Top 9158 Client services manager Jobs in Bethesda, Md

Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
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7d
Hospice RN Case Manager (10k Sign on bonus)
Goodwin Living —Alexandria, VA
- Up to $48 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- Loan repayment program
- Dental insurance
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Licensed Practical Nurse
Kensington Senior Living, LLC —Kensington, MD
- $30 - $35 an hour
- Weekends as needed
- Nursing
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
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Registered Nurse Case Manager - In Person Position
Helena's House —Upper Marlboro, MD
- $75,000 - $80,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
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Lead Field Supervisor – Stormwater Maintenance
National Service Contractors, Inc. —Washington, DC
- $60,000 - $63,000 a year
- Full-time
- Spanish
- Clean driving record
- Up to 50% travel
- Health insurance
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Residential Service Technician (3+ Yrs. Experience)
Mallick Mechanical Services —Gaithersburg, MD
- $30 - $42 an hour
- Overtime
- Clean driving record
- Customer service
- English
- Fuel card
- Paid holidays
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Director of Catering
DC Taste —Washington, DC
- $105,000 a year
- Weekends as needed
- 3 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
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5d
Custom Home Construction Manager
Classic Homes of Maryland —North Bethesda, MD
- $100,000 - $115,000 a year
- Full-time
- Carpentry
- Schematics
- Construction site
- Profit sharing
- Health insurance
Quick Apply
11d
Elevator Technician
Kings III Emergency Communications —Washington, DC
- $43 - $50 an hour
- Full-time
- Background check
- Clean driving record
- Mechanic experience
- Health savings account
- Paid holidays
Registered Nurse (RN)
Kensington Senior Living, LLC —Kensington, MD
- $40 - $45 an hour
- Weekends as needed
- Nursing
- Microsoft Outlook
- RN License
- Health insurance
- Dental insurance
Quick Apply
Managing Partner- Construction Manager
National Service Contractors —Washington, DC
- Up to $150,000 a year
- Full-time
- Up to 50% travel
- Construction site
- Driver's License
- Health insurance
- 401(k)
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Experienced ACMM (Assistant Contract Maintenance Manager) 2-3 years
BryMak & Associates —Bethesda, MD
- $95,000 - $100,000 a year
- Full-time
- Background check
- Hospital
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
14d
Kitchen Purchasing Manager
Windows Catering Company —Alexandria, VA
- $60,539.09 - $85,000.00 a year
- Full-time
- Mid-level
- Databases
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Sr. CEI Inspector & Inspector
Volkert Inc —Springfield, VA
- Urgently hiring
- Construction site
- Pass drug screening
- Mid-level
- Wellness program
- Paid jury duty
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Clinical Supervisor (LICSW, LCPC, or LPC)
Peace For DC —Washington, DC
- $60 - $70 an hour
- Part-time
- Hybrid work
- HIPAA
- Mid-level
- 3 years
- Flexible schedule
Quick Apply
12h
Lead Service Technician
Divcon Controls —Sterling, VA
- Full-time
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
6d
Digital Marketing Account Manager
PW Media —Columbia, MD
- $65,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Service Quality Trainer
Michael & Son Services Inc. —Alexandria, VA
- Full-time
- Residential
- Bachelor's degree
- Senior level
Quick Apply
Foreman - HVAC
Shapiro & Duncan —Rockville, MD
- $32 - $55 an hour
- Weekends as needed
- Construction site
- English
- High school diploma or GED
Quick Apply
Experienced Optician ABO Certified Manager
ECSS Consulting —Damascus, MD
- $25 - $30 an hour
- Full-time
- Anatomy knowledge
- Vital signs
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
11h

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Customer Service Manager (Client Experience)

National Board for Certification in Occupational Therapy, Inc
Gaithersburg, MD

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Job Details

Full-time
$85,000 - $95,000 a year
7 days ago

Benefits

Profit sharing
Disability insurance
Health insurance
401(k)
401(k) matching
Life insurance
Pet insurance

Qualifications

Customer communication
Managing teams in a customer support role
Tooling
Metrics Reporting
High school diploma or GED
Managing clients in a customer support role
CRM system proficiency
Technical troubleshooting support
Productivity software
Data-driven decision making
Technical Proficiency

Full Job Description

The Client Experience Manager is the lead member of the Client Management team, a core function within the Credentialing Services department, focused on delivering high-quality client support throughout the certification lifecycle. The team serves as the primary point of contact for candidates, certificants, and partners, providing responsive assistance, resolving inquiries, supporting exam administration, reviewing eligibility, and ensuring timely and accurate administrative processing, while collaborating closely with Credentialing Services to maintain consistency, compliance, and operational efficiency.

This role is focused on leading and managing the Client Management team and ensuring alignment, accountability, and effectiveness by establishing clear expectations and maintaining quality standards and compliance, while overseeing day-to-day service delivery operations. In addition, this role drives improvements to enhance customer experience and operational efficiency.

Scope of Responsibility:

Receives high-level objectives rather than task-level direction.
Sets team priorities, allocates resources, and resolves competing demands.
Makes independent people and delivery decisions within established goals.
Accountable for sustained performance, engagement, and development of a team.
Influences outcomes through planning, prioritization, and performance management.

