Top 39 Application support analyst Jobs in Bethesda Md

User Support Analyst
Everforth ECS —Fairfax, VA
- $75,000 - $95,000 a year
- Hybrid work
- Computer Science
- Mid-level
- Office
10d
Junior Data Analyst — Legis1
Sunwater Capital —North Bethesda, MD
- $65,000 - $78,000 a year
- Full-time
- Research
- SQL
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
14d
Billing Business Analyst
Streamline Healthcare Solutions —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- Analysis skills
Single Family Data Analyst
Freddie Mac —McLean, VA
- $63,000 - $95,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
Technical IT Support - Analyst
mPower, Inc. —Bethesda, MD
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
Quick Apply
2d
Application Support Analyst (Tier II) - CSM / Modernized
Empower AI Inc. —Washington, DC
- $79,390 - $122,870 a year
- Full-time
- Azure
- 5 years
- Office
11d
Application Support Analyst (Tier II) - Legacy CA
Empower AI Inc. —Washington, DC
- $79,390 - $122,870 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
11d
DT/EA Application Support Analyst (Tier II)
Empower AI Inc. —Washington, DC
- $79,390 - $122,870 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
11d
Business Analyst
ITC Corp —Fairfax, VA
- Full-time
- Microsoft Word
- Microsoft Access
- Mid-level
Payroll Analyst
Children's National Hospital —Silver Spring, MD
- $57,969.60 - $96,616.00 a year
- Full-time
- Mid-level
- Finance
- Analysis skills
- Commuter assistance
- AD&D insurance
ServiceNow Business Analyst (Public Trust) - Remote
ICF —Reston, VA
- $67,355 - $114,503 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
Quality Assurance Analyst, Workday
University of Maryland Global Campus —Adelphi, MD
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 3 years
- AD&D insurance
- Paid holidays
Tier I Help Desk Analyst
KeenLogic —Alexandria, VA
- Full-time
- Analysis skills
- Bachelor's degree
- 1 year
Quick Apply
Senior Healthcare Business Analyst
Annexa Inc. —Washington, DC
- 5 years
- Research
- Analysis skills
Quick Apply
(722) Division Business Analyst — Journeyman
Arlo Solutions LLC —Washington, DC
- Mid-level
- Office
- Analysis skills
1d
Case Analyst
PCI Government Services LLC —Washington, DC
- $75,000 - $85,000 a year
- Microsoft Word
- Bachelor of Science
- Writing skills
Quick Apply
Data Analyst
Providencia —Ashburn, VA
- Weekends as needed
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
9d
Senior Business Systems Analyst
Annexa Inc. —Washington, DC
- 5 years
- Research
- Analysis skills
Quick Apply
Program Analyst [BWI]
Appalachian Regional Commission —Washington, DC
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
DoW Mid Qlik Data Engineer (Software Development Analyst)
HII —Arlington, VA
- $90,000 - $120,000 a year
- Email
- Remote
- 6 years
- Computer Science
- Mid-level
- Paid holidays
- Health insurance

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application support analyst jobs near bethesda md

User Support Analyst

Everforth ECS -
Fairfax, VA

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Job Details

$75,000 - $95,000 a year
10 days ago

Qualifications

Stakeholder engagement
Microsoft Office
Desktop (troubleshooting support)
Document viewing software
IAT Level II
Adobe Acrobat

Full Job Description

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity.

Everforth ECS is seeking a User Support Analyst to support a growing program on behalf of the Department of War (DoW). The selected candidate will serve as a primary point of contact for end-user support, including new user onboarding and account creation, access management, troubleshooting, and maintenance of required user and access documentation.

This role is responsible for ensuring user accounts, access requests, approvals, supporting documentation, and user tracking records are complete, accurate, current, and maintained in accordance with program procedures, security requirements, and audit needs. The User Support Analyst will work closely with program leadership, technical teams, and end users to facilitate timely access while maintaining appropriate accountability and documentation.

