Top 99 Senior operations manager Jobs in Berkeley Ca

Senior Manager, Insurance Customer Operations
Ethos Life —San Francisco, CA
- $110,000 - $150,000 a year
- Full-time
- Remote
- SQL
- Bachelor's degree
- Mentoring
- Life insurance
Senior Manager / Director, Carrier Operations
Whatnot —San Francisco, CA
- $234,000 - $325,000 a year
- Full-time
- Remote
- 8 years
- SQL
- Analysis skills
- Paid parental leave
- Health insurance
Senior Manager, Web Operations
DocuSign —San Francisco, CA
- $140,100 - $235,375 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- English
- Paid parental leave
- Paid holidays
Senior Manager, 3PL Operations
Torani —San Leandro, CA
- $152,597 - $169,552 a year
- Analysis skills
- Bachelor's degree
- Experience equivalent to degree accepted
- Profit sharing
- Health insurance
Quick Apply
Senior Manager, Strategic Planning & Operations, Inflammation Research
Amgen —San Francisco, CA
- $149,976.55 - $202,909.45 a year
- Doctoral degree
- Office
- Master's degree
- Disability insurance
- Health insurance
Senior Project Manager, Clinical Operations
Maze Therapeutics —South San Francisco, CA
- $181,000 - $221,000 a year
- Hybrid work
- 6 years
- Bachelor's degree
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
Senior People Operations Manager
Mixpanel —San Francisco, CA
- $153,000 - $207,000 a year
- Contract
- Remote
- Research
- Military encouraged
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
Revenue Operations, Senior Manager
Cambium —San Francisco, CA
- $140,000 - $175,000 a year
- Full-time
- Hybrid work
- Office
- SQL
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Senior Marketing Operations Manager
Front —San Francisco, CA
- $160,000 - $180,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Paid parental leave
- Health insurance
Senior Manager, Project Operations & Administration
VEC —San Francisco, CA
- $160,000 - $190,000 a year
- Full-time
- Hybrid work
- ERP systems
- Office
- Contracts
Quick Apply
6d
(USA) Senior Manager, Digital Media - CRM Operations
Walmart —San Bruno, CA
- $117,000 - $234,000 a year
- High school
- Marketing
- Office
- Paid jury duty
- Disability insurance
Senior Manager, Engineering Operations
Crusoe —San Francisco, CA
- $230,000 - $280,000 a year
- Full-time
- Azure
- 5 years
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply
Senior Operations Manager, Enterprise Implementation and Accounts
Commure —San Francisco Bay Area, CA
- $130,000 - $170,000 a year
- Full-time
- Remote
- 6 years
- SQL
- Analysis skills
Senior Manager, Operations Program Manager
Oura —San Francisco, CA
- $198,005 a year
- Hybrid work
- Office
- Product management
- Travel
- Paid holidays
- Health insurance
Senior Network Operations Manager
Highnote —San Francisco, CA
- $175,000 - $225,000 a year
- Full-time
- Remote
- Office
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Senior Manager, Support Operations
Rippling —San Francisco, CA
- $135,000 - $202,500 a year
- Full-time
- Mentoring
- Senior level
- Leadership
Senior Manager, Compliance Operations & Analytics
Mirum Pharmaceuticals —Foster City, CA
- $175,000 - $190,000 a year
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
Campaign Planning Operations Senior Manager
Salesforce —San Francisco, CA
- $143,400 - $236,700 a year
- Full-time
- Fair chance
- Senior level
- Communication skills
- Paid parental leave
- Disability insurance
Senior Manager, Lab Operations
NewLimit —South San Francisco, CA
- $140,000 - $170,000 a year
- 7 years
- Mentoring
- Contracts
- Paid parental leave
- Health insurance
Quick Apply
Senior Technical Program Manager, Human-in-the-Loop Operations
Roblox —San Mateo, CA
- $226,400 - $277,350 a year
- Full-time
- 5 years
- Office
- SQL

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Senior Manager, Insurance Customer Operations

Ethos Life -
San Francisco, CA

Apply Now

Job Details

Full-time
$110,000 - $150,000 a year

Benefits

Life insurance

Qualifications

Jira
Software issue identification
Performance dashboard reports
Feature prioritization
Knowledge management
Testing phase management
Operational analysis
Performance improvement leadership
Risk management compliance audits
Strategic management
Internal controls
Data visualization software proficiency
Bug Tracking (Quality assurance practices)
Project management experience in technology
Tooling
Technical documentation
Triage
Coaching
Dashboard creation
Bachelor's degree in business
Operations transformation
Dashboard creation support
Process design
Bug Reporting (Quality assurance practices)
Risk mitigation strategy implementation
IT experience within insurance industry
Tableau
Quality control audit
Life insurance knowledge
SQL

Full Job Description

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

Ethos is looking for a dynamic and forward-thinking Senior Manager, Insurance Customer Operations to lead core elements of our Insurance Operations function. This pivotal role is at the heart of driving operational excellence, product integration, and regulatory integrity across the policyholder lifecycle.

