Top 3 Call center associate Jobs in Berwick, Pa

Call Center Associate
The Salvation Army Eastern Territory —Wilkes-Barre, PA
- $12.50 - $13.00 an hour
- Full-time
- Computer literacy
- English
- Computer skills
Call Center Associate
The Salvation Army ARC Command —Wilkes-Barre, PA
- $12.50 - $13.00 an hour
- Full-time
- Computer literacy
- English
- Editing
Quick Apply
4d
Fitness Sales Associate (Phone Specialist)
VIVE Health and Fitness —Kingston, PA
- Part-time
- 1 year
- Entry level
Quick Apply

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Pencor Services —Palmerton, PA
Answering phones and properly routing calls. Ability to handle phone calls in a calm and professional manner in all circumstances.
$13 an hour
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InfoCision Management Corp. —Pennsylvania
Answer inbound customer calls professionally and courteously. Make outbound calls on behalf of a variety of clients. Night Shift (available until 2:00 AM EST).
$10 an hour

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Call Center Associate

The Salvation Army Eastern Territory -
Wilkes-Barre, PA

Apply Now

Job Details

Full-time
$12.50 - $13.00 an hour

Qualifications

Computer operation
Email customer support
Phone communication
Labeling
Computer literacy
Service scheduling
Client inquiry handling
English
Incident Escalation
Donor communication management
Customer engagement
Computer skills
Mail processing
Productivity software
Escalation handling
Donor and alumni database management
Editing
Entry level
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

Overview:

The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors.

Responsibilities:

The Donor & Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.

Duties and Responsibilities:

Respond to all communications in a courteous, professional, and timely manner.
Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.
Handle all inquiries and concerns calmly and respectfully.
Communicate effectively with donors regarding pickups or issues related to donated vehicles.
Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.
If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.
Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.
Assist donors by rescheduling pickups or resolving any issues that may arise.
Escalate complex issues to the Assistant Director or Director as needed.
Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork

Qualifications:

Qualifications:

Good command of the English language, both verbal and written.
Strong attention to detail and proofreading skills.
Professional demeanor with strong interpersonal and customer service skills.
Working knowledge of computers & Microsoft products.

Apply Now

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call center associate jobs in berwick, pa

Call Center Associate

Call Center Associate

Fitness Sales Associate (Phone Specialist)

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