Job Summary:
The EVS Supervisor is a frontline supervisory position responsible for directing, coordinating, and overseeing all day-to-day Healthcare Environmental Services (EVS) operations within an assigned section or shift at the NIH Clinical Center, Bethesda, MD. The Supervisor ensures that all housekeeping, cleaning, and disinfection activities are performed by assigned EVS staff in full compliance with NIH contractual requirements, The Joint Commission (TJC) Environment of Care standards, CDC infection prevention and control guidelines, OSHA regulations, NIH Division of Facilities Management (DFM) directives, and all applicable federal, state, and local requirements. The Supervisor directly leads EVS technicians and aides, assigns and monitors work assignments, conducts daily rounds, enforces performance and conduct standards, and serves as the first point of escalation between frontline EVS staff and the Assistant Executive Housekeeper or Executive Housekeeper on all operational matters.
Salary: Per applicable SCA Wage Determination / Teya Compensation Structure
Benefits: Teya and its Subsidiaries offer highly competitive benefits, including Federal Employee Health Benefits (FEHB) medical insurance, PTO, dental, vision, and a matching 401(k) retirement plan, as well as clear internal career progression and employee development pathways.
Duties and Responsibilities:
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.
Workforce Direction and Daily Operations
- Directs and coordinates the daily work activities of assigned EVS Housekeeping Aides, Floor Care Technicians, and Linen Distribution Aides within the designated NIH Clinical Center section or shift; assigns work zones, tasks, and priorities in accordance with the approved staffing schedule and NIH contract requirements.
- Conducts daily rounds of all assigned areas to verify that EVS cleaning and disinfection tasks are being peformed correctly, on schedule, and in accordance with NIH-specified service level standards, TJC Environment of Care requirements, and CDC infection prevention protocols; documents deficiencies and takes immediate corrective action.
- Monitors productivity of assigned EVS staff against AHE (Association for the Healthcare Environment) productivity standards and NIH contract QASP thresholds; identifies performance gaps and initiates corrective measures in coordination with the Assistant Executive Housekeeper.
- Manages daily attendance, call-outs, and shift coverage for assigned staff; adjusts assignments to ensure all critical areas including patient care units, isolation rooms, operating suites, and high-traffic public areas receive timely and complete service; escalates unresolved coverage gaps to the AEH or EH promptly.
- Responds to urgent and emergency cleaning requests from NIH clinical staff, charge nurses, and facility management, including isolation room setup and terminal cleaning activation, blood and body fluid spill response, and patient discharge/transfer cleaning; ensures response times comply with NIH contract requirements.
Infection Control and Regulatory Compliance
- Ensures all assigned EVS staff comply with NIH infection prevention protocols, CDC Transmission-Based Precaution procedures (Contact, Droplet, Airborne), and TJC Environment of Care standards; observes and corrects PPE use, room entry/exit procedures, and disinfection technique in real time.
- Verifies proper use, dilution, dwell time, and labeling compliance of all EPA-registered disinfectants, sporicidal agents, and regulated cleaning chemicals per SDS requirements and OSHA HazCom/GHS (29 CFR 1910.1200); ensures chemical storage, dispensing, and disposal practices meet NIH and regulatory requirements.
- Monitors adherence to OSHA Bloodborne Pathogen Standard (29 CFR 1910.1030) procedures for biohazard and regulated medical waste (RMW) handling; ensures all sharps injuries, exposures, and spill events are reported immediately and follow NIH and Teya incident reporting protocols.
- Coordinates with the NIH Infection Prevention and Control (IPC) team and NIH clinical charge staff regarding special precaution cleaning requirements, outbreak response procedures, and any facility-specific infection control directives affecting EVS operations.
Staff Development, Coaching, and Accountability
- Provides real-time coaching, instruction, and corrective feedback to EVS staff on proper cleaning technique, infection control compliance, equipment use, and professional conduct; escalates performance or conduct issues to the AEH in accordance with Teya’s progressive discipline policy.
- Supports the Training Manager in delivering on-the-job orientation, skills demonstrations, and competency observations for newly assigned EVS personnel; verifies that new staff do not perform independent high-risk tasks until competency is confirmed.
- Participates in monthly in-service training sessions; ensures all assigned staff attend required training sessions and documents attendance per NIH contract requirements; relays updated procedural changes to frontline staff promptly following training or management communications.
- Contributes objective, performance-based input for the annual review process for assigned EVS staff; maintains daily observation notes and productivity records to support accurate and fair performance evaluations.
Documentation, Reporting, and NIH Liaison
- Maintains accurate daily shift logs, work assignment records, attendance and call-out documentation, equipment service reports, and any NIH-required cleaning verification records; ensures all documentation is completed legibly, on time, and in compliance with NIH contract deliverable requirements.
