Company Summary Statement : As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:
NOTE: This role is hybrid requiring 3 days a week in one of our offices - Louisville, KY; Allentown, PA or Providence, RI. #LI-Hybrid #INDPPL
Delivery Assurance Intermediate:
Purpose:
The Delivery Assurance Intermediate supports in ensuring that services and solutions are delivered on time, within scope, and in alignment with quality standards and customer expectations. This role focuses on the day-to-day execution of the established delivery assurance process and supporting the team by obtaining accurate project data, updating tracking tools, risk and issue tracking, and routine reporting. By working under the guidance of management and/or senior staff the Delivery Assurance Intermediate supports identifying dependencies, inputting project and performance metric data, supporting continuous improvement, and supports operational excellence and customer satisfaction across the value stream while maintaining alignment with established standards and procedures.
Delivery Assurance Senior:
Purpose:
The Delivery Assurance Senior assists in ensuring that services and solutions are delivered on time, within scope, and in alignment with quality standards and customer expectations. This role assists in ensuring delivery commitments are met with precision, quality, and timeliness by supporting leads in cross-functional coordination, proactively mitigating risks and resolving delivery issues. By working under the guidance of management and/or team leads the Delivery Assurance Senior assists in identifying dependencies, implementing delivery assurance frameworks, monitoring performance metrics, driving continuous improvement, and supports operational excellence and customer satisfaction across the value stream.
Delivery Assurance Lead:
Purpose:
The Delivery Assurance Senior assists in ensuring that services and solutions are delivered on time, within scope, and in alignment with quality standards and customer expectations. This role assists in ensuring delivery commitments are met with precision, quality, and timeliness by supporting leads in cross-functional coordination, proactively mitigating risks and resolving delivery issues. By working under the guidance of management and/or team leads the Delivery Assurance Senior assists in identifying dependencies, implementing delivery assurance frameworks, monitoring performance metrics, driving continuous improvement, and supports operational excellence and customer satisfaction across the value stream.
Responsibilities:
Essential Functions:
Delivery Assurance Intermediate:
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May support the Solution Train Engineers and the operations of Delivery Assurance, if this is in place within the value stream.
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Under supervision of senior team members or management, support development and day to day execution activities related to Delivery Assurance, including solution schedules, timelines and critical path, reporting, scoping, and RAID process through implementation and deployment.
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Collect progression data and create status reports to track actual to planned progress of the initiative and other dependent initiatives.
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Assist in monitoring data and tools for the tracking of issues and risks through formally defined processes.
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Assist with conflict identification and escalate for resolution between teams when dependencies or risks create delivery bottlenecks, supporting a mitigation and escalation path for resolution.
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Assist with execution of process and tools for the tracking of Scope Change Orders through formally defined processes.
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Support and assist in administration of tools used by the initiative and Delivery Assurance.
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Work with OCM to ensure team members receive training on the use of specific tools prior to deployment.
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Support team in efforts to identify, monitor, and track internal and external program dependencies (integrations, environmental, business, other technical items).
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Under supervision of senior team members or management, work with accountable individuals, RTEs (SAFe) and Scrum Masters (One PPL Model) to identify and escalate dependencies across teams; this includes working closely with System Architects/Engineers to ensure technical dependencies are well understood and managed.
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Ensure that integration points are documented and validated during development and testing phases.
-
Utilize tooling (ADO or otherwise) to visualize the flow of work and prioritize dependencies.
-
Assist to facilitate collaboration between teams to coordinate work and mitigate potential conflicts arising from dependencies.
-
Support identification of clear ownership and accountability for managing dependencies within each team.
-
Communicate dependency information effectively to leadership and team members to ensure alignment and proactive problem-solving.
-
Ensure adherence to dependency management methods and procedures.
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Track key delivery assurance metrics.
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Supports team by adherence to established processes and standards for delivery assurance excellence.
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Performs other duties as assigned.
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Complies with all policies and standards.
Delivery Assurance Senior:
-
May support the Solution Train Engineers and the operations of Delivery Assurance, if this is in place within the value stream.
-
Under supervision of team leads or management, support development and execution activities related to Delivery Assurance, including solution schedules, timelines and critical path, reporting, scoping, and RAID process through implementation and deployment.
-
Collect progression data and create status reports to track actual to planned progress of the initiative and other dependent initiatives.
-
Execute process and tools for the tracking of issues and risks through formally defined processes.
-
Support conflict identification and resolution between teams when dependencies or risks create delivery bottlenecks; supporting a mitigation and escalation path for resolution.
-
Execute process and tools for the tracking of Scope Change Orders through formally defined processes.
-
Support and administer tools used by the initiative and Delivery Assurance.
-
Work with OCM to ensure team members receive training on the use of specific tools prior to deployment.
-
Support efforts to identify, monitor, and track internal and external program dependencies (integrations, environmental, business, other technical items).
