Top 129 Customer success manager Jobs in Berwyn Heights Md

Customer Success Manager
Medisolv Inc —Clarksville, MD
- Full-time
- Remote
- Background check
- US work authorization
- Senior level
Quick Apply
10d
Senior Customer Success Manager (Remote - MD)
Nodes & Links —Annapolis, MD
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Client Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Principal Customer Success Manager - Veza
ServiceNow —Washington, DC
- $148,400 - $259,700 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
10d
Customer Success Manager
Citian —Washington, DC
- Mid-level
- Office
- 3 years
- Commuter assistance
- Health insurance
Customer Success Manager
Education Week —Bethesda, MD
- $56,500 - $63,000 a year
- Online Application
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Coverall —Columbia, MD
- $50,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
9d
Manager, Customer Success Lead
nitra —Washington, DC
- $130,000 - $170,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
Senior Manager, Customer Success Systems
Sodexo —North Bethesda, MD
- $86,275 - $133,870 a year
- Full-time
- 3 years
- Bachelor's degree
- Continuous improvement
- Paid holidays
- Health insurance
1d
Director of Customer Success
Elsevier —Bethesda, MD
- $86,600 - $144,400 a year
- Full-time
- Google Workspace
- 5 years
- Master's degree
- Disability insurance
- Health insurance
Customer Success Account Manager
Brivo —Bethesda, MD
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Business development
- Product management
Quick Apply
Customer Success Manager
VanishID —Washington, DC
- Full-time
- Remote
- PMP
- Writing skills
- Mid-level
- Paid parental leave
- Health savings account
2d
Customer Success Operations Manager
ProctorU Inc. —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Customer Success Manager
Appian Corporation —McLean, VA
- $125,000 - $250,000 a year
- Office
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Disability insurance
Quick Apply
10d
Customer Success Manager (PR & Communications)
Hire Hangar —Elkridge, MD
- $70,000 - $90,000 a year
- Contract
- Remote
- Google Workspace
- Mid-level
- Presentation skills
Quick Apply
Customer Success Manager (Ophthalmology) - OptymEdge
Emmes Group —Rockville, MD
- Full-time
- Remote
- Bachelor's degree
- Senior level
- Communication skills
- Health insurance
- 401(k)
Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)
General Dynamics Information Technology —Fort Meade, MD
- $107,744 - $126,500 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- Bachelor's degree
- Paid time off
- 401(k) matching
Customer Success Manager - Core (Public Sector/Federal Civilian)
Salesforce —Washington, DC
- $123,100 - $202,600 a year
- Full-time
- Office
- 3 years
- Product management
- Paid parental leave
- Disability insurance
Account Manager
DISTRICT PHOTO INC —Beltsville, MD
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid holidays
- Disability insurance
Quick Apply
13d

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Customer Success Manager

Medisolv Inc -
Clarksville, MD

Quick Apply

Job Details

Full-time
10 days ago

Qualifications

Employee relationship building

Full Job Description

Who We Are

Medisolv is a national leader in healthcare quality data management solutions for hospitals and providers. Its all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient care by measuring and improving their performance on more than 500 national quality and safety measures, including those required by the Centers for Medicare and Medicaid, The Joint Commission, private payers, and state agencies. Medisolv now serves more than 1,800 hospitals and 15,000 providers nationwide. As part of a recent investment by Bessemer Venture Partners Forge in 2023, the company is undergoing a period of transformation and growth.

What You’ll Do to Make an Impact

As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality measure reporting with clarity and assurance. You serve as a trusted advisor, ensuring client value, satisfaction, and sustained success with Medisolv’s SaaS solutions.

Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv’s solutions.
Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization’s objectives.
Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements.
Combine expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv’s solutions.
Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels.
Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges.
Collaborate with internal teams to address data accuracy and integrity, using expertise to educate stakeholders and improve service delivery.
Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention.
Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success.
Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges.
Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv’s solutions and ensuring they are informed about relevant quality measures.

What You’ll Accomplish - Your Performance Objectives

First 60 days:

Complete product training
Build relationships with assigned clients, introducing yourself as their new primary contact to establish trust
Review customer account history, current challenges to inform an engagement strategy
Learn Customer Success processes and systems for engaging with customers

First 3 months:

Conduct initial customer QBRs and regular engagements, focusing on their satisfaction, key challenges and goals
Identify and address any immediate issues with data accuracy and application performance
Begin exploring any potential cross sell opportunities within your assigned accounts

First 6 months:

Develop and execute on customer strategies to expand relationships and deepen engagements
Own the renewal process for allocated customers
Drive customer success by proactively tracking and improving customer health to unlock referenceable customers and unlock opportunities

First 12 months:

Establish yourself as allocated customers Trusted Partern, leading to strong retention and renewal rates
Drive account growth through cross-sell and upsell efforts
Build customer success stories and best practices – sharing with marketing and sales

Who We’re Looking For - The Competencies That Matter

Action-oriented team player who finishes what they start.
Collaborative and empathetic, eager to build relationships across teams.
Flexible and adaptable in a fast-changing environment.
Growth mindset with resilience and curiosity.
Demonstrated knowledge of quality data and measurement standards is required.

How to be a Medisolver – Our Values

Customer Success Obsession
All-Star Team Collaboration
Continuous Improvement through Curiosity & Data-Driven Learning
Courage with Kindness
Execution Focus: We Do Business, Not Just Talk Business

Ready to play a pivotal role in shaping Medisolv’s future by driving innovative solutions in healthcare quality management? Apply now to join our dynamic team and help make a lasting impact!

All candidates must successfully pass a pre-employment background check and be legally authorized to work in the United States. Sponsorship is not available.

Quick Apply

Refine Your Search

customer success manager jobs in berwyn heights md

Customer Success Manager

Senior Customer Success Manager (Remote - MD)

Client Success Manager

Principal Customer Success Manager - Veza

Customer Success Manager

Customer Success Manager

Customer Success Manager

Manager, Customer Success Lead

Senior Manager, Customer Success Systems

Director of Customer Success

Customer Success Account Manager

Customer Success Manager

Customer Success Operations Manager

Customer Success Operations Manager

Customer Success Manager

Customer Success Manager (PR & Communications)

Customer Success Manager (Ophthalmology) - OptymEdge

Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)

Customer Success Manager - Core (Public Sector/Federal Civilian)

Account Manager

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