Top 216 It support specialist Jobs in Berwyn, Pa

Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
1d
Product Support Specialist
Premier Talent Partners —Wilmington, DE
- $28 an hour
- Temporary
- Remote
- Mid-level
- US work authorization
- In-person
- Paid holidays
- Health insurance
1d
Technical Support Aide
CCRES, Educational & Behavioral Health Services —Berwyn, PA
- $24.41 an hour
- Classroom
- Current TB test
- High school diploma or GED
- 403(b) matching
- Paid holidays
Quick Apply
8d
IT Support Technician
MetaTechnical —Narberth, PA
- $28 - $32 an hour
- Full-time
- Background check
- Software troubleshooting
- Windows
- Profit sharing
- Health insurance
Quick Apply
IT Specialist
Hueman PE Talent Solutions —Glen Mills, PA
- $60,000 a year
- Mid-level
- Windows
- Health insurance
- Paid time off
Quick Apply
Tier 1 Tech Support- Help Desk
Colonial Electric Supply —King of Prussia, PA
- $50,000 a year
- Overtime
- Mid-level
- Office
- Reliable transportation
- Paid parental leave
- Health savings account
Quick Apply
Level 1 & Level 2 Field Techs / Desktop Support
Royal Communications Consultants Inc —Wilmington, DE
- $24 - $26 an hour
- Temporary
- Office
- Communication skills
- Entry level
Quick Apply
Help Desk Specialist
Affiliated Distributors (AD) —Wayne, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
IT Support Specialist
SMB Team —Philadelphia, PA
- $50,000 - $60,000 a year
- Email
- Remote
- Google Workspace
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
IT Deskside Support Technician II
Stellar IT Solutions LLC —Malvern, PA
- $35 - $40 an hour
- On call
- Computer science
- Computer Science
- Mid-level
Quick Apply
Information Technology Helpdesk
Merakey —Lafayette Hill, PA
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
1d
Support Engineer
Goddard Systems LLC —King of Prussia, PA
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Technician I (Tier 1 Support)
Alanric Food Distributors Inc —West Deptford, NJ
- $50,000 - $60,000 a year
- Full-time
- Office
- Microsoft Office
- Entry level
Quick Apply
Information Technology Technician
Pennsylvania Eastern District Court —Philadelphia, PA
- $49,256 - $88,445 a year
- Mid-level
IT Support Technician (SQL & Systems Support)
DIRECT MOBILE DENTAL SERVICES INC —Bala-Cynwyd, PA
- $27.17 - $32.72 an hour
- Part-time
- Mid-level
- SQL
- In-person
- Paid holidays
- Health insurance
Quick Apply
6d
Desktop Support Specialist
SDNA Tech —Blue Bell, PA
- $50,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
17h
IT Service Desk & Security Support Technician
The Institutes —Malvern, PA
- Extended hours
- Computer Science
- Inventory management
- Research
- Paid parental leave
- Paid holidays
Quick Apply
Technical Support Specialist
American Expediting —Media, PA
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Specialist
INNOVATIVE SOLUTIONS AND SUPPORT LLC —Exton, PA
- Research
- Mid-level
- Office
Quick Apply
Service Desk Analyst
Slipstream IT —Blue Bell, PA
- $45,000 a year
- Full-time
- Remote
- Mid-level
- 1 year
- Communication skills
Quick Apply
4d

I want to receive the latest job alert for it support specialist in berwyn, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support specialist jobs near berwyn, pa

Sr. Help Desk Support Analyst (MSP) - Lvl 2

D2 Integrated Solutions
Oreland, PA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
1 day ago

Benefits

Paid holidays
Health insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Referral program
Retirement plan

Qualifications

Network troubleshooting
IT user and group management
Interpersonal skills
Automation software
Windows
Managing clients in a customer support role
Cloud service support
Attention to detail
Productivity software support
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
WAN
SharePoint
Desktop administration
CompTIA A+
Ticketing system technical support
VPN

Full Job Description

We are looking for a Senior Help Desk Technician who takes full ownership of client support outcomes in a fast-paced Managed Services Provider (MSP) environment. You will serve as a key member of our technical support team, responsible for delivering timely, high-quality troubleshooting and resolution of IT issues for our end clients.

