Top 1058 Channel partner manager Jobs in Bethesda, Md

Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
3d
Manager, LAUNCH Program
Hilton —McLean, VA
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Employee stock purchase plan
14d
Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
Customer Data Platform Product Manager
Choice Hotels —North Bethesda, MD
- $142,212 - $167,309 a year
- Full-time
- 5 years
- Bachelor's degree
- Product management
- Paid jury duty
- Paid holidays
Manager-Global Compliance
Marriott International, Inc —Bethesda, MD
- $72,600 - $106,500 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Commuter assistance
- Paid parental leave
Communications Manager
Sunrise Senior Living —McLean, VA
- $78,100 - $120,100 a year
- Full-time
- Marketing
- Mid-level
- Continuous improvement
- Paid holidays
- Health insurance
10d
Account Manager, Healthcare
ID.me —McLean, VA
- $233,125 - $300,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Office
Quick Apply
14d
Senior Manager, Account Management
Marriott International, Inc —Bethesda, MD
- $110,400 - $202,100 a year
- Full-time
- Marketing
- 5 years
- Master's degree
- Commuter assistance
- Paid parental leave
Talent Acquisition Partner
United Bank —Washington, DC
- Full-time
- 7 years
- Computer literacy
- Bachelor's degree
Manager, Call Center Operations
Mosaic Pharmacy —Sterling, VA
- $90,000 - $100,000 a year
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Travel
- Health savings account
- AD&D insurance
Manager, Fashion Expertise, Tysons Galleria
Chanel —McLean, VA
- $92,400 - $120,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Mid-level
- Health savings account
- AD&D insurance
T1 Senior Manager/Director, Content Distribution
Urban One —Silver Spring, MD
- $120,000 - $160,000 a year
- Full-time
- Microsoft Word
- Sales
- Office
- Commuter assistance
- Health savings account
Project Manager
Stand Together —Arlington, VA
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- 4 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
T1 Senior Manager/Director, Content Distribution
TVOne —Silver Spring, MD
- $120,000 - $160,000 a year
- Full-time
- Microsoft Word
- Sales
- Office
- Commuter assistance
- Health savings account
Manager, On & Off Premise Account Lead – Washington DC/Multicultural
Moët Hennessy —Washington, DC
- $110,000 - $137,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Analysis skills
- Driver's License
- Commuter assistance
- Paid parental leave
11d
Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
Quick Apply
9d
Senior Manager, Digital Analytics
Marriott International, Inc —Bethesda, MD
- $110,400 - $186,000 a year
- Full-time
- 6 years
- Merchandising
- SQL
- Commuter assistance
- Paid parental leave
Channel Partner Manager
Carson & SAINT —Bethesda, MD
- Full-time
- Marketing
- Mid-level
- 3 years
Benefits Manager
Auberge Collection —Bethesda, MD
- $110,000 - $130,000 a year
- Full-time
- 5 years
- HIPAA
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Product Manager, AI Platform
GEICO —Bethesda, MD
- $146,575 - $229,600 a year
- Full-time
- Bachelor's degree
- Product management
- Experience equivalent to degree accepted
- Paid training
- Health insurance

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Manager, Customer Experience

WSSC Water -
Laurel, MD

Apply Now

Job Details

Full-time
$111,298 - $189,507 a year
3 days ago

Qualifications

Optimizing workflow processes
Customer communication
Customer behavior analysis
Managing teams in a customer support role
Process design
Frontline customer support management
Collaboration with product development teams
Process improvement planning
Community relationship building
Business operations
Customer information system software
Cross-functional team management
Cross-functional communication
Experience design

Full Job Description

The Manager, Customer Experience leads WSSC Water’s customer-experience strategy and ensures that all customer-facing processes, systems, and communications deliver consistent, predictable, and positive outcomes. This role partners with product management and IT to align system functionality with customer needs and collaborates with the communications office to ensure digital and written content is accurate, usable, and consistent across channels. This position plays a key role in supporting the Commission by being responsive to customers, generating revenue, influencing WSSC Water’s reputation, and advancing our Smart One Water Mission.

