Top 86 Hotel director Jobs in Bethesda, Md

FLEX Director, Service Excellence & Performance
Marriott International, Inc —Bethesda, MD
- $57.21 - $87.01 an hour
- Full-time
- 7 years
- Hotel
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Director Food and Beverage
Bethesdan Hotel —Bethesda, MD
- Weekends as needed
- Writing skills
- Merchandising
- English
Quick Apply
Director of Front Office
Marriott International, Inc —National Harbor, MD
- $119,000 - $154,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
Director of Operations
Marriott International, Inc —Washington, DC
- $133,000 - $169,600 a year
- Full-time
- Sales
- Hotel
- Bachelor's degree
Director of Hotel Operations - Washington Hilton
Hilton —Washington, DC
- $159,000 - $169,000 a year
- Full-time
- Hotel
- Recruiting
- Senior level
- Paid parental leave
- Employee stock purchase plan
Director of Event Operations
Marriott International, Inc —Washington, DC
- $106,000 - $139,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
10d
Director, Executive, Desktop, and Walk-up Technical Support
Marriott International, Inc —Bethesda, MD
- $127,000 - $216,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Director of Front Office | The Normandy Hotel | Washington DC | Modus by PM Hotel Group
PM Hospitality Strategies, Inc. —Washington, DC
- $68,000 - $70,000 a year
- Weekends as needed
- Residential
- 3 years
- Hotel
- Paid parental leave
- Paid holidays
Quick Apply
13d
Director of New Builds + Transitions | PM Hotel Group | Chevy Chase, MD
PM Hospitality Strategies, Inc. —Chevy Chase Village, MD
- $90,000 - $120,000 a year
- Hybrid work
- 8 years
- Bachelor's degree
- Continuous improvement
Quick Apply
Hotel Director of Operations | New York
Luxury New York Hotel —Fairfax, VA
- $130,000 a year
- Inventory management
- 3 years
- Hotel
- 401(k) matching
- Employee discount
Quick Apply
12d
Senior Director, Change Management and Associate Engagement
Marriott International, Inc —Bethesda, MD
- $151,100 - $244,000 a year
- Full-time
- 8 years
- Presentation skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Director of Sales - Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $92,395 - $127,441 a year
- Full-time
- 3 years
- Hotel
- Ability to lift 50 pounds
- Free parking
- Disability insurance
Director, Global Casting
Marriott International, Inc —Bethesda, MD
- $126,900 - $172,800 a year
- Full-time
- Marketing
- 8 years
- Bachelor's degree
- Commuter assistance
- Paid parental leave
FLEX Director, Change Management
Marriott International, Inc —Bethesda, MD
- $61.00 - $104.18 an hour
- Full-time
- 8 years
- Presentation skills
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Director of Food & Beverage
Cambria Hotel Washington, DC Capitol Riverfront —Washington, DC
- $105,000 a year
- Hotel
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
FLEX Director, Global Consulting
Marriott International, Inc —Bethesda, MD
- $61.00 - $87.16 an hour
- Full-time
- Marketing
- Bachelor's degree
- Business Administration
- Commuter assistance
- Paid parental leave
Director of Event Planning
Marriott International, Inc —Gaithersburg, MD
- $94,000 - $123,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Continuous improvement
Commercial Director
Hilton —McLean, VA
- $190,000 - $255,000 a year
- Full-time
- Remote
- 3 years
- Presentation skills
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
7d
Director of Loss Prevention
Marriott International, Inc —Washington, DC
- $87,000 - $116,000 a year
- Full-time
- CPR Certification
- Mid-level
- Hotel
- Employee stock purchase plan
- Health insurance
11d
FLEX Director, Loyalty Member Products
Marriott International, Inc —Bethesda, MD
- $61.05 - $88.94 an hour
- Full-time
- Hospitality
- Marketing
- 8 years
- Commuter assistance
- Paid parental leave

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FLEX Director, Service Excellence & Performance

Marriott International, Inc -
Bethesda, MD

Apply Now

Job Details

Full-time
$57.21 - $87.01 an hour

Benefits

Commuter assistance
Paid parental leave
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance
Childcare
Paid sick time

Qualifications

Project development phase management
Team leadership
Standard Operating Procedures (SOPs) implementation
Laundry
Food and beverage industry expertise
Project delivery management
Managing projects
Business operations
Standard operating procedures (SOPs)

Full Job Description

Additional Information
Job Number26081572
Job CategoryOwner & Franchise Services
Location7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
ScheduleFull Time
Located Remotely?Y
Position Type Management
Pay Range: $57.21-$87.01 per hour
Expiration Date: 08/06/2026

This is a temporary position.

