Top 59 Helpdesk support Jobs in Berlin Ct

IT System Support Specialist - Full time/on site position
BRISTOL HOSPITAL GROUP —Bristol, CT
- Full-time
- Office
- Windows
- Analysis skills
10d
IT Support Technician
Renbrook School —West Hartford, CT
- Email
- School experience
- Classroom
- Computer science
- Disability insurance
- Health insurance
4d
Specialist, IT Desktop Support
ICU Medical, Inc. —Southington, CT
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
4d
Senior Guidewire Integration Developer
MEMIC —Hartford, CT
- $120,000 - $140,000 a year
- Remote
- Computer science
- Computer Science
- System design
- Profit sharing
- Paid parental leave
IT Trainee
Charles IT —Middletown, CT
- Full-time
- 18 years or older
- Office
- US work authorization
- Paid training
- Paid holidays
Quick Apply
4d
Managed IT Services Level I Technician
AUTOMATED BUSINESS MACHINES —Southington, CT
- $20 - $21 an hour
- Email
- Office
- Microsoft Office
- Analysis skills
Quick Apply
IT Support Professional: Information Technology- 7164
Community Health Resources (CHR) —Windsor, CT
- $23.92 an hour
- Part-time
- Computer science
- Computer Science
- Research
- Wellness program
- Loan repayment program
Quick Apply
IT Support Professional: Information Technology- 7165
Community Health Resources (CHR) —Windsor, CT
- $23.92 an hour
- Part-time
- Computer science
- Computer Science
- Research
- Wellness program
- Loan repayment program
Quick Apply
Helpdesk Support
Acusensus United States —East Hartford, CT
- Full-time
- Mid-level
- 3 years
- AWS
- Health insurance
- Dental insurance
Quick Apply
Jr. Systems Analyst / Technology Support Technician
Windsor Public Schools —Windsor, CT
- Online Application
- Classroom
- Office
- Windows
20h
IT Support Analyst
Withersworldwide —New Haven, CT
- Email
- Hybrid work
- CRM software
- Mid-level
- Windows
- Travel reimbursement
Per Diem IT Desktop Technician
BRISTOL HOSPITAL GROUP —Bristol, CT
- Per diem
- Computer science
- Computer Science
- Mid-level
10d
Help Desk Engineer
The Walker Group —Farmington, CT
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Disability insurance
IT Help Desk Professional
The Aero ALL-GAS Company —Hartford, CT
- Part-time
- Office
- Windows
- Residential
- Paid holidays
- Health insurance
Quick Apply
512 - Client Care Tech Support - Technical Support Specialist I
COCC —Rocky Hill, CT
- $53,400 - $72,200 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Tuition reimbursement
Quick Apply
1d
IT Support Coordinator
PKF O'Connor Davies —Wethersfield, CT
- On call
- Azure
- Mid-level
- Office
- Profit sharing
- Health savings account
Quick Apply
Information Technology Technician
Connecticut District Court —Hartford, CT
- $50,438 - $90,563 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
11d
Help Desk and ID Office Manager
University of Hartford —West Hartford, CT
- $55,500 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Information Technology Analyst 1 (40 Hour) (Hybrid)
State of Connecticut - Department of Administrative Services —Hartford, CT
- $89,760 - $112,553 a year
- Urgently hiring
- 5 years
- Writing skills
- System design
9d
IT Technician
ebm-papst Inc. —Farmington, CT
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- In-person
- Associate's degree
Quick Apply

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helpdesk support jobs near berlin ct