-
Under supervision of team leads or management, work with accountable individuals, RTEs (SAFe) and Scrum Masters (One PPL Model) to proactively uncover dependencies across teams; this includes working closely with System Architects/Engineers to ensure technical dependencies are well understood and managed.
-
Ensure that integration points are documented and validated during development and testing phases.
-
Utilize tooling (ADO or otherwise) to visualize the flow of work and prioritize dependencies.
-
Assist to facilitate collaboration between teams to coordinate work and mitigate potential conflicts arising from dependencies.
-
Support establishment of clear ownership and accountability for managing dependencies within each team.
-
Communicate dependency information effectively to stakeholders, including leadership and team members, to ensure alignment and proactive problem-solving.
-
Document dependency management methods and procedures, and develop RTEs' ability to manage dependencies unassisted as their ARTs mature.
-
Define and track key delivery assurance metrics.
-
Supports team leads in establishing processes and standards for delivery assurance excellence.
-
Performs other duties as assigned.
-
Complies with all policies and standards.
Delivery Assurance Lead:
-
May support the Solution Train Engineers and the operations of Delivery Assurance, if this is in place within the value stream.
-
Under supervision of team leads or management, support development and execution activities related to Delivery Assurance, including solution schedules, timelines and critical path, reporting, scoping, and RAID process through implementation and deployment.
-
Collect progression data and create status reports to track actual to planned progress of the initiative and other dependent initiatives.
-
Execute process and tools for the tracking of issues and risks through formally defined processes
-
Support conflict identification and resolution between teams when dependencies or risks create delivery bottlenecks, supporting a mitigation and escalation path for resolution.
-
Execute process and tools for the tracking of Scope Change Orders through formally defined processes.
-
Support and administer tools used by the initiative and Delivery Assurance.
-
Work with OCM to ensure team members receive training on the use of specific tools prior to deployment.
-
Support efforts to identify, monitor, and track internal and external program dependencies (integrations, environmental, business, other technical items).
-
Under supervision of team leads or management, work with accountable individuals, RTEs (SAFe) and Scrum Masters (One PPL Model) to proactively uncover dependencies across teams; this includes working closely with System Architects/Engineers to ensure technical dependencies are well understood and managed.
-
Ensure that integration points are documented and validated during development and testing phases.
-
Utilize tooling (ADO or otherwise) to visualize the flow of work and prioritize dependencies.
-
Assist to facilitate collaboration between teams to coordinate work and mitigate potential conflicts arising from dependencies.
-
Support establishment of clear ownership and accountability for managing dependencies within each team.
-
Communicate dependency information effectively to stakeholders, including leadership and team members, to ensure alignment and proactive problem-solving.
-
Document dependency management methods and procedures and develop RTEs' ability to manage dependencies unassisted as their ARTs mature.
-
Define and track key delivery assurance metrics.
-
Supports team leads in establishing processes and standards for delivery assurance excellence.
-
Performs other duties as assigned.
-
Complies with all policies and standards
Qualifications:
Qualifications:
Delivery Assurance Intermediate:
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Required Education Level
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Bachelor's degree in business, Technology, Engineering or related field plus 2 years' experience in delivery assurance, project/program/solution management or operations.
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Preferred Qualifications:
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Masters Preferred.
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Familiarity with Agile, SAFe, Lean, or Six Sigma methodologies is a plus.
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Proficiency in delivery management tools (e.g. ADO, Jira, ServiceNow, MS Project, Planview)
Delivery Assurance Senior:
- Required Education Level
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Bachelor's degree in business, Technology, Engineering or related field.
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Required Experience
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5 years of experience in delivery assurance, project/program/solution management, or operations.
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Prior experience managing complex delivery environments.
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Strong analytical and organizational skills.
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Excellent communication and stakeholder management abilities.
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Strategic mindset with attention to detail.
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Ability to thrive in a fast-paced, dynamic environment.
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Passion for continuous improvement and operational excellence.
-
Preferred Qualifications:
-
Masters Preferred.
-
Familiarity with Agile, SAFe, Lean, or Six Sigma methodologies is a plus.
-
Proficiency in delivery management tools (e.g. ADO, Jira, ServiceNow, MS Project, Planview)
Delivery Assurance Lead:
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Required Education Level
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Bachelor's degree in business, Technology, Engineering or related field plus 7 years' experience in delivery assurance, project/program/solution management or operations.
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Required Experience
-
-
Prior experience managing complex delivery environments.
-
Strong analytical and organizational skills.
-
Excellent communication and stakeholder management abilities.
-
Strategic mindset with attention to detail.
-
Ability to thrive in a fast-paced, dynamic environment.
-
Passion for continuous improvement and operational excellence.
-
Preferred Qualifications:
-
Masters preferred.
-
Familiarity with Agile, SAFe, Lean, or Six Sigma methodologies is a plus.
-
Proficiency in delivery management tools (e.g. ADO, Jira, ServiceNow, MS Project, Planview).
