Top 38 Remote help desk Jobs in Berkeley, Ca

Full Time IT Support Technician – Help Desk Position - Burlingame
TRS Consulting IT Services, Inc. —Burlingame, CA
- From $30 an hour
- Weekends as needed
- Background check
- Google Workspace
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Analyst
LIFELONG MEDICAL CARE —Berkeley, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
Quick Apply
IT Consultant (IT Help Desk Consultant)
Jones IT —San Francisco, CA
- $70,304 - $72,804 a year
- Full-time
- Mid-level
- Fair chance
- 1 year
- Commuter assistance
Quick Apply
Service Desk Technician L2
Milestone Technologies, Inc. —San Francisco, CA
- $38 - $41 an hour
- Monday to Friday
- Google Workspace
- Mid-level
- Continuous improvement
Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
IT Helpdesk Technician
Integrated Pain Management Medical Group, Inc. —Walnut Creek, CA
- $27 - $35 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
2d
Customer Service Specialist
Tender Years Pre-school & Childcare —San Rafael, CA
- $26 - $35 an hour
- Part-time
- Remote
- Bilingual
- Background check
- Customer service
- Health insurance
- Dental insurance
Quick Apply
4d
Help Desk Support Technician
CMIT Solutions of Southwest Silicon Valley —San Francisco Bay Area, CA
- Email
- Mid-level
- Windows
- Scripting
Help Desk Specialist
Think Connected —San Francisco, CA
- Email
- Google Workspace
- Azure
- Mid-level
- Paid holidays
- Health insurance
Technical Support Assistant
Golden Gate Regional Center —San Francisco, CA
- $53,481 - $64,177 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Minted —San Francisco, CA
- $59,920 - $78,645 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Quick Apply
2d
IT Support Engineer
ASHBY LUMBER CO INC —Concord, CA
- $80,000 - $105,000 a year
- Google Workspace
- Mid-level
- Windows
- Profit sharing
- Health savings account
Quick Apply
Technology Support Analyst
Morgan, Lewis & Bockius —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
- Paid time off
- Parental leave
Technology Support Analyst
Morgan Lewis —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
- Paid time off
- Parental leave
IT Technician
Definitive Networks, Inc. —Pleasanton, CA
- $75,000 - $90,000 a year
- Full-time
- Azure
- Customer service
- English
- Paid training
- Paid holidays
Quick Apply
IT Support Specialist
Notable —San Mateo, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Azure
- Mid-level
IT Analyst
Arnold & Porter —San Francisco, CA
- $74,720 - $100,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
Technical and Logistics Support Analyst - 6340652
Logic —Walnut Creek, CA
- $22.47 - $32.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Technical and Logistics Support Analyst - 6340652
Accenture —Walnut Creek, CA
- $22.47 - $32.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Senior IT Support Technician
Form Energy, Inc —Berkeley, CA
- $40.60 - $50.80 an hour
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Mentoring
- Paid parental leave
- Relocation assistance
Quick Apply
11d

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remote help desk jobs near berkeley, ca

Full Time IT Support Technician – Help Desk Position - Burlingame

TRS Consulting IT Services, Inc.
Burlingame, CA

Quick Apply

Job Details

Full-time
From $30 an hour

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Microsoft Windows Server
Google Workspace
Telecommunications network device configuration
Customer communication
Operating systems
iOS support
iOS
In-person customer service
Android support
Equipment troubleshooting
Windows
Android
Microsoft Office
Network infrastructure
Router implementation
Computer hardware
Driving
Desktop (troubleshooting support)
Customer support ticket management
WAN
Networking equipment (troubleshooting support)
macOS
IT
Network security appliance implementation
Windows Server administration
Desktop administration
Document management systems
Ticketing system technical support
Help desk

Full Job Description

We are an IT Managed Services Provider looking for an experienced Support Technician to grow our IT support team in Burlingame, CA. We are looking for a person with excellent customer service skills and the ability to handle Windows OS, Mac OS, Chrome OS and iOS, Android OS, as well as other networking and application-level support. This role is primarily field-focused, with an emphasis on onsite client support, new hardware installations, and the setup and configuration of workstations, laptops, servers, and network equipment. Travel in the Bay Area and surrounding areas is required.

Your responsibilities will include:

· Deploy, configure, and install new workstations, laptops, servers, and network equipment (routers, switches, firewalls) at client sites

· Providing technical support to customers with complex technical issues

· Maintain extensive documentation, records and tickets in our ticketing and document management systems

· Setting up and configuring individual network end-users, troubleshooting end-user issues

· Traveling onsite to resolve desktop and server support needs, installing hardware

· Assist with both internal and customer related projects as needed

· Meet SLA requirements through responsive, professional, and timely support

· Meet training and certification goals in alignment with company development standards

Requirements:

· Minimum two years in a business IT environment

· Experience with Microsoft 365 Administration, Google Workspace

· Experience with Windows OS, macOS, Chrome OS, iOS Android OS, Microsoft Server OS a plus

· Excellent ability to multitask

· Professional troubleshooting experience

· Experience with Remote Support

· Prior MSP or multi-tenant system experience is a plus but not required

· Dedication to continuing knowledge and advancing technical skill

· Excellent customer service skills

· Ability to own a problem and see it through to resolution

· Excellent listening and communication skills

· Excellent oral/written communication skills (emphasis on technical communication) in a business environment

· Familiarity with help desk ticketing system

· Experience with desktop operating systems and application software products in a Windows environment

· Experience with LAN/WAN network technologies (i.e. installation of routers, switches, setting up firewalls)

· Familiarity with SLAs

· PowerShell or other windows-based scripting knowledge a big plus

This is a full-time position that requires occasional weekend availability. Pay starts at $30.00/hour, depending on experience. Other benefits include group health insurance, Holiday Pay and Paid Time Off (PTO) following the introductory periods.

All job offers are subject to a background check and drug screening since you will be dealing with sensitive client information at times. You should also have reliable transportation and proof of insurance since driving is a part of this position.

Two or more references are required, please include the following:

- Full Name

- Phone Number

- Email Address

- Reference Description: Write one sentence explaining how you know or have worked with this person, where, when, and for how long.

Please submit your resume and 2 or more references in response to this posting for consideration.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Experience:

Windows: 2 years (Preferred)
Help desk: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

remote help desk jobs in berkeley, ca

Full Time IT Support Technician – Help Desk Position - Burlingame

Desktop Support Analyst

IT Consultant (IT Help Desk Consultant)

Service Desk Technician L2

Help Desk Technician I

IT Helpdesk Technician

Customer Service Specialist

Help Desk Support Technician

Help Desk Specialist

Technical Support Assistant

IT Support Specialist

IT Support Engineer

Technology Support Analyst

Technology Support Analyst

IT Technician

IT Support Specialist

IT Analyst

Technical and Logistics Support Analyst - 6340652

Technical and Logistics Support Analyst - 6340652

Senior IT Support Technician

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