Top 29 Desktop support technician ii Jobs in Bethesda Md

IT Desktop Support Technician II
NTT Ltd —Arlington, VA
- $84,216 - $126,324 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
DESKTOP SUPPORT TECHNICIAN – Tier 2
CACI —Washington, DC
- $70,800 - $148,600 a year
- Extended hours
- 6 years
- Office
- Windows
- Health insurance
Desktop Tier 2 Technician
AAC Inc —Rockville, MD
- $55,000 - $60,000 a year
- Bachelor of Science
- Writing skills
- Mid-level
Quick Apply
Tier II Deskside Support Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $50,000 - $60,000 a year
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
NIH Desktop Engineer (Level II)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
Quick Apply
End User Support Technician Tier 2
designDATA —Gaithersburg, MD
- Full-time
- Mid-level
- Office
- Windows
8d
Senior Help Desk Technician II
Contact Government Services, LLC —Washington, DC
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician II
Ntiva —McLean, VA
- $50,000 - $55,000 a year
- Hybrid work
- Google Workspace
- Computer Science
- English
- Health savings account
- AD&D insurance
Quick Apply
8d
NIH Desktop Engineer MacOS (level II)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
Quick Apply
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Washington, DC
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
IT Executive Support Technician II
Sierra Nevada Corporation —Arlington, VA
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
NIH Executive Support Service Desktop Engineer (Level II)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
Quick Apply
Help Desk Specialist II (Tier 2 - Advanced Support)
Titan Technologies —Ashburn, VA
- $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
Service Desk Technician II
Terrestris Global Solutions —Washington, DC
- Full-time
- Hybrid work
- Mid-level
- Windows
- US work authorization
- Tuition reimbursement
- Retirement plan
Quick Apply
Tier 2 - Service Desk Technician
Totally Joined for Achieving Collaborati —Washington, DC
- 5 years
- Word processing
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
2d
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply
Help Desk Specialist II (CRS)
Computer World Services —Washington, DC
- $59,000 - $70,000 a year
- Full-time
- Research
- Mid-level
- Office
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician - Tier 2 (MSP)
Solvere One/HouseCall —Dulles, VA
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d

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IT Desktop Support Technician II

NTT Ltd -
Arlington, VA

Apply Now

Job Details

Full-time
$84,216 - $126,324 a year

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Direct client contact

Full Job Description

Req ID: 373071

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Desktop Support Technician II to join our team in Arlington, Virginia (US-VA), United States (US).

Job Summary:
The Desktop Support Technician II provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs, and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels. Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer-covered devices. Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites.

Job Duties:

Expertise in hardware maintenance and diagnostics for PEVS systems
Proficiency in Tier 2 troubleshooting and repair
Familiarity with warranty management
Strong problem-solving skills
Experience with MACD (Move, Add, Change, Delete) processes
Excellent customer service and communication skills

Basic Qualifications:

Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons.
Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
Ability to obtain a Public Trust

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $84,216 - $126,324. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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Refine Your Search

desktop support technician ii jobs in bethesda md

IT Desktop Support Technician II

DESKTOP SUPPORT TECHNICIAN – Tier 2

Desktop Tier 2 Technician

Tier II Deskside Support Technician

Helpdesk Technician - Tier II

NIH Desktop Engineer (Level II)

End User Support Technician Tier 2

Senior Help Desk Technician II

Service Desk Technician II

NIH Desktop Engineer MacOS (level II)

Service Desk Technician (Level I / Level II)

IT Executive Support Technician II

NIH Executive Support Service Desktop Engineer (Level II)

Help Desk Specialist II (Tier 2 - Advanced Support)

Service Desk Technician II

Tier 2 - Service Desk Technician

IT Service Desk Analyst (Level 2 / L2 Support)

Help Desk Specialist II (CRS)

Help Desk Specialist II (Tier II – Advanced Support)

Help Desk Technician - Tier 2 (MSP)

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