Top 71 Tier 1 customer service analyst Jobs in Bethesda Md

SOC Analyst - Tier 1
Evans & Chambers Technology —Fort Meade, MD
- $88,000 - $118,000 a year
- Office
- High school diploma or GED
- Associate's degree
Quick Apply
Service Desk Analyst
Koniag Government Services —Washington, DC
- $28.84 - $33.65 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
3d
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Network Operations Tier I Analyst
Peraton —Springfield, VA
- $51,000 - $82,000 a year
- Hybrid work
- High school diploma or GED
- Associate's degree
- 2 years
- Health savings account
- Paid holidays
Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
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SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
IT Product Support Specialist
Great Minds —Washington, DC
- $69,000 - $77,000 a year
- Full-time
- Remote
- Background check
- Google Workspace
- Mid-level
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Help Desk/Desktop Support Analyst
Edgewater Federal Solutions, Inc. —Washington, DC
- $42.50 - $45.50 an hour
- Overtime
- Computer Science
- 5 years
- Bachelor of Science
- AD&D insurance
- Paid holidays
Tier 1 Customer Service Analyst
HUMAN TOUCH LLC —Arlington, VA
- $17.50 an hour
- 8 hour shift
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
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Help Desk Specialist I – Tier 1
Chronos Operations, LLC —Ashburn, VA
- $16 - $17 an hour
- Weekends as needed
- Remote
- Windows
- High school diploma or GED
- Bachelor's degree
4d
CSOC Analyst - Tier 3 Shift 1
Abile Group, Inc. —Springfield, VA
- Full-time
- 6 years
- Master's degree
- Bachelor's degree
HP105 Space Weather Analyst
ADNET Systems, Inc. —Greenbelt, MD
- Weekends as needed
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
HP106 Space Weather Analyst
ADNET Systems, Inc. —Greenbelt, MD
- Weekends as needed
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
GD168 Science Data Center Operations Technical Support Developer
ADNET Systems, Inc. —Greenbelt, MD
- Computer Science
- Bachelor of Science
- Writing skills
- Paid holidays
- Disability insurance
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Tier 1 Help Desk Analyst
Apavo Corporation —Arlington, VA
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Operations Analyst - TUS
CRISP Shared Services, Inc. —Columbia, MD
- $50,000 - $53,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
- 403(b) matching
- Disability insurance
System Administrator
Chiron Technology Services, Inc. —Annapolis Junction, MD
- $115,000 - $120,000 a year
- Mid-level
- Bachelor's degree
- 1 year
- AD&D insurance
- Health insurance
Help Desk Specialist (Gov't Tech)
Sikich —Washington, DC
- $55,000 - $70,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Wellness program
- Paid parental leave
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10d
Computer Support Analyst
Leidos —Reston, VA
- $52,000 - $94,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Windows
IT Service Desk Analyst (Level 2 / L2 Support)
AHU Technologies Inc —Washington, DC
- $38 - $43 an hour
- Full-time
- 5 years
- Windows
- Bachelor's degree
Quick Apply

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tier 1 customer service analyst jobs near bethesda md

SOC Analyst - Tier 1

Evans & Chambers Technology -
Fort Meade, MD

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Job Details

$88,000 - $118,000 a year

Qualifications

High school diploma or GED
DoD 8570
TS/SCI with Polygraph
IAT
IAT Level II

Full Job Description

Evans & Chambers partners with the US national defense community to create fully integrated, resilient, and innovative digital solutions that enable them to make smart decisions in real-time. We work with our customers on everything from conquering their data to improving and safeguarding IT infrastructure. Our ultimate goal? To enhance our nation's ability to identify, address, and act – no matter what challenges arise.

Position Summary: The Tier 1 SOC Analyst provides first-line, around-the-clock monitoring of the Security Operations Center, performing initial triage and categorization of security alerts and escalating confirmed or ambiguous events.

Clearance: TS/SCI with CI Poly
Location: Ft. Meade, MD (Onsite)

Work Schedule and Conditions: Primary shift assignment within a 24/7/365 coverage model.

Duties and Responsibilities: Duties include the following.

Continuously monitor SIEM, EDR, and network IDS/IPS dashboards.
Perform initial triage and severity categorization of security events against an incident category schema. Open, update, and track tickets in the SOC case management system.
Execute documented playbooks and standard operating procedures for common alert types and perform initial containment actions within the scope of Tier 1 authority.
Escalate confirmed or ambiguous incidents to Tier 2 or the SOC Manager per the defined escalation path, and maintain complete, accurate shift logs and handover notes.
Support routine vulnerability and compliance scan reviews, and assist with data calls for the SOC effectiveness metrics.

Required Education and Experience: High school diploma required; Associate's degree in Information Technology, Cybersecurity, or a related field preferred. Zero to two years of relevant IT or cybersecurity experience, or equivalent military training (e.g., Service cyber defense operator training).

Required Certifications: DoD 8570/8140 IAT Level II certification (e.g., CompTIA Security+) required.

Salary Range: $88k - $118k depending on experience and shift

All employment opportunities are made without regard to age, race, creed, color, religion, sex national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status or any other basis protected by law.

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Refine Your Search

tier 1 customer service analyst jobs in bethesda md

SOC Analyst - Tier 1

Service Desk Analyst

Help Desk Jr. Analyst

Network Operations Tier I Analyst

Help Desk Specialist I (Tier I Agent – Internal)

SupportCenter Specialist - Tier 1

IT Product Support Specialist

Help Desk/Desktop Support Analyst

Tier 1 Customer Service Analyst

Help Desk Specialist I – Tier 1

CSOC Analyst - Tier 3 Shift 1

HP105 Space Weather Analyst

HP106 Space Weather Analyst

GD168 Science Data Center Operations Technical Support Developer

Tier 1 Help Desk Analyst

Operations Analyst - TUS

System Administrator

Help Desk Specialist (Gov't Tech)

Computer Support Analyst

IT Service Desk Analyst (Level 2 / L2 Support)

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