- Full Time - 40 Hours Per Week
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Monday through Friday Availability Required.
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Evening and Saturday Availability Occasionally Required.
Role: Under the direction of the VP Member Business Services, performs routine lending services to assist in meeting member business account needs. Responsible for the day-to-day member business account maintenance functions and services existing accounts. Assists with managing the member business loan portfolio. Performs administrative tasks to support the member business lending department including organizing and maintaining closed loan files and documentation, both paper and electronic. Completes annual reviews and renewals. Assist with the collections of member business accounts.
Essential Functions & Responsibilities:
50% - Maintain loan/credit files in an orderly and professional manner. Update files with new or relevant information as necessary including current balance sheets, profit and loss statements, cash flow projections and all loan documentation. Provide technical support, including data entry, scanning documents, etc. in order to maintain the integrity of the data stored and saved within the loan servicing system. Prepares and processes all documentation related to Member Business credit transactions. Completes all loan documents and closes loans. Prepares files for audit after loans are closed.
25% - Serve as primary liaison between credit union and Member Business Lending (MBL) CUSO. Monitor all MBL processes including participation loans and Small Business Administration (SBA) loans. Responsible for coordinating and executing the annual review process and ensuring compliance with MBL policy.
15% - Monitors existing loan portfolio to maintain a high-quality asset base. Assists members with loan or relationship related questions and concerns, payment issues and obtaining annual financial information. Assists with account collections as needed.
5% - Represents the credit union at various functions to develop and maintain business relationships.
5% - Performs other job-related duties as assigned.
Performance Measurements:
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Serve as primary liaison between credit union and Member Business Lending (MBL) CUSO. Monitor reports and activities of the member business lending department to ensure compliance with credit union member business lending policy. Transmit documents and information to MBL CUSO as needed.
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Monitor participation loan payments and complete back office needs of the loan such as insurance verifications, government reporting, loan reviews, etc. Wire funds to appropriate entities for participation loans. Maintain frequent contact with CUSO and participating credit unions.
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Perform functions relating to loan services, to include providing information about the services, preparing loan documents, scheduling appointments and mailing notices following federal and credit union laws, regulations and policies.
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Assist in seeking new member business loan and deposit client opportunities and service existing accounts. Ongoing monitoring of the accounts will be required, including periodic loan reviews. Assist in the collection of commercial delinquencies as required.
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Provide support to the VP Member Business Services with the administration of Business Deposit Accounts/Services including creation and implementation of new business products and services and managing the ongoing performance of the portfolio.
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Work directly with vendors that support the credit unions member business lending account related products and services (including merchant card services, remote check capture, payroll services, etc.). Provide due diligence on vendors and products when required.
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Provide support to credit union and MBL CUSO lenders with financial statement analysis, loan documentation, clerical tasks and documentation collection as required.
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Assist with internal audits and examinations.
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Provide informed, prompt, professional and accurate service and support to all members and associates. Assist with other member and financial services as necessary.
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Maintain an excellent knowledge of financial services offered by the credit union and be knowledgeable of competitors' services. Promote credit union products and services by identifying opportunities to meet the needs of members, select employer groups (SEGs) and/or member businesses.
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Maintain a thorough knowledge of state and federal laws related to member business lending, including any federal or state reporting requirements. Maintain a current understanding of lending regulations and comply with policies and regulations including, but not limited to Truth in Lending, Fair Lending, RESPA, HMDA, MLA, FCRA, SAFE Act and Collections laws.
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Attend conferences, seminars, and workshops related to job. Maintain eligibility and continuing education requirements necessary to obtain and maintain various license requirements for the position.
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Travel periodically, as needed, to visit potential and existing member business clients, branch locations, SEGS and to attend various community and/or credit union meetings and events.
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Is accountable for full compliance with the credit union’s policies and procedures, internal controls, confidentiality standards, Bank Secrecy Act (BSA), USA PATRIOT Act, Anti-Money Laundering (AM) requirements, and all applicable regulatory and audit obligations.
Knowledge and Skills:
Experience - One year to three years of similar or related experience. Prior financial institution experience and familiarity with lending processes and regulations preferred.
Education - (1) A two-year college degree in business, finance, economics or related field of study, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program
Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills - Requires strong personal computer skills with the ability to learn new software. Intermediate to advanced Microsoft Excel/Office skills are required. Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.) Requires professional, well-developed interpersonal skills necessary for projecting and communicating a positive image. Excellent verbal and written communication skills are required.
Physical Requirements - Involves sitting most of the time. Walking and standing are required occasionally. Repetitive finger movements to perform typing or otherwise working with paper files and documents. Requires close visual acuity to prepare and analyze data and figures; view a computer terminal; read; assess work quality and operate a motor vehicle.
Work Environment - Not substantially exposed to adverse environmental conditions. State of Pennsylvania residency required.
Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.
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