Summary Description
The Dispatcher reports to the Transportation Manager and provides support in the timely completion of various routine departmental clerical assignments and other duties as assigned by the Transportation Manager or Transportation Coordinator.
Key Tasks and Responsibilities
Coordination of Participant Schedules
Updates and communicates changes in driver daily schedules
Enter timekeeping data and review timecards daily
Enter all data from D/A's
Engage with Partners in Customer Service/ Customer Care Support
Assist with client calls and disseminate accordingly
Respond to all designated transport requests utilizing company resources.
Ensure all incoming phone calls are answered in a timely manner
Complete assigned clerical and administrative tasks as required.
Assess the next day's resources and forecast potential problems. Re-arrange the schedule and drivers as needed to ensure proper coverage
Report all issues promptly with possible solutions to Management
Schedule Transportation routes as approved by Transportation Coordinator
Operations Lunch Relief / Backup
Other Assigned Reports
EducationTraining
High School graduate.
College degree preferred.
Commercial driver license with passenger endorsement.
Knowledge and Experience
Experience in Senior Care or related human services industry.
1 year experience with the elderly required
Extensive knowledge of PACE location and surrounding areas streets, neighborhoods and traffic patterns.
Vehicle scheduling, dispatching and office experience desired.
Core Competencies
Clear and concise oral and written communication skills
Planning and organizational ability
Ability to problem analysis, problem solvingadaptability
Attention to detail and ability to manage projects with minimal supervision.
Must possess superior customer service skills and the ability to communicate professionally and effectively with Management, co-workers, clients and vendors.
Working Conditions
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Working hours: Monday Friday 6:00am 17:00pm, varying shifts
Physical Requirements
May require sitting or standing for up to 4 hours
Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
Ability to use proper body mechanics
This position requires working overnight hours, often with minimal direct supervision. Overtime required when needed.
Must pass a pre-employment drug/alcohol screen test.
Full benefit package after 90 days include medical, dental, paid vacations, sick pay and Holidays.
Secure Transportation is an EEO/AAP employer.