You thrive with a high sense of urgency, strong attention to detail, and consistent execution — while delivering exceptional customer service and thinking on your feet to resolve issues quickly. As a trusted client-facing technician, you will ensure clients receive reliable support that keeps their businesses running smoothly.

If you are accountable, proactive, and passionate about solving problems while building strong client relationships, we want to hear from you.

Key Responsibilities

Ticket & Phone Support Ownership

Respond promptly to incoming tickets and phone calls, working directly with end clients to troubleshoot and resolve a wide range of IT issues.
Own support tickets from initial intake through resolution (or proper escalation), maintaining accountability within our ticketing system and meeting SLA targets.
Provide clear, professional communication to clients throughout the support process, explaining technical concepts in easy-to-understand terms.
Troubleshoot and support Active Directory, Microsoft 365 (including Exchange, Teams, and licensing), SharePoint/OneDrive, desktop applications, LAN/WAN connectivity, and common end-user hardware/software issues.

Technical Troubleshooting & Resolution

Diagnose and resolve incidents involving Windows workstations, Office applications, email, file access, printing, and network connectivity.
Perform root cause analysis for recurring issues and contribute to preventive solutions.
Document all work thoroughly in the PSA/RMM system, including steps taken, resolution details, and knowledge base articles for future reference.
Collaborate with engineers on escalated issues while continuing to expand your skillset and support junior team members when appropriate.

Client Experience & Continuous Improvement

Deliver exceptional customer service with a calm, helpful demeanor — de-escalating situations and building long-term client trust.
Identify opportunities to improve support processes, documentation, and client self-service resources.
Participate in team knowledge sharing, training sessions, and contribute to internal documentation.
Proactively monitor and follow up on open tickets to ensure timely resolution and client satisfaction.

Required Skills & Experience

3–5+ years of Help Desk or technical support experience in an MSP, IT services, or multi-client environment, with demonstrated advanced troubleshooting ability.
Solid working knowledge of Microsoft 365 administration and troubleshooting, Active Directory / Entra ID user and group management, Windows 10/11 desktop support, SharePoint/OneDrive, and networking (LAN/WAN, Wi-Fi, VPN).
Experience working within a Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) platform (Autotask preferred).
Strong customer service orientation with excellent verbal and written communication skills.
Ability to manage multiple tickets simultaneously while maintaining SLA compliance and attention to detail.

Preferred Qualifications

Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or equivalent.
Experience with Intune, Autotask, ConnectWise, or similar tools.
Familiarity with security tools (EDR, email filtering) and basic compliance concepts.

What We’re Looking For (Key Traits)

Ownership & Accountability: You take full responsibility for your tickets and client outcomes.
High Urgency & Initiative: You respond quickly, follow through, and proactively prevent issues where possible.
Detail-Oriented & Consistent: You produce accurate documentation and thorough resolutions.
Adaptability & Problem-Solving: You think on your feet and develop practical solutions under pressure.
Strong Customer Service Mindset: You are patient, empathetic, and skilled at de-escalating and building trust with clients.
Team Player: You collaborate well, ask for help when needed, and support team growth.
Understanding of B2B Service Relationships: You treat every interaction as an opportunity to strengthen client partnerships.

Benefits

Competitive salary with performance incentives
Health insurance
Paid time off and company holidays
Professional development and certification support
Opportunity to grow within a growing MSP with real impact on clients and the company

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Microsoft 365 Admin: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in berwyn, pa

Sr. Help Desk Support Analyst (MSP) - Lvl 2

Product Support Specialist

Technical Support Aide

IT Support Technician

IT Specialist

Tier 1 Tech Support- Help Desk

Level 1 & Level 2 Field Techs / Desktop Support

Help Desk Specialist

IT Support Specialist

IT Deskside Support Technician II

Information Technology Helpdesk

Support Engineer

Help Desk Technician I (Tier 1 Support)

Information Technology Technician

IT Support Technician (SQL & Systems Support)

Desktop Support Specialist

IT Service Desk & Security Support Technician

Technical Support Specialist

IT Support Specialist

Service Desk Analyst

I want to receive the latest job alert for it support specialist in berwyn, pa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected