Top 743 Patient services coordinator Jobs in Bethesda, Md

Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $23.56 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $24.13 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Patient Service Coordinator MHUC
MedStar Health —Rockville, MD
- $18.70 - $32.72 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Computer skills
Patient Service Coordinator
MedStar Health —Washington, DC
- $18.70 - $32.72 an hour
- Full-time
- BLS Certification
- Urgent Care
- High school diploma or GED
11d
Patient Coordinator
Chevy Chase Facial Plastic Surgery —Bethesda, MD
- $65,000 a year
- Weekends as needed
- Background check
- Spanish
- Surgery
- Health insurance
- Dental insurance
Quick Apply
6d
Patient Care Coordinator
Smile Horizon Orthodontics —Washington, DC
- $28 - $31 an hour
- Full-time
- Dental office
- HIPAA
- Computer skills
Patient Care Coordinator
Bethesda ENT and Sinus Center —Chevy Chase, MD
- $20 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Patient Coordinator
GAP SOLUTIONS INC —Bethesda, MD
- $85,000 - $105,000 a year
- Email
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
Patient Access Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Commuter assistance
- AD&D insurance
Patient Experience Coordinator (PRN)
MedStar Health —Washington, DC
- $49,192 - $87,422 a year
- PRN
- Hospital
- Inpatient
- Mid-level
- Paid time off
7d
Patient Access Rep- 8 hours weekly- Weekend
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- HIPAA
Procedure Coordinator
Bethesda ENT and Sinus Center —Chevy Chase, MD
- $22 - $27 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Operative Scheduling Coordinator
MedStar Health —Washington, DC
- $18.70 - $32.72 an hour
- Full-time
- Surgery
- Word processing
- Medical office experience
11d
Front Desk Receptionist-Patient Care Coordinator
Lifetime Smile —Gaithersburg, MD
- $22 - $28 an hour
- Full-time
- Dental office
- US work authorization
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Patient Coordinator II
MedStar Radiology Network - Washington, D.C. & Maryland —Washington, DC
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
11d
Patient Access Coordinator
CCRM Fertility —Vienna, VA
- $25 - $27 an hour
- Weekends as needed
- Administrative experience
- High school diploma or GED
- US work authorization
- Commuter assistance
- Health savings account
Quick Apply
Administrative Services Coordinator II - Behavioral Psychology
Kennedy Krieger Institute —Columbia, MD
- $45,059.66 - $75,603.63 a year
- Full-time
- Research
- Mid-level
- Office
14d
Patient Navigator
Community of Hope —Washington, DC
- $25.96 - $26.92 an hour
- 8 hour shift
- Spanish
- BLS Certification
- Mid-level
- Continuing education credits
- Paid holidays
Patient Access Coordinator
NeighborHealth —Washington, DC
- $21 - $30 an hour
- Part-time
- Background check
- Spanish
- English
Resource Coordinator-Maternity Suites
Holy Cross Health —Silver Spring, MD
- Full-time
- Hospital
- BLS Certification
- Mid-level

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Referral Management (Non-Nurse) Reviewer

Zimmerman Associates, Inc. -
Bethesda, MD

Apply Now

Job Details

$23.56 an hour

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Customer service
Associate's degree
Medical terminology

Full Job Description

Zimmerman Associates, Inc. (ZAI) is seeking to hire multiple Referral Management (Non-Nurse) Reviewers to support our contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Region’s premier authority for appointment coordination and referral management services for beneficiaries within the Defense Health Network.

Pay Rate: $23.56 per hour plus $4.93 Health & Wellness Fringe

Role and Responsibilities:

Referral Management (Non-Nurse) Reviewers will facilitate centralized product line and specialty referrals for Active-Duty Service Members and TRICARE Prime beneficiaries enrolled at Military Treatment Facilities (MTFs) within the National Capital Region.

This is an onsite opportunity

Qualifications / Skills / Experience:

Minimum of an Associate’s degree
At least 2 years of experience in Utilization Management, Referral Management, Authorization/Denials, or Medical Claims Processing/Insurance Referral
U.S. Citizenship required, with the ability to obtain a Public Trust Clearance
Knowledge of medical care criteria such as InterQual, Milliman Ambulatory Care Guidelines, Specialty Referral Guidelines (SRGs), or other evidence-based Military Health System (MHS) guidelines
Familiarity with medical terminology and ability to learn MHS, VA-DOD Sharing Program, TRICARE, HIPAA, and release of medical information protocols
Excellent communication and interpersonal skills
Strong customer service orientation
Understanding of Access to Care Standards within the Direct Care System
Attention to detail, including correct use of deferral codes
Strong organizational skills with ability to prioritize tasks and manage time effectively
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) and internet navigation

Essential Tasks:

Review and process referrals for administrative and clinical completeness and appropriateness, completing disposition within 24 hours of referral date
Collaborate with appointing centers, case managers, product line nurses, providers, clinics, managed care contractors, and other healthcare team members to ensure appropriate use of Direct Care and civilian network resources
Ensure patients are scheduled with the right provider, at the right time and place
Review compliance with Specialty Referral Guidelines (SRGs) per IRMAC protocols
Complete and return Clear Legible Reports (CLR) to ordering civilian providers within required Return of Favorable Response (ROFR) timelines
Manage telephone, written, and electronic communications regarding specialty appointments and referrals
Monitor and process referral management worklists (e.g., Genesis Work Lists) to ensure timely consult processing
Communicate referral status to patients, including benefit counseling and advocacy resources as needed
Reschedule or redirect patients within 3 days when referrals are disapproved or invalid, advising on other care options and Line-of-Duty issues
Receive and enter ROFR referrals in MHS-GENESIS from Military Contractor Support Centers (MCSC) portals for assigned specialties/product lines, adhering to all timelines and business rules
Verify patient eligibility and update demographics in MHS-GENESIS
Document patient interactions, especially when appointments are refused, and coordinate with Beneficiary Counselor and Assistance Coordinator as appropriate
Coordinate with product line nurses and clinics for special accommodations
Interface with MCSC and multidisciplinary teams to ensure referral appropriateness
Submit referrals to non-network providers for TRICARE Service Center medical necessity reviews
Monitor referral management voicemail and return patient calls within established guidelines
Provide External Provider Referral Online (EPRO) information as requested
Close unused referrals following DHA IPM and NCR Medical Directorate policies, notifying ordering providers accordingly
Orient and train new IRMAC staff on referral processes and timelines
Perform other duties as assigned

Zimmerman Associates, Inc. is an equal opportunity employer. We comply with Federal and State Equal Opportunity laws and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other protected status.

#INDSPN

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Refine Your Search

patient services coordinator jobs in bethesda, md

Referral Management (Non-Nurse) Reviewer

Referral Management (Non-Nurse) Reviewer

Patient Service Coordinator MHUC

Patient Service Coordinator

Patient Coordinator

Patient Care Coordinator

Patient Care Coordinator

Patient Coordinator

Patient Access Representative

Patient Experience Coordinator (PRN)

Patient Access Rep- 8 hours weekly- Weekend

Procedure Coordinator

Operative Scheduling Coordinator

Front Desk Receptionist-Patient Care Coordinator

Patient Coordinator II

Patient Access Coordinator

Administrative Services Coordinator II - Behavioral Psychology

Patient Navigator

Patient Access Coordinator

Resource Coordinator-Maternity Suites

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