Essential Functions

Develop and maintain customer journey maps and service blueprints to ensure consistent experiences across all channels

Develop customer-listening programs ( VOC , surveys, analytics, complaint trends) to identify experience gaps and improvement opportunities proactively

Oversee end-to-end CX metrics, including effort scores, journey performance, and satisfaction by interaction type

Partner with product management and IT to ensure customer-facing systems (web, C2M, CRM , IVR , self-service tools) support intuitive, efficient customer pathways

Collaborate with communications to ensure web, knowledge base, and customer communications content is accurate and aligned with process realities

Lead cross-functional governance to ensure process, policy system, and communication updates stay aligned and synchronized

Design and implement a customer experience roadmap aligned with WSSC Water goals, regulatory requirements, and community goals

Lead initiatives to improve billing clarity, service transparency, and ease of doing business with WSSC Water

Builds excellent working relationships with all WSSC water customers, including residential and commercial customers, as well as the plumbing and development communities and local government officials

Evaluates the customer service department’s business processes, identifies improvement areas, analyzes root causes of business issues, and develops corrective action recommendations

Develop and maintain policies for customer inquiries, complaints, service requests, and communications

Analyze customer data, trends, and feedback to identify root causes and improvement opportunities

Monitor workforce scheduling functions to ensure service levels, response times, and quality standards are consistently met;

Monitor customer satisfaction metrics and drive improvements across the customer journey

Develop dashboards and reports for customer service leadership, including KPIs, call volumes, complaint trends, and service performance

Supervises customer experience staff, including selecting, or recommending selection, training, assigning, and evaluating work, counseling, disciplining, and/or termination or recommending termination

Monitor all customer service department systems and customer-facing applications and ensure that they operate efficiently and are accessible

Other Functions

Manage audits, updates, and maintenance of IOPs, SOPs, workflow, and business design documents to ensure they accurately reflect current business processes and procedures

Prepare documentation, slides, and reports for audits, commission meetings, and community outreach events

Foster a culture of empathy, accountability, and continuous learning

Assist with the development and facilitation of training

Provide coaching and performance management to ensure high-quality service delivery

Performs other related duties as assigned

Work Environment And Physical Demands

Business casual work environment.

Required Knowledge, Skills, And Abilities

Demonstrated experience in mapping and improving end-to-end customer processes

Experience partnering with IT/Product teams on system requirements, user experience, or technology-enabled service design

Strong knowledge of CX methodologies, customer-insight tools, and performance measurement

Ability to analyze qualitative and quantitative customer data to identify trends and opportunities

Ability to gain extensive knowledge of WSSC Water operations and regulations, standard procedures, and policies

Ability to gain strong knowledge of billing systems and application software, especially C2M, complaint management system, call center applications, and others

Ability to gain extensive knowledge of the operations, programs, and objectives of the customer service team

Ability to provide leadership and direction to assigned staff

Ability to plan, manage, and coordinate the activities of a complex, diversified customer relations organization

Excellent communication, facilitation, and cross-functional leadership skills

Strong analytical, quantitative, and problem-solving skills

Minimum Education, Experience Requirements

Bachelor’s degree in Business, Public Administration, Design, Communications, or related field;

5+ years of experience leading customer-experience, service-design, process-improvement, or customer-journey initiatives;

OR

High School Diploma;

8+ years of experience leading customer-experience, service-design, process-improvement, or customer-journey initiatives.

Apply Now

Refine Your Search

channel partner manager jobs in bethesda, md

Manager, Customer Experience

Manager, LAUNCH Program

Customer Account Manager (Remote opportunity)

Customer Data Platform Product Manager

Manager-Global Compliance

Communications Manager

Account Manager, Healthcare

Senior Manager, Account Management

Talent Acquisition Partner

Manager, Call Center Operations

Manager, Fashion Expertise, Tysons Galleria

T1 Senior Manager/Director, Content Distribution

Project Manager

T1 Senior Manager/Director, Content Distribution

Manager, On & Off Premise Account Lead – Washington DC/Multicultural

Customer Service Manager (Client Experience)

Senior Manager, Digital Analytics

Channel Partner Manager

Benefits Manager

Senior Product Manager, AI Platform

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