Top 2328 It coordinator Jobs in Bethesda, Md

Help Desk Technician - Archdiocese of Washington
Archdiocese of Washington —Hyattsville, MD
- Full-time
- School experience
- Mid-level
- Office
Quick Apply
Systems Network Administrator I/Service Desk Support
Leidos —Laurel, MD
- $59,150 - $106,925 a year
- Full-time
- 5 years
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
Level 1 Help Desk Technician
Nauticon Office Solutions —Gaithersburg, MD
- $43,000 a year
- Weekends as needed
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Alpha Team Solutions, Inc —Bethesda, MD
- From $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
5d
Service Desk Support
Leidos —Bethesda, MD
- $73,450 - $132,775 a year
- 8 hour shift
- Mid-level
- Office
- Analysis skills
5d
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Help Desk Manager Level I
ActioNet —Rosslyn, VA
- Up to $165,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Benefits Coordinator
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $26.60 - $44.30 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
6d
Operations Coordinator - NIH
Global Solutions Network Inc —Bethesda, MD
- $37.28 - $43.35 an hour
- Full-time
- Research
- Mid-level
- 3 years
- Travel reimbursement
- Profit sharing
Quick Apply
Junior Service Desk Support Administrator
Leidos —Bethesda, MD
- $48,100 - $86,950 a year
- 8 hour shift
- Office
- High school diploma or GED
- Analysis skills
3d
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Senior Help Desk Technician II
Contact Government Services, LLC —Washington, DC
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Administrative Coordinator
Howard University —Washington, DC
- $403 a day
- Full-time
- Microsoft Excel
- Mid-level
- Office
- 403(b) matching
- Commuter assistance
Operations Coordinator - NIH (Short-Term)
Global Solutions Network Inc —Bethesda, MD
- $41.00 - $43.50 an hour
- Temporary
- Research
- Mid-level
- Bachelor's degree
- Travel reimbursement
- Profit sharing
Quick Apply
Service Desk Support Specialist
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
IT Service Desk Specialist – Level II
Kaimetrix —Washington, DC
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
Accounting Coordinator
Association for Financial Professionals —Bethesda, MD
- $55,000 - $62,000 a year
- Full-time
- Remote
- Mid-level
- Administrative experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Service Desk Lead
NOVA DINE LLC —Washington, DC
- $135,000 - $165,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
11d
Human Resources Coordinator
NCARB —Washington, DC
- $69,996 - $76,560 a year
- Microsoft Word
- Microsoft Excel
- Research
- Paid parental leave
- Disability insurance
6d
Technology Support Specialist - Service Desk (Fixed-Term)
National Geographic Society —Washington, DC
- $29.69 - $31.25 an hour
- Weekends as needed
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Commuter assistance

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Help Desk Technician - Archdiocese of Washington

Archdiocese of Washington -
Hyattsville, MD

Quick Apply

Job Details

Full-time

Qualifications

macOS
Defect tracking tools
IT department experience
Ticketing system technical support

Full Job Description

The Catholic Archdiocese of Washington is committed to spreading the light of the Gospel of Jesus Christ. In support of this mission, we are seeking a customer-focused, tech-savvy Help Desk Specialist to join our IT team. In this role, you’ll be the first line of support for end users, helping resolve hardware, software, and network issues across Windows, macOS, and mobile platforms. You’ll also contribute to process improvement through scripting, automation tools, and documentation

This position provides Level 1 and Level 2 technical support to approximately 200 users across ten locations in the Washington, D.C. metropolitan area. The Help Desk Technician reports directly to the Executive Director of Information Technology and plays a vital role in ensuring IT systems operate smoothly and efficiently.

Key Responsibilities

Provide Tier 1 and Tier 2 support to employees via phone, email, chat, and in-person channels.
Troubleshoot and resolve issues related to desktop/laptop hardware, software, printers, VOIP telephone handsets, mobile devices, and network connectivity.
Use help desk ticketing systems to track, prioritize, and document support requests.
Configure and deploy devices, including imaging, user setup, and application installation.
Create, update, and maintain technical documentation and user guides.
Develop and update automation scripts for recurring tasks on Windows and macOS.
Support Microsoft 365 collaboration tools, utilize Microsoft Active Directory / Entra, file storage systems, and Microsoft Office365 in daily support operations.
Work with vendors to escalate and resolve complex technical issues.
Participate in onboarding and offboarding processes for employees.
Identify opportunities to improve workflows, support processes, and user experience.

Required Qualifications

Education and Certifications

Associate degree in a technical field or equivalent certifications.
CompTIA A+ certification (or higher) may substitute for the degree requirement.

Experience

3 to 5 years of experience in a Help Desk or IT Support role.
Strong knowledge of Windows and macOS operating systems.
Experience with ticketing systems such as Jira, ServiceNow, or Freshservice.
Excellent communication, problem-solving, and organizational skills.
Customer-first mindset with a desire to help and educate users.
Experience using remote support tools for diagnosing and resolving technical issues.

Skills and Attributes

Strong written communication skills, including technical documentation.
Excellent customer service and interpersonal skills.
Ability to work independently and manage time effectively.
Sensitivity to working in a Catholic ministry setting; commitment to respectful, mission-aligned service.

Preferred Qualifications

Interest or foundational knowledge in networking, including wireless access points, firewalls, and switches.
Use automation tools and develop/update scripts for Windows and macOS to streamline support tasks and improve system efficiency.
Ability to travel between sites within the Archdiocese (reliable transportation required).
Prior experience supporting technology in a school, parish, or nonprofit environment.
Understanding of Catholic organizational structure and respect for the mission of the Church.

Work Environment and Physical Demands

Office-based role requiring regular use of standard office equipment (computers, phones, copiers, etc.).
Must be able to lift and carry desktop computers and printers up to 25 pounds.
Reasonable accommodations will be made for individuals with disabilities.

Position Details

Employment Type: Full-Time (40 hours per week)
Travel: Occasional travel to affiliated sites and meetings within the Archdiocese.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

it coordinator jobs in bethesda, md

Help Desk Technician - Archdiocese of Washington

Systems Network Administrator I/Service Desk Support

Level 1 Help Desk Technician

Help Desk Technician

Service Desk Support

Help Desk Technician

Help Desk Manager Level I

Benefits Coordinator

Operations Coordinator - NIH

Junior Service Desk Support Administrator

Service Desk Analyst

Senior Help Desk Technician II

Administrative Coordinator

Operations Coordinator - NIH (Short-Term)

Service Desk Support Specialist

IT Service Desk Specialist – Level II

Accounting Coordinator

IT Service Desk Lead

Human Resources Coordinator

Technology Support Specialist - Service Desk (Fixed-Term)

I want to receive the latest job alert for it coordinator in bethesda, md

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