The Lee Iacocca Institute for Global Leadership at Lehigh University prepares the next generation of leaders to tackle complex global challenges. As Program and Operations Coordinator, you'll be the operational heartbeat of an institute with a decades-long legacy of connecting students, faculty, and international partners around meaningful work.
Position Number: S71510
This position is a Grade: 8 - 37.5 with an approximate salary range of $44,600-$53,530 and is subject to change based on experience, skills and qualifications.
Key Accountabilities
- Serve as the primary operational contact overseeing the student application lifecycle—proactively monitoring applicant progress, resolving bottlenecks, and coordinating endorsement committee interviews and advising schedules.
- Maintain accurate historical databases of applicants, nominees, and recipients to analyze institutional trends and report outcomes to university leadership.
- Lead the planning, execution, and on-site delivery of on/off-campus and virtual/hybrid events, handling all room reservations, catering, technology setups, instructional materials, and complex travel arrangements.
- Act as an agile, autonomous point of contact during active programs to troubleshoot real-time operational or technical needs and support leadership with live event execution.
- Develop and execute a digital marketing strategy—including social media, newsletters, and website updates—to align with recruitment timelines and spotlight student and alumni success.
- Monitor central office email accounts to manage incoming inquiries and route information promptly to the appropriate team members for resolution.
- Securely oversee participant records from application to post-program tracking, maintaining strict data confidentiality and ensuring full compliance with FERPA and university standards.
- Manage timely application uploads and submission protocols against hard institutional deadlines while identifying opportunities to automate and improve office workflows.
- Administer evaluation surveys using tools like Qualtrics and Google Forms, collaborating with key campus partners (Registrar, Financial Aid, LTS) to synchronize student records and support digital operations.
- Assist with day-to-day Institute financial functions—including invoice processing, credit card reconciliation, and budget tracking—while conducting initial expense reconciliations, flagging variances, and ensuring full compliance with Lehigh University standards.
- Provide comprehensive administrative backing across the Office of International Affairs (OIA), assisting with meeting and event logistics, routine financial transactions, data tracking, evaluation surveys, and digital communications such as newsletters and website updates.
Qualifications
- High School Diploma or GED; Associates or Vocational/Technical Degree preferred
- Three to five years of work related experience
- Strong organizational skills with the ability to manage competing priorities and deadlines without losing the details
- Clear, professional written and verbal communication skills suited to diverse audiences — from prospective students to global partners
- Familiarity with digital marketing tools, content management systems, or social media platforms used in an institutional context
- A collaborative approach and genuine interest in international education or global leadership programs, consistent with Lehigh's commitment to broadening global perspectives
Why Lehigh
Lehigh University offers a rich working environment where staff are genuine contributors to the academic mission. You'll find generous benefits including comprehensive health coverage, substantial retirement contributions well above standard, tuition benefits for employees and eligible dependents, and meaningful paid leave. Within the Iacocca Institute specifically, you'll work alongside faculty and program leaders who are deeply invested in student success and global engagement, giving your day-to-day coordination work a clear and tangible purpose. This is a role where operational excellence directly shapes the experience of students developing as global leaders.
Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university’s mission.
Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.
Special Considerations
- This position has direct contact with minors, therefore a background check is required.
- This position is funded by soft dollars; there is no severance associated with this position.
- The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community.
Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.
Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.
