Director, Student Services & Program Operations (4579U) - Fung Institute About Berkeley
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We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles , Principles of Community , and Strategic Plan .
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Departmental Overview
The Coleman Fung Institute for Engineering Leadership was launched in January 2010 and is headquartered at UC Berkeley's College of Engineering. Our mission is to shape generations of technical leaders to innovate across boundaries. The Fung Institute achieves its mission through teaching, research, and service activities. The Institute is currently home to the Berkeley Master of Engineering (MEng) program, online Master of Advanced Studies in Engineering, undergraduate Fung Fellowship program, summer Technology Leadership program, and a growing portfolio of professional (and executive) education offerings. These programs combine leadership, technology innovation in all the disciplines of engineering and management education with the mission of empowering leaders to best shape the changing world through technology innovation. Currently the Institute serves nearly 900 students across all the programs, making it one of the largest on campus. The influence of the Institute is also expanded through partnerships with the Haas School of Business, the School of Public Health and UC San Francisco.
As staff of the Fung Institute, we are committed to: serving students first, helping each other succeed, having a growth mindset, speaking-up, inclusion, and accountability. We are looking for inclusive-minded applicants who demonstrate a sensitivity to and understanding of the diversity of our student population and communities. Our team is an innovative and equity-focused community striving to expand access in higher education, innovation, and technology for all. This position is part of a high performing team culture informed by the Fung Institute's guiding principles, https://funginstitute.berkeley.edu/about-us/our-people/staff/ and Berkeley's Operating Principles, https://hr.berkeley.edu/performance/operating-principles
The Director of Student Services and Program Operations supervises the student services and program operations team which services all Fung Institute programs and activities. The position reports to the Executive Director, Fung Institute. The team serves stakeholders across several campus departments, partnering with internal and external entities, department faculty and staff, and other stakeholders through a wide range of activities, including but not limited to: recruitment, admissions, financial aid, events, curriculum and academic operations, capstone project support, advising, building and facilities support, new program development, and more. The incumbent also oversees the Institute's front desk, staffed by both career staff and student interns.
Application Review Date
The First Review Date for this job is: July 13, 2026 - Open Until Filled
Responsibilities
Student Services and Program Operations
Manages student services and operational functions for the Fung Institute, including but not limited to: online programs, visiting students, special programming, professional and executive education, graduate and undergraduate programs.
Provides leadership and professional expertise in student services, student affairs, operations, and events. These include but are not limited to: student advising, recruitment, academic planning, course enrollment, academic operations, the PDST financial aid process, course and classroom scheduling, instructor hiring, enrollment management and admissions, classroom and instructional support, events planning and execution, communications, and related administrative functions (e.g., purchasing and related financial verification under the guidance of the Director of Finance and Administration, office tasks, on-site building staffing). Other events and activities include but are not limited to: student orientation, yield events, bootcamp, leadership comp exam, and graduation reception.
Works with team leaders, managers and departments to ensure departmental deadlines and goals are met.
Collaborates with leadership and Fung team to set organization-wide goals to improve internal operational processes.
Oversees and manages key program components: Disabled Students' Program (DSP) related activities and accommodations, special programs, and conference and travel grants.
Maintains strong communication and goal alignment across programs by working closely with Institute leadership and leadership of teams, internal and external to the University.
Responsible for conceptualizing, developing, implementing, assessing and managing student support service models that promote access, opportunity, inclusion, climate, and students' success.
Uses new technology and social media to create innovative programming and services.
Evaluates the effectiveness of the student services, student affairs, and program operations functions, including oversight and analysis of constituent surveys, including student/ learner entry and exit surveys. Makes changes to the program to provide better service to organizational management, faculty, students, and other key stakeholders.
Maintains strong communication with the University and COE constituents. Works closely with departments' Graduate Student Affairs Officers on program policy issues, processes, and complex student issues.
Convenes and leads regular GSAO meetings.
Coordinates admissions and financial aid process with key stakeholders (e.g., each COE department, program owners, department and Institute leadership, etc.).
Oversees student services communications, drafting and reviewing as needed.
Coordinates and oversees updates to the student services web pages.
Other duties as assigned.
Supervision & Staff Management
Leads and manages a student services and program operations team of full-time staff who, in turn, manage student employees.
Communicates regularly with staff to ensure implementation of team initiatives and projects.
Trains staff on new and established policies and procedures. Ensures effective training and balanced workloads, reallocates responsibilities and tasks as needed.
Provides direction to professional student services, student affairs, and program operations staff on the more complex issues encountered.
Works effectively with people from diverse cultures on such issues as performance management, organizational changes, workplace climate, and other related issues.
Makes decisions on performance, hiring decisions, and other human resources-related issues.
In coordination with Institute leadership and peer directors, the Director ensures the students' services and operations team contributes effectively to the general administrative and programmatic needs of the Institute, beyond their core functional areas, as appropriate.
Financial Management and Budgeting
Plans and forecasts, with the Director of Finance and Administration, the student services, student affairs, and program operations budgets for the organization. These budgets include but are not limited to: PDST return to aid funds, advising and recruitment programs, orientation, visit day, and student ambassador events.
Decides which resources will be committed to goals and objectives and how they will be allocated.
Other duties as assigned.
Other duties and special projects as assigned.
Professional development.
Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training.
Knowledge of advising and counseling techniques.
Knowledge of common computer application programs and ability to gain knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
Skills in monitoring / assessing people, processes or services, to make improvements.
Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
Ability in problem identification and reasoning.
Ability to develop original ideas to solve problems using persuasion and leadership. Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $74,700 to $103,800 yearly ($6,225 to $8,650 monthly); the full salary range for this title (STDT SVC SUPV 2) is $74,700 to $132,900 yearly. This is a 100% FTE career position eligible for full benefits. This position is FLSA Exempt and paid monthly.
