Top 244 It support Jobs in Berkeley, Ca

Senior IT Technician at High Growth IT Startup
Cascade Technology Services, LLC —San Francisco, CA
- $110,000 - $130,000 a year
- On call
- Hybrid work
- 5 years
- QuickBooks
- In-person
- Health insurance
- Dental insurance
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14d
Desktop Support
Atomic Machines —Emeryville, CA
- $60 - $75 an hour
- Google Workspace
- Computer Science
- Mid-level
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Senior IT Support Technician
Form Energy, Inc —Berkeley, CA
- $40.60 - $50.80 an hour
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Mentoring
- Paid parental leave
- Relocation assistance
Quick Apply
PC Technician
Five Keys Schools and Programs —Oakland, CA
- $25 - $30 an hour
- Temporary
- Google Workspace
- Computer Science
- Mid-level
- COVID-19 protective measures
IT Support Analyst
Handshake —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- Paid parental leave
- Health insurance
IT Help Desk Technician I
Pet Food Express —Concord, CA
- $25 - $30 an hour
- Full-time
- Hybrid work
- Office
- Microsoft Office
- Driver's License
- Dental insurance
- Flexible spending account
Quick Apply
10d
Associate Technical Support Specialist
Milestone Technologies, Inc. —San Francisco, CA
- $27.31 - $28.65 an hour
- Windows
- Communication skills
- Entry level
4d
Customer Support Associate
Padlet —San Francisco, CA
- $85,000 - $120,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Commuter assistance
- Health insurance
5d
IT Help Desk Technician – Zendesk/Ticketing Systems Experience
Boomerang Healthcare —Walnut Creek, CA
- $27 - $35 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
IT Help Desk I
Heat and Control, Inc. —Hayward, CA
- Email
- Office
- Travel
- In-person
- Paid holidays
- Health insurance
IT Help Desk Specialist
H MART —San Francisco, CA
- $75,000 - $124,000 a year
- Computer Science
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Support Analyst II - Desktop Systems
Aptiv plc —Walnut Creek, CA
- $70 an hour
- Evenings as needed
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
5d
IT Support Technician
roblox —San Mateo, CA
- $50.27 - $61.58 an hour
- Google Workspace
- Research
- Mid-level
3d
IT Desktop Field Services Technician (1 of 2)
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Desktop Support Analyst
LIFELONG MEDICAL CARE —Berkeley, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
Quick Apply
IT Support Engineer
ASHBY LUMBER CO INC —Concord, CA
- $80,000 - $105,000 a year
- Google Workspace
- Mid-level
- Windows
- Profit sharing
- Health savings account
Quick Apply
IT Support Specialist
Finix Payments —San Francisco, CA
- $110,000 - $140,000 a year
- Full-time
- Mid-level
- Office
- 3 years
10d
Site Technical Support Specialist - Technology- Pos#2560 (INTERNAL ONLY)
Vallejo City Unified School District —Vallejo, CA
- $4,816 - $6,072 a month
- Full-time
- Classroom
- Computer Science
- Word processing
Quick Apply
5d
Customer Support Specialist
Parafin —San Francisco, CA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Financial services
- Entry level
- Commuter assistance
- Paid parental leave
IT Helpdesk Technician
Xona Space Systems —Burlingame, CA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- Organizational skills

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it support jobs near berkeley, ca

Senior IT Technician at High Growth IT Startup

Cascade Technology Services, LLC
San Francisco, CA

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Job Details

$110,000 - $130,000 a year
14 days ago

Benefits

Health insurance
Dental insurance
Meals & incidentals stipend
Paid time off
Family leave
Work from home
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Managing clients in a customer support role
Desktop (troubleshooting support)
macOS administration
Mobile device management
macOS
VPN management

Full Job Description

Senior IT Technician at High-Growth IT Startup

Cascade is a rapidly growing MSP (managed service provider), offering tech services in the Bay Area and beyond. We provide world-class service to high-end clients in the Financial Services industry.

About the role:

We're looking for a new team member who can use their technical and customer service skills to impress our clients, while also learning and advancing quickly, and playing a key role in our company's growth. We’re looking to provide an above-market compensation package for an exceptionally high level of customer service skills to very demanding end users, so only candidates who are highly confident of their ability to provide high-touch service should apply. This position is a hybrid role however being based in either Los Angeles or the San Francisco Bay Area is essential for this role as on-site work will be a requirement.

We are looking for someone with:

Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution.
Demonstrable experience supporting Mac OS workstations. (PC experience is a plus)
A passion for developing hard and soft skills and career advancement.
Ownership and leadership character traits.
Ticketing system organization and upkeep experience.
The ability to be receptive and action-oriented in response to constructive feedback.
A calm and focused demeanor in high-pressure situations.
Strong professional and technical communication skills (both written and verbal).
At least 5 years of help desk experience.
At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues).
Experience with Jamf Pro or other MDM platforms.
Optional experience supporting finance/accounting applications. (QuickBooks, Sage, Axys, etc.)
Basic understanding of bash and/or Power-shell scripting is a plus.

Some responsibilities include:

Working directly with our clients to tackle high-level technical problems.
Providing technical support by phone, email, chat, and (as needed) in person.
Working on challenging technical projects.
Participating in an on-call rotation.
Creating and maintaining technical documentation.
Maintaining internal infrastructure. (Atlassian, SAML/SS, VPNs, Linux System Administration, SSL Certificates, etc.)

Compensation, benefits, and perks:

Above-market base salary for excellent technical and communication skills.
95% coverage for medical/dental/vision premiums and more.
401k with employer match.
$125 monthly technology reimbursement.
$150 monthly meal stipend.
$100 healthy living expense program.
Generous reimbursement and bonuses for learning and training, including technical certifications.
Flexible working hours.
Regular work from home.
Generous PTO, sick and family leave policies.

At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.

Quick Apply

Refine Your Search

it support jobs in berkeley, ca

Senior IT Technician at High Growth IT Startup

Desktop Support

Senior IT Support Technician

PC Technician

IT Support Analyst

IT Help Desk Technician I

Associate Technical Support Specialist

Customer Support Associate

IT Help Desk Technician – Zendesk/Ticketing Systems Experience

IT Help Desk I

IT Help Desk Specialist

IT Support Analyst II - Desktop Systems

IT Support Technician

IT Desktop Field Services Technician (1 of 2)

Desktop Support Analyst

IT Support Engineer

IT Support Specialist

Site Technical Support Specialist - Technology- Pos#2560 (INTERNAL ONLY)

Customer Support Specialist

IT Helpdesk Technician

I want to receive the latest job alert for it support in berkeley, ca

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