- Communicates professionally and promptly with NIH nursing, clinical, and facilities management staff regarding EVS service requests, schedule changes, area access issues, and special project coordination; maintains a cooperative and service-oriented working relationship with NIH personnel at all times.
- Attends required staff and department meetings; relays relevant operational information, policy updates, and NIH directives to assigned EVS personnel in a timely and accurate manner.
- Performs other duties as assigned by the Assistant Executive Housekeeper, Executive Housekeeper, or authorized Teya Support Services management.
General Requirements:
- Must have thorough knowledge of all EVS department policies, procedures, NIH contract requirements, and applicable regulatory standards including TJC, CDC, OSHA, and NIH DFM directives.
- Must wear uniform and comply with all NIH Clinical Center access control requirements, badge and credentialing standards, and Teya Support Services departmental work rules at all times.
- Must be willing and able to assist in emergency response situations at the NIH Clinical Center, including biohazard spill response, patient evacuation support, and disaster preparedness activation.
- Will maintain current training in NIH disaster preparedness, Anti-Terrorism Level I awareness, HIPAA, OSHA HazCom/GHS, and Infection Control protocols as required by contract and NIH policy; models compliance with all requirements for assigned EVS staff.
Required Qualifications and Experience:
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 1–3 years of experience in healthcare EVS, janitorial, or custodial services with at least 1 year in a lead, senior, or supervisory capacity; experience in an acute care hospital, military medical treatment facility, or federal medical center preferred.
- Working knowledge of TJC Environment of Care standards, CDC infection control guidelines (CDC/HICPAC), OSHA 29 CFR 1910.1030 (Bloodborne Pathogens), and OSHA HazCom/GHS (29 CFR 1910.1200) as they apply to daily EVS supervisory responsibilities in a healthcare environment.
- Familiarity with AHE (Association for the Healthcare Environment) service level classifications, ISSA productivity standards, and healthcare EVS cleaning and disinfection best practices; AHE CHEST certification or willingness to obtain within contract-specified timeframe preferred.
- Adequate written and oral English communication skills required to read and follow written procedures, complete shift documentation, and communicate clearly with NIH facility personnel, clinical staff, and Teya management.
- Basic computer proficiency required, including ability to use Microsoft Office (Word, Excel, Outlook) for shift documentation, scheduling, and written communications; experience with electronic work order or EVS management systems a plus.
- Must demonstrate strong leadership presence, sound judgment under pressure, and the ability to manage a diverse frontline workforce effectively and fairly in a fast-paced, high-acuity research medical environment.
- Must be available for assigned shifts in a 24/7 operational environment including evenings, nights, weekends, and federal holidays; bilingual (English/Spanish) preferred given workforce demographics.
HIPAA and Safety:
Must perform all duties in a manner that assures the confidentiality, privacy, dignity, and safety of patients, research subjects, visitors, and staff at all times, in strict compliance with HIPAA regulations and NIH Clinical Center patient rights and research participant privacy policies. The EVS Supervisor is responsible for actively enforcing HIPAA compliance among all assigned EVS staff during every shift. Must wear appropriate PPE as required by area classification, task, and active infection control precautions; must model correct PPE use and enforce compliance among all assigned personnel. Must comply with all NIH campus security requirements, complete a federal background investigation, and complete pre-employment drug screening prior to start date.
Physical Demands and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Capabilities:
Extensive walking throughout NIH Clinical Center on daily rounds.
Able to bend, stoop, reach, and demonstrate EVS tasks.
May carry supplies, equipment, and documentation during rounds.
Must maintain mental alertness throughout the full shift.
Physical Demands:
Walking / Standing 65%
Bending / Stooping 15%
Reaching / Extending 10%
Kneeling / Crouching 5%
Twisting / Turning 5%
Note: Per BLS Occupational Requirements Survey (ORS), First-Line Supervisors of Housekeeping and Janitorial Workers (SOC 37-1011) are on their feet approximately 80–90% of the workday; extensive walking for inspection and supervisory rounds is a primary physical requirement of this classification.
Additional Position Duties:
This position description is intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Other duties may be assigned, and the company reserves the right to modify, interpret, and apply the job description as necessary. This position description is not a contract for employment and employment is “at-will” unless otherwise stated in a Union contract, employment agreement, or where prohibited by local, state, or federal regulations.
EEO Statement:
It is the company’s policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude, and experience, to provide Equal Employment Opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work-related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, or other protected status. When applicable, the company’s policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force, and benefits. It is the company’s business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
