Top 18 Reservation agent Jobs in Bethany Beach De

Front Office Agent
Bethany Beach Ocean Suites —Bethany Beach, DE
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
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Front Desk Agent
Flamingo Hotel Ocean City MD —Ocean City, MD
- $16 - $22 an hour
- Weekends as needed
- In person
- Hotel
- Cleaning
- In-person
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Front Office Agent
Bellmoor Inn & Spa —Rehoboth Beach, DE
- Hotel
- Entry level
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Hotel Front Desk Agent
Henlopen Hotel Inc —Rehoboth Beach, DE
- From $15 an hour
- 8 hour shift
- Hotel
- High school diploma or GED
- No degree
- Health insurance
- 401(k)
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Reservation Agent
Princess Royale Hotel —Ocean City, MD
- $16 an hour
- 8 hour shift
- Mid-level
- Conflict management
- In-person
- Free parking
- Paid time off
Quick Apply
10d
Front Desk Agent
The Beach Boutique Hotel —Rehoboth Beach, DE
- $16 - $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent - Hotel - Part Time
TKO EMPLOYMENT SERVICES DELAWARE LLC —Lewes, DE
- $17 - $18 an hour
- Part-time
- Serving
- Hotel
- High school diploma or GED
- 401(k)
- 401(k) matching
Quick Apply
8d
Guest Service Agent
Stonebridge —Ocean City, MD
- $18 an hour
- Part-time
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
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Guest Service Agent
TKO EMPLOYMENT SERVICES DELAWARE LLC —Ocean City, MD
- $17 - $19 an hour
- Weekends as needed
- Serving
- Hotel
- High school diploma or GED
- 401(k)
- 401(k) matching
Quick Apply
Front Desk Agent
Home2 Suites by Hilton Ocean City Bayside —Ocean City, MD
- $16 - $17 an hour
- Overnight shift
- Bilingual
- Inventory control
- Office
- Health insurance
- Dental insurance
Quick Apply
Ocean City - Front Desk Clerk
The Harrison Group —Ocean City, MD
- $15 - $18 an hour
- Part-time
- Hotel
- Organizational skills
- Ability to stand for extended periods
- Dental insurance
- 401(k)
Quick Apply
Guest Services Agent
Stonebridge —Fenwick Island, DE
- Part-time
- English
- Hotel
- Trade school
Quick Apply
Front Desk Agent
Stonebridge —Rehoboth Beach, DE
- Part-time
- English
- Hotel
- Trade school
- Disability insurance
- Health insurance
Quick Apply

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Front Office Agent

Bethany Beach Ocean Suites -
Bethany Beach, DE

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Job Details

Qualifications

Visitor query response
Some college
Hotel and accommodations payment processing
Hotel policy compliance
Filing
Cash drawer securing
Answering guest questions
Financial issue resolution
High school diploma or GED
Hotel room assignment management
Task prioritization
Billing issue inquiries
Hotel and accommodations guest complaints handling
Standard operating procedures (SOPs)
Invoice dispute resolution
Entry level
Office phone management

Full Job Description

Job Summary

The Front Office Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.

Responsibilities

Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Ascertain callers' needs through open-ended questions.
Describe room accommodations and all amenities.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in the system following hotel SOP’s.
Access guest history records to best service guests; maintain accurate information in guest history files.
The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Perform additional duties, as assigned.
Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
Possess an eye for the smallest detail and maintain a keen sense of urgency.
Ability to think clearly, remain calm, and resolve problems using good judgment.

Physical Requirements

Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis

Qualifications

Education: High school or equivalent preferred.
Experience: 1 to 2 years in a similar position experience preferred.
Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).

Education

Preferred

Some college or better
High School or better

Behaviors

Preferred

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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