Essential Functions
Leadership & Operational Oversight

Provides leadership for the Client Management team, including departmental structure, priorities, and decision-making.
Establishes and monitors performance and service delivery metrics to evaluate team performance, inform strategic priorities, and support continuous improvement in service delivery.
Serves as a liaison with the test administration partner by submitting and tracking support tickets, ensuring timely resolution for standard exam administrations.
Leads continuous improvement efforts to increase quality, efficiency, and effectiveness of customer service.
Drives adoption of AI-enabled tools and technologies to streamline workflows and improve accuracy.
Supports department and company-wide initiatives and cross-functional priorities.

People Management

Serves as the primary communication lead for the client management team, ensuring team alignment on products, services, policies, procedures, and organizational updates.
Leads training and change management efforts across the team.
Manages performance by clarifying expectations, addressing performance issues, and providing regular feedback, training, and coaching for skill development.
Establishes clear goals, expectations, and success metrics for direct reports.
Manages team workflows, cross-functional coordination, allocates resources effectively, and resolves complex operational issues.

Customer Experience & Service Excellence

Drives initiatives to enhance the overall customer experience across all service channels.
Develops and implements solutions to service challenges in digital platforms, communications, and service delivery.
Ensures consistent, high-quality customer service through clear expectations, monitoring, and coaching.
Maintains the ability to perform all core customer service functions and actively supports the team during high-volume periods, escalations, or resource constraints to ensure seamless service delivery.

Quality Assurance & Compliance

Ensures the quality and compliance of customer service activities by monitoring performance and service-related metrics.
Leads reviews and updates of forms, handbooks, website content, and other published materials to ensure accuracy, consistency, and compliance with policies, accessibility, and accreditation standards.
Collaborates with the team to resolve general, administrative, technical, and security-related complaints and investigations; ensures timely issuance of formal responses and accurate documentation for completeness, compliance, and quality.

And other job-related responsibilities as needed to support NBCOT’s mission, vision, and values.

Required Qualifications
Education and Experience

High school diploma or equivalent is required, associate’s degree or higher is preferred, along with 6+ years of progressively responsible experience in customer service, including 2+ years of people management experience, or equivalent combination of education and experience.
Demonstrated experience in enhancing customer service operations and implementing tools and technology.
Experience in tracking and analyzing metrics to inform decisions, implement improvements, and develop team members.

Technical Proficiency

Advanced knowledge of business and productivity software, Customer Relationship Management (CRM), and Microsoft 365.
Able to perform advanced-level tasks independently including customizing workflows, generating complex reports, troubleshooting issues, and providing training or support to others.

Competencies

Effective communication skills
People and performance management
Evidence-based decision making
Critical thinking
Customer orientation and service excellence
Attention to detail and results orientation
Continuous improvement
Collaboration
Adaptability and resilience

Work Environment and Physical Demands

Work environment – Hybrid
Work schedule – 35 hours per week (full-time)
Physical demands
- Sitting, standing, and walking – frequently (2.5-5.5 hours/day)
- Fine hand manipulation and grasping/handling (typing, using small tools) – frequently (2.5-5.5 hours/day)
- Reaching above shoulder level – rarely (not daily)
- Bending, stooping, pushing, pulling, lifting, and carrying up to 50 lbs. – rarely (not daily)

Salary: $85,000 - $95,000 depending on experience

Join Our Team

At NBCOT, justice, equity, diversity, and inclusion (JEDI) are an integral part of our mission and vision and having a diverse staff and inclusive workplace is one of the ways we put our values into action. We promote a culture where employees collaborate in an energizing environment while focusing on the high-quality work that makes us stand out in the certification industry. We also believe that life-work balance is important and demonstrate this belief with a generous benefits package that includes:

35-hour work week
over 30 paid days off each year
paid medical insurance
matched 401K plan and discretionary profit-sharing contributions
annual bonus and salary adjustments
covered life insurance and short-term and long-term disability
voluntary benefits: vision, term life, critical illness, accident,and pet insurance

NBCOT is proud to be on The NonProfit Times' list of The Best Nonprofits to Work For since 2014.

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Refine Your Search

client services manager jobs in bethesda, md

Customer Service Manager (Client Experience)

Hospice RN Case Manager (10k Sign on bonus)

Licensed Practical Nurse

Registered Nurse Case Manager - In Person Position

Lead Field Supervisor – Stormwater Maintenance

Residential Service Technician (3+ Yrs. Experience)

Director of Catering

Custom Home Construction Manager

Elevator Technician

Registered Nurse (RN)

Managing Partner- Construction Manager

Experienced ACMM (Assistant Contract Maintenance Manager) 2-3 years

Kitchen Purchasing Manager

Sr. CEI Inspector & Inspector

Clinical Supervisor (LICSW, LCPC, or LPC)

Lead Service Technician

Digital Marketing Account Manager

Service Quality Trainer

Foreman - HVAC

Experienced Optician ABO Certified Manager

I want to receive the latest job alert for client services manager in bethesda, md

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