Top 3150 Service coordinator Jobs in Bethesda, Md

Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $24.13 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Executive Administrative Coordinator
University of the District of Columbia —Washington, DC
- $77,823.17 - $80,117.83 a year
- Full-time
- 5 years
- Mid-level
- Office
- Life insurance
- Retirement plan
Quick Apply
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $23.56 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Support Coordinator (2YRS EXP)
Opportunities Inc. —Gaithersburg, MD
- $60,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Activities Coordinator
Metro Day —Washington, DC
- $55,000 - $60,000 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Service Coordinator
Electric Motor Repair —Beltsville, MD
- $26.45 - $44.08 an hour
- Full-time
- Mid-level
- Office
- Computer skills
- Profit sharing
- Paid jury duty
Quick Apply
Patient Service Coordinator MHUC
MedStar Health —Rockville, MD
- $18.70 - $32.72 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Computer skills
Operations Coordinator - NIH
Global Solutions Network Inc —Bethesda, MD
- $37.28 - $43.35 an hour
- Full-time
- Research
- Mid-level
- 3 years
- Travel reimbursement
- Profit sharing
Quick Apply
Patient Service Coordinator
MedStar Health —Washington, DC
- $18.70 - $32.72 an hour
- Full-time
- BLS Certification
- Urgent Care
- High school diploma or GED
12d
Benefits Coordinator
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $26.60 - $44.30 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
6d
Admissions Coordinator
Collingswood Rehabilitation and Healthcare Center —Rockville, MD
- $40,000 - $75,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Dental insurance
- Tuition reimbursement
Quick Apply
Material Coordinator – Customer Service
TRAX International —Greenbelt, MD
- $28.92 - $35.00 an hour
- Full-time
- Background check
- Microsoft Excel
- Research
- Health savings account
- AD&D insurance
Attendance Resource Coordinator
Collaborative Solutions for Communities —Washington, DC
- $75,000 a year
- Full-time
- Mid-level
- 3 years
Quick Apply
Property Management Coordinator
Boston Properties —Chevy Chase, MD
- $60,500 - $76,050 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Quick Apply
Administrative Assistant
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $24.25 - $44.30 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
6d
Transfer Credit & Graduation Coordinator - PESMOA
Henry M. Jackson Foundation —Bethesda, MD
- $67,500 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- University
- Health insurance
- Dental insurance
Coordinator of Community Services - Montgomery County, MD
MMARS —Gaithersburg, MD
- $53,500 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Master's degree
- Bachelor's degree
- Health savings account
- Paid holidays
Patient Coordinator
Chevy Chase Facial Plastic Surgery —Bethesda, MD
- $65,000 a year
- Weekends as needed
- Background check
- Spanish
- Surgery
- Health insurance
- Dental insurance
Quick Apply
6d
Program Coordinator - NIDHC
Henry M. Jackson Foundation —Bethesda, MD
- $52,800 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Health insurance
- Dental insurance
5d
Admissions Coordinator
Brooke Grove Retirement Village —Olney, MD
- $24 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Office
- Paid holidays
- Disability insurance
Quick Apply

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Referral Management (Non-Nurse) Reviewer

Zimmerman Associates, Inc. -
Bethesda, MD

Apply Now

Job Details

$24.13 an hour

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Customer service
Associate's degree
Medical terminology

Full Job Description

Zimmerman Associates, Inc. (ZAI) is seeking to hire multiple Referral Management (Non-Nurse) Reviewers to support our contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Region’s premier authority for appointment coordination and referral management services for beneficiaries within the Defense Health Network.

Pay Rate: $24.13 per hour plus $5.09 Health & Wellness Fringe

Role and Responsibilities:

Referral Management (Non-Nurse) Reviewers will facilitate centralized product line and specialty referrals for Active-Duty Service Members and TRICARE Prime beneficiaries enrolled at Military Treatment Facilities (MTFs) within the National Capital Region.

This is an onsite opportunity

Qualifications / Skills / Experience:

Minimum of an Associate’s degree
At least 2 years of experience in Utilization Management, Referral Management, Authorization/Denials, or Medical Claims Processing/Insurance Referral
U.S. Citizenship required, with the ability to obtain a Public Trust Clearance
Knowledge of medical care criteria such as InterQual, Milliman Ambulatory Care Guidelines, Specialty Referral Guidelines (SRGs), or other evidence-based Military Health System (MHS) guidelines
Familiarity with medical terminology and ability to learn MHS, VA-DOD Sharing Program, TRICARE, HIPAA, and release of medical information protocols
Excellent communication and interpersonal skills
Strong customer service orientation
Understanding of Access to Care Standards within the Direct Care System
Attention to detail, including correct use of deferral codes
Strong organizational skills with ability to prioritize tasks and manage time effectively
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) and internet navigation

Essential Tasks:

Review and process referrals for administrative and clinical completeness and appropriateness, completing disposition within 24 hours of referral date
Collaborate with appointing centers, case managers, product line nurses, providers, clinics, managed care contractors, and other healthcare team members to ensure appropriate use of Direct Care and civilian network resources
Ensure patients are scheduled with the right provider, at the right time and place
Review compliance with Specialty Referral Guidelines (SRGs) per IRMAC protocols
Complete and return Clear Legible Reports (CLR) to ordering civilian providers within required Return of Favorable Response (ROFR) timelines
Manage telephone, written, and electronic communications regarding specialty appointments and referrals
Monitor and process referral management worklists (e.g., Genesis Work Lists) to ensure timely consult processing
Communicate referral status to patients, including benefit counseling and advocacy resources as needed
Reschedule or redirect patients within 3 days when referrals are disapproved or invalid, advising on other care options and Line-of-Duty issues
Receive and enter ROFR referrals in MHS-GENESIS from Military Contractor Support Centers (MCSC) portals for assigned specialties/product lines, adhering to all timelines and business rules
Verify patient eligibility and update demographics in MHS-GENESIS
Document patient interactions, especially when appointments are refused, and coordinate with Beneficiary Counselor and Assistance Coordinator as appropriate
Coordinate with product line nurses and clinics for special accommodations
Interface with MCSC and multidisciplinary teams to ensure referral appropriateness
Submit referrals to non-network providers for TRICARE Service Center medical necessity reviews
Monitor referral management voicemail and return patient calls within established guidelines
Provide External Provider Referral Online (EPRO) information as requested
Close unused referrals following DHA IPM and NCR Medical Directorate policies, notifying ordering providers accordingly
Orient and train new IRMAC staff on referral processes and timelines
Perform other duties as assigned

Zimmerman Associates, Inc. is an equal opportunity employer. We comply with Federal and State Equal Opportunity laws and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other protected status.

#INDSPN

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Refine Your Search

service coordinator jobs in bethesda, md

Referral Management (Non-Nurse) Reviewer

Executive Administrative Coordinator

Referral Management (Non-Nurse) Reviewer

Support Coordinator (2YRS EXP)

Activities Coordinator

Service Coordinator

Patient Service Coordinator MHUC

Operations Coordinator - NIH

Patient Service Coordinator

Benefits Coordinator

Admissions Coordinator

Material Coordinator – Customer Service

Attendance Resource Coordinator

Property Management Coordinator

Administrative Assistant

Transfer Credit & Graduation Coordinator - PESMOA

Coordinator of Community Services - Montgomery County, MD

Patient Coordinator

Program Coordinator - NIDHC

Admissions Coordinator

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