Top 6 Help desk analyst Jobs in Bethlehem, Pa

IT Support Analyst
ABARTA Coca-Cola Beverages —Bethlehem, PA
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
6d
IT Support Analyst
ABARTA Coca-Cola Bev LLC —Bethlehem, PA
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
6d
Service Desk Analyst II, Brewery
The Boston Beer Company —Breinigsville, PA
- $65,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Employee stock purchase plan
Quick Apply
Technical Support Representative - Gilbertsville, PA
Gateway Ticketing Systems —Gilbertsville, PA
- Weekends as needed
- Microsoft Outlook
- Office
- Travel
Quick Apply

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Service Desk Analyst II
Solve IT Solutions, LLC —Wyomissing, PA
The Service Desk Analyst II provides L2 support to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk.
$29.00 - $31.25 an hour
Quick Apply
Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
Respond promptly to incoming tickets and phone calls, working directly with end clients to troubleshoot and resolve a wide range of IT issues.
$60,000 - $75,000 a year
Quick Apply

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
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Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
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help desk analyst jobs near bethlehem, pa

IT Support Analyst

ABARTA Coca-Cola Beverages -
Bethlehem, PA

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Job Details

6 days ago

Qualifications

Windows
Computer hardware
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Company: ABARTA Coca-Cola Beverages

Job Location: 4900 Lehigh Valley, PA

Other Potential Locations: Lehigh Valley

We are actively seeking enthusiastic team players who want to work with the world’s most trusted and iconic brands.

About ABARTA

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!

Summary

The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This role will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis. This position is Monday through Friday 8:30am to 5:00pm.

Responsibilities

Tier 1 – Service Desk Support

Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system.
Perform initial triage, troubleshooting, and resolution of incidents and service requests.
Log, categorize, and prioritize tickets in the ticketing system.
Provide remote support for hardware, software, network, and mobile issues.
Escalate unresolved or complex issues to Tier 2 or higher support levels.

Tier 2 – Desktop / Field Support

Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals.
Diagnose and resolve complex issues related to OS, applications, and basic networking.
Install and maintain workstations, printers, and mobile devices.
Perform imaging, deployment, and re-imaging using standard tools.
Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s.
Provide printer support for Xerox office and Brother label printers.

Shared Responsibilities

Manage tickets to ensure timely resolution and SLA compliance.
Maintain accurate IT asset inventory.
Participate in on-call rotation.
Support IT projects and deployments.

Qualifications

Required

Associate degree in IT or equivalent experience.
3-5+ years of IT support experience as a Tier 1 or 2 Analyst.
Strong customer service and communication skills.
Experience with Windows 11 and hardware and software troubleshooting.

Preferred

Experience with Intune and Autopilot.
Experience with warehouse devices and manufacturing environments.

Physical Requirements

- Ability to lift 25–50 pounds.
- Ability to climb ladders up to 8 feet.

Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

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help desk analyst jobs in bethlehem, pa

IT Support Analyst

IT Support Analyst

Service Desk Analyst II, Brewery

Technical Support Representative - Gilbertsville, PA

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