Top 243 Customer service representative Jobs in Bethlehem, Ct

Customer Service Agent
Waterbury Hospital —Middlebury, CT
- Full-time
- Hospital
- High school diploma or GED
- Computer skills
Quick Apply
Customer Service Associate
Waterbury Hospital —Waterbury, CT
- Per diem
- Surgery
- Hospital
- Mid-level
Cust Svc Rep Single Bill Offic / PA Customer Service
Hartford HealthCare Corp. —Farmington, CT
- Full-time
- HIPAA
- High school diploma or GED
- Analysis skills
Quick Apply
Private Bank Client Services Associate
Webster Bank —Waterbury, CT
- $77,000 - $83,000 a year
- Research
- Mid-level
- Office
2d
Customer Service Representative
SILEX MEDICAL LLC —Southington, CT
- $22.38 - $26.36 an hour
- Full-time
- Google Workspace
- Computer literacy
- Office
- Health insurance
- Paid time off
Quick Apply
9d
Customer Consultant I (Hybrid)
Ion Bank —Naugatuck, CT
- $19.68 - $26.57 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Tuition reimbursement
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Customer Service/Administrative Assistant
Benjamin International, Inc. —Oxford, CT
- $21 - $25 an hour
- Full-time
- Basic math
- Office
- Typing
- 401(k)
- Paid time off
Quick Apply
13d
Customer Consultant I - 19 Hours (Hybrid)
Ion Bank —Naugatuck, CT
- $19.11 - $25.80 an hour
- Part-time
- Hybrid work
- High school diploma or GED
- 1 year
- Entry level
- Paid holidays
- Tuition reimbursement
Quick Apply
Customer Care Consultant
Toll Brothers —Danbury, CT
- $28.00 - $37.14 an hour
- Online Application
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Customer Service Representative
Summit LLC —Waterbury, CT
- Full-time
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Equinavia —Watertown, CT
- From $18 an hour
- 8 hour shift
- Office
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Gateway Services Inc —Oxford, CT
- $21 - $25 an hour
- Overtime
- Clean driving record
- Heavy lifting
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Miriam Mendez - State Farm Agent —New Milford, CT
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Watertown, CT
- $17.94 - $20.00 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
3d
Customer Service Representative - Part- Time
North Torrington Veterinary Hospital —Torrington, CT
- Part-time
- High school diploma or GED
- Organizational skills
- Cleaning
- Paid holidays
- Health insurance
Quick Apply
Lead Customer Service Rep
Hocon Gas —Danbury, CT
- $26 - $30 an hour
- No high school diploma
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Customer Care Advocate
Regal Rexnord —New Hartford, CT
- $40,000 - $50,000 a year
- Online Application
- Remote
- Residential
- Microsoft Office
- High school diploma or GED
- Health savings account
- AD&D insurance
Customer Sales & Service Rep I
SiteOne Landscape Supply —Brookfield, CT
- Full-time
- Inventory management
- Merchandising
- Residential
7d
Conversion Services - Client Services Manager - Req #603
COCC —Southington, CT
- $95,700 - $143,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
- Tuition reimbursement
Quick Apply
Veterinary Client Service Representative - Full Time
VCA Northside Animal Hospital —Danbury, CT
- $18 - $23 an hour
- Weekends as needed
- Background check
- Computer literacy
- Maintenance
- Health savings account
- Health insurance
Quick Apply

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Customer Service Agent

Waterbury Hospital -
Middlebury, CT

Quick Apply

Job Details

Full-time

Qualifications

Phone communication
High school diploma or GED
Telephone systems

Full Job Description

Scope of Position:

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality patient care.

Duties and Responsibilities:

Answers multi-line telephone promptly, and in a polite and professional manner.

Schedules patient appointments correctly, being certain to review appointment date, time, location, and provider name with caller. Informs caller of items to bring to appointment. Reminds caller of cancellation/no-show policy and to arrive at appointment 15-30 minutes early for paperwork completion.

Obtains accurate, pertinent patient demographic information and updates in computer system as necessary.

Provides a patient- focused service and a positive impression of the organization to patients or other individuals who call into the call center by answering questions, transferring calls to the appropriate person/departments, and taking thorough messages.

Uses sound judgment in handling calls, especially with upset patients, understanding when to escalate call to physicians/manager/triage nurse.

Contacts patients as required to confirm, cancel, or re-schedule appointments.

Mails necessary forms to new patients for completion prior to appointment.

Maintains operations by following and remaining updated and current on the electronic health record and appointment scheduling systems and office policies and procedures.

Maintains patient privacy by keeping all patient information confidential.

Performs automated functions that fall within job responsibility.

Knowledge, Abilities:

Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
Must have a pleasant phone manner and superb communication skills (verbal and written)
Ability to work well in a fast paced environment
Knowledge of insurance guidelines
Knowledge of medical information and electronic medical records/systems
Ability to organize and prioritize work as required.
Ability to adjust to changes

Minimum requirements:

High school diploma or GED required.

At least one year of current call center or multi line/automated system experience, preferably in a medical office setting

Environmental and Working Conditions:

Work is performed in an office environment and involves frequent contact with staff at times.

Physical and Mental Demands:

Requires prolonged sitting, some standing, bending, stooping and stretching. Requires corrected vision and hearing to normal acuity. Requires eye-hand coordination and manual dexterity sufficient to operate a telephone, keyboard, photocopier, and other office equipment.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Location: Waterbury Hospital · Middlebury Phoenix
Schedule: Full Time, Days, 40 HR Days 8:30-5

Quick Apply

Refine Your Search

customer service representative jobs in bethlehem, ct

Customer Service Agent

Customer Service Associate

Cust Svc Rep Single Bill Offic / PA Customer Service

Private Bank Client Services Associate

Customer Service Representative

Customer Consultant I (Hybrid)

Customer Service/Administrative Assistant

Customer Consultant I - 19 Hours (Hybrid)

Customer Care Consultant

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Pharmacy Customer Service Associate

Customer Service Representative - Part- Time

Lead Customer Service Rep

Customer Care Advocate

Customer Sales & Service Rep I

Conversion Services - Client Services Manager - Req #603

Veterinary Client Service Representative - Full Time

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