Top 56 Help desk Jobs in Bethlehem, Pa

Technical Support Agent, L1
SIR solutions —Allentown, PA
- $20 - $22 an hour
- Full-time
- Remote
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13d
IT Support Technician
Bohler —Bethlehem, PA
- $23 - $32 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
17h
Help Desk Assistant - Crayola Experience
Crayola Experience —Easton, PA
- Part-time
- English
- Ability to lift 50 pounds
- Trade school
- Health insurance
- 401(k)
20h
IT Specialist
Cross Key Management Inc —Bethlehem, PA
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Specialist I Solution Center
Lehigh Valley Health Network —Allentown, PA
- Full-time
- Office
- High school diploma or GED
- Analysis skills
6d
IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Breinigsville, PA
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
8d
IT Support Analyst
ABARTA Coca-Cola Beverages —Bethlehem, PA
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
7d
Computer Technician
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- Computer science
- Computer Science
- Customer service
IT Support Analyst
ABARTA Coca-Cola Bev LLC —Bethlehem, PA
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
7d
Desktop Support Engineer
LTM —Allentown, PA
- $47,500 - $60,000 a year
- Mid-level
- Computer networking
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
8d
End-User Support Manager
Allentown School District —Allentown, PA
- $53,742 - $75,238 a year
- Computer Science
- Mid-level
- 3 years
12d
Field Support Technician
St. Luke's University Health Network —Allentown, PA
- Full-time
- Hospital
- Research
- Microsoft Office
1d
Senior Support Specialist
Exalta Group —Bethlehem, PA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- ERP systems
1d
Service Desk Analyst II, Brewery
The Boston Beer Company —Breinigsville, PA
- $65,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Employee stock purchase plan
Quick Apply
Implementation Specialist - Caper (Contractor)
Instacart —Allentown, PA
- $40 - $46 an hour
- Contract
- Mid-level
- Continuous improvement
- Travel
Quick Apply
Customer Support Specialist
Unity Bank —Clinton, NJ
- $22.84 - $32.69 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
Quick Apply
13d
IT Support Specialist
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Full-time
- Computer Science
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
5d
IT Administrator/Support
Prana Life Sciences LLC —Doylestown, PA
- $57,339.27 - $69,053.75 a year
- Part-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
17h
Computer Technician
Allentown School District —Allentown, PA
- $41,728 a year
- Senior level
- Health insurance
- Dental insurance
Technology Specialist
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- School experience
- Computer science
- Computer Science

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help desk jobs near bethlehem, pa

Technical Support Agent, L1

SIR solutions -
Allentown, PA

Quick Apply

Job Details

Full-time
$20 - $22 an hour
13 days ago

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Word embeddings
High school diploma or GED
Technical Proficiency

Full Job Description

Position Overview

The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position.

Responsibilities

Technical Support & Ticket Management

Efficiently manage and prioritize incoming support tickets.
Troubleshoot and resolve technical issues related to company products and services.
Provide accurate and timely responses to customer inquiries.
Escalate complex issues to the appropriate internal teams when necessary.
Deliver immediate assistance for emergency situations.

Customer Support & Relationship Management

Handle inbound customer calls and provide clear, concise explanations of technical concepts.
Foster strong customer relationships through effective communication and problem-solving.
Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions.
Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.

Knowledge Management & Continuous Learning

Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.
Stay informed about product updates, features, and best practices.
Participate in regular training sessions to maintain expertise in company products and services.
Accurately document issues and resolutions using Salesforce or other CRM tools.

Requirements

Education & Experience

Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required.
Previous experience in a technical support or call center environment preferred.
Familiarity with support ticketing systems such as Salesforce is a plus.
Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).

Competencies & Skills

Strong technical aptitude and troubleshooting abilities.
Excellent communication skills, with the ability to remain patient and calm under pressure.
Ability to work both independently and collaboratively within a team environment.
Strong attention to detail and time management skills.
Proficiency in English (written and spoken) required; French and/or Spanish preferred.

Work Environment

Ability to work remotely with a reliable internet connection and a dedicated workspace.

Quick Apply

Refine Your Search

help desk jobs in bethlehem, pa

Technical Support Agent, L1

IT Support Technician

Help Desk Assistant - Crayola Experience

IT Specialist

Specialist I Solution Center

IT Support Associate II, Ops Tech Solutions (OTS)

IT Support Analyst

Computer Technician

IT Support Analyst

Desktop Support Engineer

End-User Support Manager

Field Support Technician

Senior Support Specialist

Service Desk Analyst II, Brewery

Implementation Specialist - Caper (Contractor)

Customer Support Specialist

IT Support Specialist

IT Administrator/Support

Computer Technician

Technology Specialist

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