As a critical partner to our Product, Engineering, Compliance, and CX leadership teams, this individual will manage and scale high-impact initiatives across policy servicing, technical issue triage, audit readiness, and operational process design. You will lead cross-functional projects, coach a high-performing team, and be accountable for identifying systemic breakdowns, designing process improvements, and future-proofing the operational engine of our insurance business.

If you thrive in fast-paced environments, can translate complexity into clarity, and enjoy solving problems that blend technology, compliance, and customer care—this is your seat at the table.

Duties and Responsibilities:

Operational Strategy & Process Optimization

Drive continuous improvement across insurance operations, using data and customer insights to identify inefficiencies and unlock scalable solutions.
Lead operational reviews, audit preparedness, and quality initiatives to ensure accuracy, compliance, and excellent policyholder experiences.
Build and optimize dashboards, tracking tools, and controls to measure performance, identify breakdowns, and ensure service levels are met.
Integrate feedback from internal stakeholders to proactively shape process enhancements and issue resolution frameworks.

Cross-Functional Partnership & Technical Execution

Serve as the connective tissue between CX, Engineering, Product, Compliance, and Carrier Partners—triaging product bugs, identifying root causes, and aligning technical remediations with operational workflows.
Partner with Product Managers to define operational feature goals, shape roadmap priorities, and validate new launches through QA, testing, and rollout planning.
Log, prioritize, and oversee the resolution of operational incidents—owning short-term mitigation plans and contributing to long-term fixes.

Team Leadership & Strategic Guidance

Manage and mentor a team of operations specialists and supervisors; promote a culture of curiosity, accountability, and continuous improvement.
Provide strategic oversight to internal initiatives focused on issue detection, process design, and regulatory alignment.
Lead regular knowledge sharing, documentation updates, and internal enablement to ensure consistency across operational practices.

Risk Management & Audit Excellence

- Oversee internal audit controls, fraud and payment validations, and compliance-sensitive processes across systems and vendors.
- Collaborate with legal, compliance, and carrier relations to maintain readiness for internal and external reviews and drive operational integrity.
- Own key reports and dashboards that surface operational performance and audit readiness to senior leadership and external stakeholders.

Qualifications and Skills:

5+ years in insurance operations or CX, with at least 2+ years in a leadership role driving complex initiatives in regulated industries
Demonstrated success collaborating cross-functionally with product, engineering, compliance, and customer support teams
Deep understanding of life insurance operations, including policy administration, QA, and regulatory compliance
Analytical fluency with ability to drive data-informed decisions and present insights to senior stakeholders (experience with SQL, Tableau, or similar tools is a plus)
Hands-on experience with technical tools such as Jira, Salesforce, admin portals, and QA systems
Strong project management, communication, and organizational skills—able to lead initiatives from discovery through execution
Proven ability to lead teams through ambiguity and drive alignment across business functions
Bachelor's degree in business, operations, risk management, or a related field; advanced degree a plus

#LI-Remote #LI-AG1

The US national base salary range for this full-time position is $110,000-$150,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.

You can find further details of our US benefits at https://www.ethoslife.com/careers/

Don't meet every single requirement? If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.

We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.

Apply Now

Refine Your Search

senior operations manager jobs in berkeley ca

Senior Manager, Insurance Customer Operations

Senior Manager / Director, Carrier Operations

Senior Manager, Web Operations

Senior Manager, 3PL Operations

Senior Manager, Strategic Planning & Operations, Inflammation Research

Senior Project Manager, Clinical Operations

Senior People Operations Manager

Revenue Operations, Senior Manager

Senior Marketing Operations Manager

Senior Manager, Project Operations & Administration

(USA) Senior Manager, Digital Media - CRM Operations

Senior Manager, Engineering Operations

Senior Operations Manager, Enterprise Implementation and Accounts

Senior Manager, Operations Program Manager

Senior Network Operations Manager

Senior Manager, Support Operations

Senior Manager, Compliance Operations & Analytics

Campaign Planning Operations Senior Manager

Senior Manager, Lab Operations

Senior Technical Program Manager, Human-in-the-Loop Operations

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Risk Management & Audit Excellence

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