Top 3 Switchboard operator Jobs in Bethlehem, Pa

Switchboard Operator
Penn Medicine —Doylestown, PA
- On call
- Epic
- Entry level
- Tuition reimbursement
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Telephone Operator
Pencor Services —Palmerton, PA
- $13 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
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Telephone Operator
Pencor Services —Palmerton, PA
Answering phones and properly routing calls. Ability to handle phone calls in a calm and professional manner in all circumstances.
$13 an hour
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Telephone Operator - Every Other Weekend (Saturday and Sunday) from 3pm to 11pm
Tower Health —Philadelphia, PA
Answer and direct incoming external and internal calls in a courteous and timely manner. In this role, you'll serve as the first point of contact for patients,…
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Switchboard Operator - Part Time
Bass Pro Shops —Columbus, OH
Answers and directs incoming phone calls in a prompt, friendly and outgoing manner. Qualified individuals with known disabilities may be entitled to reasonable…
$14.00 - $16.75 an hour
Night Auditor
Middletown Hotel Management —Columbus, OH
Prior front desk or hotel experience preferred. Knowledge of hotel amenities and ability to provide clear directions to guests.
$16 - $17 an hour
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Switchboard Operator

Penn Medicine -
Doylestown, PA

Quick Apply

Job Details

Benefits

Tuition reimbursement

Qualifications

Employee onboarding
Operator switchboards
Phone communication
Client inquiry handling
In-person customer service
Emergency call-taking protocols
Phone call screening
Internal employee customer service
Call light response (emergency response procedures)
New hire orientation
Telephone systems
Handling patient inquiries
Epic
Training
Entry level

Full Job Description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

The Switchboard Operator runs the telephone system console to facilitate communication. Promotes a positive image of Penn Medicine/Lancaster General Health and provides quality service to all customers. Responds to all emergency calls expeditiously and in a calm and courteous manner. Provides requested information to callers. Monitors and reports all alarms and communicates operational issues to appropriate departments and personnel in a timely, professional and accurate manner.

Responsibilities:

Responds to and appropriately routes all incoming calls, per switchboard departmental guidelines. Activates proper procedure for all alarms, codes, conditions and emergencies, and notifies appropriate personnel per departmental guidelines. Deciphers requests and provides requested information to all internal/external callers, collecting appropriate information and asking appropriate questions to correctly respond to the inquiry, or connect to the designated person to further handle the need. Pages on-call personnel and physicians as requested. Distributes new departmental pagers. Compiles LGH departmental on-call schedules and disseminates the 24-hour coverage to appropriate areas. Interviews customer to collect and document accurate and comprehensive information required for answering service calls and requests per departmental procedures. Opens an EPIC telephone encounter as needed. Establishes and maintains proficiency in EPIC for the purposes of opening encounters, patient look up, non-clinical chart review and appointment cancelations and rescheduling. Maintains and updates directory listings, including phone, fax, pager numbers and any other pertinent information in the online directory. Assists physicians and hospital personnel in placing of long-distance calls. Adapts to learning new skills in an ever-changing environment, including but not limited to procedural, staffing, and/or technology changes. Handles all pertinent medical practice answering service duties, including making sure providers are contacted in appropriate timeframes, for appropriate reasons and as set by guidelines. Develops updated list of telephone numbers for executive staff, doctors, departmental personnel for emergencies or problem resolutions. Also, maintains a current list of all extensions, other hospitals and frequently called numbers. Trains and orients new employees for switchboard operator duties.

Credentials:

Education or Equivalent Experience:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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switchboard operator jobs in bethlehem, pa

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