JOB SUMMARY

The FLEX Director, Service Excellence & Performance is dedicated to in-person and virtual hotel visits to strategically selected hotels, including high-impact hotels that are in the red zone and/or with performance trending towards the red zone. This position will be focused on Full Service and Marriott Select Branded hotels.

The focus of the hotel visits includes offering system training and in person expertise sharing to help improve and elevate guest experience trends and ensuring pull through of key initiatives. Also, facilitating overall performance review with the hotel General Manager, the collection and tracking of action plans to validate GSS future improvement. This position requires 90% travel.

CANDIDATE PROFILE

Education and Experience

Required

Bachelor’s degree in hospitality or Hotel Restaurant Management required or an equivalent combination of education and experience from which comparable skills and knowledge can be acquired.
7+ years of progressively responsible work experience with high level of specialized knowledge in Operations/Hotels leading operations disciplines (Front Office, Laundry, Spa and Retail and Food and Beverage)
Proven track record of implementing operations initiatives and programs with sustained performance and leading complex operations with positive performance in balanced scorecard results.
Track record of putting in place strong systems and processes to effectively implement and execute multiple programs.
Must have strong knowledge in areas related to all operations, and SOPs.
Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Marriott International team.
Proven success prioritizing and managing multiple projects and stakeholders simultaneously.
Ability to manage in a culturally diverse work environment and is a champion for diversity effectiveness in the organization.
Ability to travel 90% of the time.

Preferred

Executive Committee experience preferred. Multiple Department Head experience.
Experience developing and implementing new concepts.

CORE WORK ACTIVITIES

Support the pull through of Marriott initiatives especially in the franchise community through effective project management and communication.
Reviews and organizes all operational data to assist in prioritizing areas of focus in the Operations disciplines and franchisees. Develops enhanced reporting to articulate current performance and identify opportunities for improvement.
Pull, analyze, and monitor GSS to build deep understanding of brand standards and ensure activity that supports those standards are supported. Identify and communicate trends in guest response scores and feedback.
Act as a business partner to the hotel stakeholders and provide technical and business expertise to assist properties in achieving optimum performance in operations and initiative scorecard goals.
Stay current and benchmarks best in Operations companies for relevant competitive intelligence on industry, competitor, and economic trends to identify business opportunities or risks.
Partner with the Operations team to execute action plans addressing hotel issues in Product Quality, Service Delivery, ESS or GSS.
Active participation in the communication phase of Operations Initiatives to provide feedback for a broader implementation.
Develop appropriate metrics to identify and manage business goals as well as supply regular reports to senior leaders and franchisees.
Ensure a communication feedback loop is in place to share ideas, concerns, and execution issues from the market to Center.
Develop tracking mechanisms, tools, and processes to support critical department goals as it relates to business objectives, initiative tracking, regulatory compliance, process improvement, and projects
Possess strong oral and written communication skills, excellent interpersonal skills; able to collaborate effectively with all Key Stakeholders. Ability to positively influences without direct authority.
Ability to independently manage multiple projects and competing priorities, operating in a matrix organization with excellent project management skills.
Perform other duties as assigned.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel director jobs in bethesda, md

FLEX Director, Service Excellence & Performance

Director Food and Beverage

Director of Front Office

Director of Operations

Director of Hotel Operations - Washington Hilton

Director of Event Operations

Director, Executive, Desktop, and Walk-up Technical Support

Director of Front Office | The Normandy Hotel | Washington DC | Modus by PM Hotel Group

Director of New Builds + Transitions | PM Hotel Group | Chevy Chase, MD

Hotel Director of Operations | New York

Senior Director, Change Management and Associate Engagement

Director of Sales - Hotel - Maryland

Director, Global Casting

FLEX Director, Change Management

Director of Food & Beverage

FLEX Director, Global Consulting

Director of Event Planning

Commercial Director

Director of Loss Prevention

FLEX Director, Loyalty Member Products

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