This position requires strong operations experience, technical aptitude, attention to detail, and enterprise-level desktop/application support experience, as well as a commitment to customer service, communication, collaboration, and teamwork. The selected candidate must be able to work effectively in a demanding, high-energy environment and develop practical solutions to operational and user-support challenges.

Key Responsibilities

Serve as a primary point of contact for user onboarding, account creation, access requests and modifications, offboarding, and user troubleshooting.
Create and manage user accounts in accordance with established Standard Operating Procedures (SOPs), security requirements, and approval processes.
Collect, review, organize, and maintain required user and access documentation, ensuring required information and approvals are complete and properly documented.
Maintain accurate:
- User rosters, access lists, account trackers, and supporting documentation throughout the user lifecycle to support account reconciliation, security requirements, compliance activities, and audits.
- Records of user requests, actions taken, issue resolution, and outstanding activities, and document support processes, recurring issues, and recommended operational improvements.
Conduct periodic reviews of user accounts, permissions, and access records; identify and resolve discrepancies and coordinate with users, program leadership, security personnel, and technical teams as needed.
Provide responsive support to CONUS and OCONUS users through phone, chat, web submissions, email, and other approved support channels, diagnosing and resolving customer-reported technical issues and escalating when appropriate.
Work closely with Project and Program Managers to maintain program awareness, scheduling, user and asset accountability, and timely resolution of operational issues.
Coordinate with Logistics teams to support hardware inventory, assignment, accountability, and shipping for CONUS and OCONUS users.
Partner with IT, Cloud, Security, and other cross-functional teams to troubleshoot issues and test, implement, and provide feedback on commercially and internally developed solutions and system changes.
Support:
- Scheduled and routine maintenance windows, including validating user access and system functionality following maintenance, documenting issues, and coordinating with technical teams to ensure services are restored for end users.
- Program and government meetings, including capturing and maintaining meeting notes and action items for distribution and follow-up.
Other duties, as assigned.

Note: Salary is commensurate with skillset, qualifications, experience, and educational background

Salary Range: $75,000 - $95,000

General Description of Benefits

Requirements:

U.S. Citizen.
Ability to obtain and maintain a DoD Top Secret security clearance.
Bachelor's degree in Information Systems; Business Management; Computer Science; or similar Science, Technology, Engineering and Mathematics (STEM) discipline preferred.
Minimum DoD 8140 IAT Level II certification (e.g., Security+), either active or obtained within 30 calendar days of hire.
Ability to:
- Travel (up to 10%) to CONUS user locations
- Work a shift schedule, if required, to support OCONUS end-users.
1+ year of relevant, hands-on, professional experience in a user support role (preferred).
Proven experience in operations, service delivery, or process management in a customer support environment.
Technically adept, with the ability to support common IT issues and activities.
Hands-on experience with all Microsoft O365 tools, as well as Adobe Acrobat.
Exceptional ability to expertly balance multiple, competing priorities and execute all in accordance with articulated timelines and requirements.
Politically savvy to confront difficult problems in a positive and creative way.
Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).

Req Benefits:

Benefits - Everforth ECS

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Refine Your Search

application support analyst jobs in bethesda md

User Support Analyst

Junior Data Analyst — Legis1

Billing Business Analyst

Single Family Data Analyst

Technical IT Support - Analyst

Application Support Analyst (Tier II) - CSM / Modernized

Application Support Analyst (Tier II) - Legacy CA

DT/EA Application Support Analyst (Tier II)

Business Analyst

Payroll Analyst

ServiceNow Business Analyst (Public Trust) - Remote

Quality Assurance Analyst, Workday

Tier I Help Desk Analyst

Senior Healthcare Business Analyst

(722) Division Business Analyst — Journeyman

Case Analyst

Data Analyst

Senior Business Systems Analyst

Program Analyst [BWI]

DoW Mid Qlik Data Engineer (Software Development Analyst)

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