Top 1017 Senior client service specialist Jobs in Bethesda Md

Senior Maximo Support Specialist- Remote
ICF —Reston, VA
- $119,323 - $202,850 a year
- Part-time
- Remote
- System design
- Mid-level
- JavaScript
Senior Specialist
BCS ALLEGIENT —Arlington, VA
- $130,000 - $145,000 a year
- Full-time
- Computer Science
- Office
- Master's degree
- Continuing education credits
7d
Senior Training and Development Specialist
Battelle —Crystal City, VA
- $140,000 - $185,000 a year
- Full-time
- Hybrid work
- Classroom
- Microsoft Excel
- Office
- Wellness program
- Health insurance
Senior Desktop Support Specialist
K&L Gates —Washington, DC
- $80,000 - $120,000 a year
- Full-time
- Remote
- Background check
- Addiction Medicine
- Mid-level
- Profit sharing
- Wellness program
10d
Senior Principal Communications Specialist
General Dynamics Information Technology —Washington, DC
- $142,792 - $181,700 a year
- Hybrid work
- Bachelor of Science
- 8 years
- Travel
- Paid time off
- 401(k) matching
Senior Procurement Specialist
ActioNet —Silver Spring, MD
- Up to $135,000 a year
- Full-time
- Microsoft Word
- Office
- 3 years
Quick Apply
2d
Executive Operations Specialist
mPower, Inc. —Bethesda, MD
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Senior Knowledge Manager
Novel Applications of Vital Information, Inc. —McLean, VA
- $120,000 - $162,000 a year
- Full-time
- Background check
- 18 years or older
- Bachelor of Science
- Travel reimbursement
- Paid holidays
Quick Apply
Personal Trainer
DeHenzel Training Systems —Fairfax, VA
- Up to $65 an hour
- Part-time
- Office
- Communication skills
- Entry level
- 401(k) matching
- Professional development assistance
Quick Apply
10d
Fractional Marketing Lead
Davis Health Partners —McLean, VA
- $100 - $140 an hour
- Contract
- Hybrid work
- Urgent Care
- Mid-level
- Budgeting
Quick Apply
8d
UC Engineer - Senior
Amentum —Fort Meade, MD
- $180,000 - $210,000 a year
- Full-time
- System design
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
Sales Specialist
Metropolitan Protective Services —Hyattsville, MD
- $15 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
BCBA Candidate | Program Manager
Autism Learning Partners —Silver Spring, MD
- From $28 an hour
- Choose your own hours
- Management
- Current TB test
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
13d
Senior Unified Communications (UC) Engineer
Amentum —Fort George G Meade, MD
- $200,000 - $250,000 a year
- 8 hour shift
- Microsoft Excel
- Azure
- Microsoft Outlook
- Employee stock purchase plan
- Paid holidays
Quick Apply
Senior Information System Security Officer (ISSO)
ERP International, LLC —Laurel, MD
- $145,000 - $185,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- 5 years
- Health savings account
- Health insurance
Quick Apply
9d
Technical Engineering Lead
Resource Environmental Solutions LLC —Annandale, VA
- $130,500 - $152,000 a year
- Engineering
- 3 years
- Mentoring
Product Market Intelligence Specialist (Mixed Market Research and Insights Reporting)
Central Point Partners —Washington, DC
- From $45 an hour
- Full-time
- Hybrid work
- Office
- 8 years
- SQL
- Health insurance
- Dental insurance
Quick Apply
10d
Senior BCBA - Senior Board Certified Behavior Analyst - Columbia, MD - $10,000 Signing Bonus
Verbal Beginnings —Columbia, MD
- $110,000 a year
- Full-time
- Classroom
- Master's degree
- Senior level
- Continuing education credits
- Paid parental leave
Senior ServiceNow Developer
Accenture Federal Services —Reston, VA
- $127,100 - $161,100 a year
- 5 years
- Bachelor's degree
- JavaScript
Web & Mobile Content Developer
System One —Merrifield, VA
- Contract
- Hybrid work
- Marketing
- 5 years
- Research
- Health insurance
- Dental insurance
Quick Apply

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senior client service specialist jobs near bethesda md

Senior Maximo Support Specialist- Remote

ICF -
Reston, VA

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Job Details

Part-time
$119,323 - $202,850 a year

Qualifications

Customer communication

Full Job Description

Description

ICF is seeking a team member for our customer, Bombardier, providing Level 1 Maximo support services. The candidate should have functional familiarity with Maximo applications.

**This role requires working 7am-7pm EDT on Saturday and Sunday

Responsibilities:

Respond to User Requests

Handle incoming calls, emails, chats, Teams messages or tickets (as assigned by Bombardier)
Log all incidents and service requests accurately in the appropriate systems

Perform Troubleshooting and Resolutions

Resolve common issues like inability to complete transactions; providing know-how and resources to enable the user; resolving password issues; account unlocks, resolving software error messages, and basic hardware problems (resolution, printing, bar code reading etc.)
Guide users through step-by-step solutions (e.g., redo transactions; restart device, check network; etc.).

Manage Logs and Tickets

Create and update logs, FAQs, quick reference documents; knowledge repositories; tickets, document troubleshooting steps, and maintain detailed records for future reference

Escalate as needed

Identify when an issue exceeds business support Tier 1 scope and escalate to Tier 2 or Tier 3 with complete documentation in the requisite systems, following defined protocols

Apply best practices

Leverage a Tiered Structure: Triage and route issues by complexity to optimize resources
Focus on First Contact Resolution (FCR): Aim to resolve as many issues as possible during the first interaction
Use Knowledge Bases & Scripts: Standardize responses for common issues to improve speed and consistency
Track Metrics: Monitor FCR, response time, and customer satisfaction to drive improvements
Continuous Training: Keep Tier 1 agents updated on the latest with system and business processes

Give good Customer Service

Maintain professionalism, clear communication, and empathy— this Tier 1 is the “face of Maximo MRO at Bombardier”

Required Skills:

2+ years of experience providing Maximo Level 1 support services

Preferred Skills:

2+ Years Maximo Development/Configuration/Functional use Experience in Facilities Management
Experience with Maximo integrations to/from external systems. i.e. SAP and Peoplesoft
Experience with custom implementations to the Maximo COTS model
Certified Maximo 7 or MAS practitioners
Familiarity with adjusting automation scripts in Python or JavaScript
Apply industry experience and leading practices to architect, design, develop and implement IBM Maximo solutions to support complex business requirements.
As a Maximo Developer, support Analysis, Design, Build, Test, Configuration, and Deployment activities
Assist with or lead the business process design activities to drive out the complete application requirements: functional, quality, integration, and security.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$119,323.00 - $202,850.00

Nationwide Remote Office (US99)

Apply Now

Refine Your Search

senior client service specialist jobs in bethesda md

Senior Maximo Support Specialist- Remote

Senior Specialist

Senior Training and Development Specialist

Senior Desktop Support Specialist

Senior Principal Communications Specialist

Senior Procurement Specialist

Executive Operations Specialist

Senior Knowledge Manager

Personal Trainer

Fractional Marketing Lead

UC Engineer - Senior

Sales Specialist

BCBA Candidate | Program Manager

Senior Unified Communications (UC) Engineer

Senior Information System Security Officer (ISSO)

Technical Engineering Lead

Product Market Intelligence Specialist (Mixed Market Research and Insights Reporting)

Senior BCBA - Senior Board Certified Behavior Analyst - Columbia, MD - $10,000 Signing Bonus

Senior ServiceNow Developer

Web & Mobile Content Developer

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