Grand —San Francisco, CA
- $37.83 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Hotel
Quick Apply
3d
Front Office Agent | Benefits Include: Tuition Reimbursement, Free Room Nights and MANY MORE
Hyatt Regency San Francisco —San Francisco, CA
- $36.06 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Employee stock purchase plan
- Paid holidays
Front Desk Agent | Homewood Suites | Oakland, CA
PM Hospitality Strategies, Inc. —Oakland, CA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Front Office Agent
Hotel Kabuki —San Francisco, CA
- $36.06 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
10d
Front Desk Agent - Hotel Zeppelin
Sage Hospitality —San Francisco, CA
- $31.93 an hour
- Full-time
- No experience needed
- English
- Hotel
- AD&D insurance
- Paid holidays
Front Desk Agent
AccorHotel —San Francisco, CA
- $36.50 an hour
- Full-time
- US work authorization
- Entry level
Quick Apply

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guest service agent jobs near berkeley, ca

Front Desk Agent

Claremont Resort and Club -
Berkeley, CA

Quick Apply

Job Details

Full-time
$28.86 an hour
11 hours ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Employee relationship building

Full Job Description

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guests—and a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $28.86 - $28.86 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Essential Duties and Responsibilities

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

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Refine Your Search

guest service agent jobs in berkeley, ca

Front Desk Agent

Front Desk Agent - Night Auditor

Front Desk Agent

Front Desk Agent

Guest Service Representative

Guest Service Agent - Parc 55 San Francisco a Hilton Hotel

Kissel Uptown Oakland Unbound Collection - Front Desk Agent

Front Desk Agent

Guest Services Agent

Front Office Agent

Front Desk Host

PT Night Auditor and GSR

Front Desk Clerk - Courtyard by Marriott Oakland Airport

Night Auditor

Guest Service Agent

Front Office Agent | Benefits Include: Tuition Reimbursement, Free Room Nights and MANY MORE

Front Desk Agent | Homewood Suites | Oakland, CA

Front Office Agent

Front Desk Agent - Hotel Zeppelin

Front Desk Agent

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