IT System Support Specialist - Full time/on site position

BRISTOL HOSPITAL GROUP -
Bristol, CT

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Job Details

Full-time
10 days ago

Qualifications

Customer communication

Full Job Description

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part
of our community for the past 100 years. We are dedicated to providing the best possible care and
service to our patients, residents and families. We are committed to provide compassionate, quality
care at all times and to uphold our values of Communication, Accountability, Respect and Empathy
(C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our
rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use
your expertise, compassion, and kindness to transform the patient experience. Make a difference.
Make Bristol Hospital and Health Care your choice.
Job Summary:
In this I.T. System Support Specialist role you will support our end user computer desktops, laptops,
thin clients, printers and other IT related hardware in a Healthcare environment. The candidate for
this position will have the knowledge and experience to assist our computer user community from
both a Hardware and Software perspective, performing both Help Desk and Desktop related
functions, such as troubleshooting a variety of Windows desktops, laptops, tablets, printers, Cisco
VoIP phones, nursing mobile carts, conference room systems etc, along with supporting the
software that resides on them.
The I.T. System Support Specialists will work closely with all members and levels of Healthcare
staff and the IT department, including Doctors, Nurses and patient care staff, along with general
Office staff and Support personnel. This is a dynamic position that touches all of Bristol Health’s
computer systems and hardware. Most work will be done independently. This person will
troubleshoot computer problems in person or remotely by using computer remoting tools, by
telephone, or via email in a timely and professional fashion, providing all aspects of end-user I.T.
support where needed.
The majority of this position currently consists of remote Help Desk user support and
troubleshooting. In addition, the I.T. System Support Specialists work onsite on a weekly rotating
basis, and during this time may be asked to assist the IT Desktop Technician team onsite, which will
vary based on the Business needs of the I.T Department. The candidate must also be willing to be
on-call for IT support on a rotating basis, along with performing other I.T related duties, as needed.
Essential Job Functions and Responsibilities:

Ability to work on an IT Help Desk and/or with our I.T. Desktop team assisting users and

troubleshooting hardware and software issues, setting up computers etc.

May be asked to work onsite with our I.T. Desktop technicians, as needed.
Solid understanding of Windows 11 in a domain environment.
Windows desktop, laptop and tablet troubleshooting and resolution.
Knowledge of multi-function printers and skills to troubleshoot a variety of printer issues
Work independently and have the ability to escalate issues when needed
Experience with a variety of IT related computer hardware like Fujitsu document scanners,

handheld label printers, Honeywell point of care scanners, HP thin clients, etc

The candidate must be willing to be on-call for IT support on an approximate 7 week rotating

basis.

Write technical documents and share knowledge with staff
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end

users, and recommend and implement corrective solutions, including offsite repair for
remote users as needed.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and

related hardware and software in order to deliver required desktop service levels.

Basic understanding of unlocking users and changing passwords in Active Directory
Collaborate with network Engineers to ensure efficient operation of the BH Health’s network,

server and desktop environment. Includes virtual and wireless environments.

Where required, administer and resolve issues with associated end-user workstation

networking software products.

Receive and respond to incoming calls, pages, and/or e-mails regarding computer problems.
Respond to and perform moves, adds, and changes (MAC) requests for all IT hardware.
Monitoring desktop and laptop performance, and provide performance statistics when

needed.

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and

statistically monitoring desktop operations.

Maintain an inventory of all IT computer hardware, including desktop PC’s, laptops, thin

clients, monitors, keyboards, webcams, hard drives, and other IT components and
equipment.

Accurately document instances of desktop equipment or component failure, repair,

installation, and removal.

When necessary, liaise with third-party support and PC equipment vendors.
Assist vendors and healthcare providers to install, maintain and troubleshoot Healthcare

related computer equipment.

Assist in the setup and troubleshooting of smartphones (iPhones and Androids) as well as

handheld mobile units and peripheral scanning devices.

Good communication and organizational skills needed as well as exceptional customer

service skills

Educational / Preferred Requirements:

College Degree and/or Technical school certification/diploma, or currently enrolled in IT coursework.

2+ years of IT related work experience preferred.

Other Preferred Requirements

A+ Certification and/or other IT related certifications or training preferred

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital.

Physical Requirements: Ability to lift up to 30 lbs (ie- Printers, monitors, computers and associated computer equipment). Sitting, standing, stooping, reaching, bending throughout the work day. Keyboarding, use of hands (fine and gross motor skills).

Work Environment: Office settings.

Cognitive Requirements: Analytical problem solving, multitasking, maintaining focus, processing written/verbal instructions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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Refine Your Search

helpdesk support jobs in berlin ct

IT System Support Specialist - Full time/on site position

IT Support Technician

Specialist, IT Desktop Support

Senior Guidewire Integration Developer

IT Trainee

Managed IT Services Level I Technician

IT Support Professional: Information Technology- 7164

IT Support Professional: Information Technology- 7165

Helpdesk Support

Jr. Systems Analyst / Technology Support Technician

IT Support Analyst

Per Diem IT Desktop Technician

Help Desk Engineer

IT Help Desk Professional

512 - Client Care Tech Support - Technical Support Specialist I

IT Support Coordinator

Information Technology Technician

Help Desk and ID Office Manager

Information Technology Analyst 1 (40 Hour) (Hybrid)

IT Technician

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