Top 9732 Customer experience manager Jobs in Bethesda, Md

Operations Manager
KBR —Washington, DC
- $77,050 - $115,575 a year
- Full-time
- High school diploma or GED
- Mentoring
- In-person
- AD&D insurance
- Health insurance
11d
Operations Manager
KBR —Washington, DC
- $100,165 - $150,190 a year
- Full-time
- High school diploma or GED
- Mentoring
- In-person
- AD&D insurance
- Health insurance
11d
Membership Manager
Onelife —Washington, DC
- Weekends as needed
- CPR Certification
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Customer Relations Manager
SPORT AUTOMOTIVE INC —Silver Spring, MD
- $40,000 - $70,000 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
Quick Apply
3d
Program Manager
KBR —Washington, DC
- $149,270 - $223,905 a year
- Full-time
- Computer Science
- Engineering
- 11+ years
- AD&D insurance
- Health insurance
11d
Customer Service Manager (Client Experience)
National Board for Certification in Occupational Therapy, Inc —Gaithersburg, MD
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Quality control
- Profit sharing
- Disability insurance
Quick Apply
12d
Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
6d
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
13d
Associate Service Manager
Tesla —Rockville, MD
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Customer Success Manager
3E —Bethesda, MD
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
Office Manager
World Wide Technology Holding, LLC —Washington, DC
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Wellness program
6d
Client Experience Manager, Pharmacy Benefits Management
CVS Health —Washington, DC
- $46,988 - $122,400 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Manager, Call Center Operations
Mosaic Pharmacy —Sterling, VA
- $90,000 - $100,000 a year
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Travel
- Health savings account
- AD&D insurance
PINK Manager-Montgomery
Victoria's Secret —Bethesda, MD
- $25.80 - $34.70 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Fair chance
13d
District Manager (Remote in Midatlantic)
Rochester Midland Corporation —Washington, DC
- $140,000 - $190,000 a year
- Full-time
- Remote
- Computer literacy
- Writing skills
- Bachelor's degree
Customer Success Manager II
DealerOn —Rockville, MD
- $62,500 a year
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Enterprise Customer Success Manager
MariaDB plc —Washington, DC
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Guest Relations Manager
Marriott International, Inc —Washington, DC
- $68,000 - $86,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training

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Operations Manager

KBR -
Washington, DC

Apply Now

Job Details

Full-time
$77,050 - $115,575 a year
11 days ago

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Managing IT teams
High school diploma or GED
Technology management
IT department experience
Senior leadership

Full Job Description

Title:

Operations Manager

Program Summary:
KBR’s Product and Technology Solutions Division specializes in rapid prototyping and advanced technology solutions for directed energy, electronic warfare, and security applications. With expertise in electronic warfare systems, critical infrastructure protection, and product R&D, KBR delivers cutting-edge innovations to meet mission-critical needs. Backed by a global presence and a strong ethical framework, KBR collaborates closely with customers to develop secure, effective, and forward-thinking solutions.

Position is Contingent on Award of Contract.

Job Summary:

The Operations Manager is responsible for leading and overseeing IT operations supporting Federal Government programs. The successful candidate will provide operational leadership, ensure compliance with ITSM best practices, coordinate cross-functional teams, manage resources, and maintain high levels of system availability, performance, and customer satisfaction. Experience supporting DoD customers and operating within secure, mission-critical environments is highly desirable.

Roles and Responsibilities:

Lead daily IT operations in support of Federal Government programs.
Implement and enforce ITSM processes and industry best practices.
Manage operational performance, staffing, schedules, and resources.
Coordinate with Government stakeholders to ensure mission success.
Monitor service delivery, identify operational risks, and implement corrective actions.
Develop and maintain operational procedures, metrics, and reporting.
Ensure compliance with Government policies, security requirements, and contractual obligations.
Provide leadership and mentorship to technical and operational personnel.
Support continuous process improvement initiatives to increase operational efficiency and customer satisfaction.

Basic Qualifications:

Must be a U.S. Citizen. Active DoD Top Secret Security Clearance (minimum requirement).
High School Diploma or equivalent.
Minimum of 10 years of demonstrated experience in IT operations utilizing IT Service Management (ITSM) best practices within the Federal Government.
Preference for experience supporting the Department of Defense (DoD) environment.
Minimum of 10 years of demonstrated experience serving in a senior IT management role supporting Federal Government operations.

Work Location: On-site support.

Compensation: $$77,050 - $115,575. The salary range posted is for Washington, DC. The offered rate will be based on contract affordability, the selected candidate’s knowledge, skills, abilities, and/or experience, and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

Benefits:

KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

#LI-AS1

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Apply Now

Refine Your Search

customer experience manager jobs in bethesda, md

Operations Manager

Operations Manager

Membership Manager

Customer Relations Manager

Program Manager

Customer Service Manager (Client Experience)

Manager, Customer Experience

Customer Support Manager

Associate Service Manager

Customer Success Manager

Customer Account Manager (Remote opportunity)

Office Manager

Client Experience Manager, Pharmacy Benefits Management

Manager, Call Center Operations

PINK Manager-Montgomery

District Manager (Remote in Midatlantic)

Customer Success Manager II

Enterprise Customer Success Manager

Customer Success Operations Manager

Guest Relations Manager

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