Top 40 Hotel front desk supervisor Jobs in Berkeley, Ca

Front Desk Supervisor
Sonesta —Emeryville, CA
- $31.40 - $32.00 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
- Paid parental leave
- Health savings account
Assistant Front Office Manager/Reservation Manager - Doubletree by Hilton Berkeley Marina
Crescent Hotels & Resorts LLC —Berkeley, CA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
7d
Front Office Manager
Courtyard by Marriott Richmond —Richmond, CA
- $70,500 a year
- Weekends as needed
- Mid-level
- Office
- Hotel
- Dental insurance
- Paid time off
Quick Apply
14h
Front Office Manager - Doubletree by Hilton Berkeley Marina
DoubleTree by Hilton Berkeley Marina —Berkeley, CA
- Weekends as needed
- Mid-level
- Hotel
- Training & development
- On-the-job training
Quick Apply
Front Office Manager
Marriott International, Inc —San Francisco, CA
- $89,000 - $111,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
13d
Front Office Supervisor
Hilton —San Francisco, CA
- $28 - $30 an hour
- Full-time
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
14d
Front Desk Agent
Kimpton Alton Hotel —San Francisco, CA
- $36.06 - $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
Front Desk Supervisor
Marriott San Ramon —San Ramon, CA
- $23.50 - $25.50 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
Front Office Manager - Parc 55 San Francisco - a Hilton Hotel
Hilton —San Francisco, CA
- $80,000 - $90,000 a year
- Full-time
- Inventory management
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent/Concierge
Inn at the Presidio —San Francisco, CA
- $31.75 an hour
- Part-time
- Entry level
- Resort
Quick Apply
10d
Front Desk Supervisor
Marriott International, Inc —Burlingame, CA
- $34.25 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Front Desk
Clarion Hotel - Concord —Concord, CA
- Full-time
- Computer literacy
- Basic math
- Hotel
Guest Service Manager
Omni Hotels & Resorts —San Francisco, CA
- $85,000 - $92,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Hotel
Quick Apply
10d
Front Office Manager
Marriott San Ramon —San Ramon, CA
- $85,000 - $95,000 a year
- Full-time
- Inventory management
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
4d
Full-time Front Desk Manager
The Argonaut, a Noble House Hotel —San Francisco, CA
- $75,000 a year
- Full-time
- Mid-level
- Hotel
- Recruiting
- Commuter assistance
- Paid holidays
4d
Front Office Manager
Hyatt Regency San Francisco Downtown SOMA —San Francisco, CA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- Hotel
Guest Services Supervisor
Walnut Creek Hotel Management LLC —Walnut Creek, CA
- $21 - $22 an hour
- Mid-level
- Windows
- Residential
- Paid holidays
- Health insurance
Quick Apply
Hotel Front Office Manager
La Quinta San Francisco —San Francisco, CA
- $25.50 - $29.50 an hour
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Guest Services Representative
Courtyard by Marriott Richmond —Richmond, CA
- $19.18 an hour
- Full-time
- Sales
- Computer literacy
- Basic math
Quick Apply
Front Desk Agent
Embassy Suites by Hilton San Rafael at Marin Center —San Rafael, CA
- $22 an hour
- Part-time
- English
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
6d

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Front Desk Supervisor

Sonesta -
Emeryville, CA

Apply Now

Job Details

Full-time
$31.40 - $32.00 an hour

Benefits

Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
High school diploma or GED
Driver's License
Property management systems (PMS)
Productivity software
OPERA

Full Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Operations Manager with the accounting and human resources functions of the Front Office. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.

Job Description

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
Responsible for the supervision of the security of cash, credit card transactions, and guest information.
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel’s property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Regularly sell hotel rooms through direct client contact.
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent required.
Two years of previous hotel experience required.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Experience with Microsoft Office and Opera systems required.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

$31.40-$32.00/Hr: Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Apply Now

Refine Your Search

hotel front desk supervisor jobs in berkeley, ca

Front Desk Supervisor

Assistant Front Office Manager/Reservation Manager - Doubletree by Hilton Berkeley Marina

Front Office Manager

Front Office Manager - Doubletree by Hilton Berkeley Marina

Front Office Manager

Front Office Supervisor

Front Desk Agent

Front Desk Supervisor

Front Office Manager - Parc 55 San Francisco - a Hilton Hotel

Front Desk Agent/Concierge

Front Desk Supervisor

Front Desk

Guest Service Manager

Front Office Manager

Full-time Front Desk Manager

Front Office Manager

Guest Services Supervisor

Hotel Front Office Manager

Guest Services Representative

Front Desk Agent

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