Top 26 Operations analyst Jobs in Bethlehem Pa

Service Operations Analyst
Lutron Electronics Co., Inc —Center Valley, PA
- Urgently hiring
- 5 years
- Office
- Analysis skills
12d
Service Desk Analyst, Brewery
The Boston Beer Company —Breinigsville, PA
- $25.96 - $45.67 an hour
- Full-time
- Office
- Continuous improvement
- Fair chance
- Wellness program
- Employee stock purchase plan
Quick Apply
5d
Inventory Analyst
iDC Logistics, Inc. —Bath, PA
- From $65,000 a year
- Overtime
- Background check
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Information Technology Analyst - Server/Storage
Lutron Electronics Co., Inc —Coopersburg, PA
- Full-time
- Computer Science
- 5 years
- Mid-level
23h
Forecast Analyst
Lutron Electronics Co., Inc —Coopersburg, PA
- Full-time
- Mid-level
- Office
- 3 years
Real Estate Operations Analyst
Lehigh University —Bethlehem, PA
- $56,030 - $68,190 a year
- Full-time
- Mid-level
- 3 years
- University
- Retirement plan
Area Logistics Analyst
Liberty Propane —Ottsville, PA
- $70,000 - $85,000 a year
- ERP systems
- Mid-level
- Office
- Health savings account
- AD&D insurance
Quick Apply
Commercial Operations Analyst
Thermo Fisher Scientific —Allentown, PA
- Full-time
- Mid-level
- Office
- 3 years
Process Improvement Analyst III
Guardian Life Insurance Company —Bethlehem, PA
- $68,970 - $113,310 a year
- Email
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Research
- Work from home
Material Control Analyst
Penske Truck Leasing and Logistics —East Greenville, PA
- Monday to Friday
- Microsoft Outlook
- Pass drug screening
- Research
HVAC Inventory Data Analyst - Travel Required
Johnstone Supply —Palmer Township, PA
- $55,000 - $65,000 a year
- Full-time
- Oracle
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
EDI Systems Analyst
Crayola LLC —Easton, PA
- Full-time
- Computer science
- 7 years
- Computer Science
- Health insurance
- 401(k)
IT Systems Analyst
Brooks Instrument —Hatfield, PA
- Full-time
- Computer Science
- ERP systems
- Mid-level
- Continuing education credits
- Disability insurance
11d
Application Analyst-HR/Payroll
Buzzi Unicem USA, Inc. —Bethlehem, PA
- Full-time
- 5 years
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Security Operation Center (SOC) Analyst
HYDAC TECHNOLOGY CORPORATION —Bethlehem, PA
- Computer Science
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
6d
PROCUREMENT ANALYST - METALS DIVISION
East Penn Manufacturing - Deka Batteries —Lyon Station, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Senior Analyst, Operations Cost and Performance
Messer North America, Inc. —Bethlehem, PA
- 5 years
- Mid-level
- Finance
Quick Apply
Credit Analyst II
Citizens & Northern Bank —Doylestown, PA
- Research
- Mid-level
- Office
- Health savings account
- Disability insurance

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Server
Switchback Pizza Company —Emmaus, PA
Ramp certified or get Ramp certified as soon as you are hired. Collaborate with kitchen staff to ensure timely service and address customer needs.
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Service Desk Analyst, Brewery
The Boston Beer Company —Breinigsville, PA
The Service Desk Analyst I participates in daily operations of the service desk; providing customer support and technical support and participating in support…
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5d

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Distribution Center Operations Analyst
Victoria's Secret —Reynoldsburg, OH
Prepare data and share analysis with leadership and cross functional partners. Support operations team with data, analysis, and recommendations for process…
$67,700 - $88,830 a year
4d
Transportation Analyst
Bath & Body Works —Columbus, OH
Bachelor’s degree in supply chain management, logistics, business, analytics, operations management or a related field.
$64,000 - $92,400 a year
9h

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operations analyst jobs near bethlehem pa

Service Operations Analyst

Lutron Electronics Co., Inc -
Center Valley, PA

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Job Details

Full-time
12 days ago

Qualifications

Data visualization software proficiency
Business intelligence report generation
Business intelligence tools
Bachelor's degree
Customer support

Full Job Description

Overview:

Lutron has an immediate opening for a Service Operations Analyst to support our Service Organization at the Annex office location in Center Valley, PA. This role will provide leadership with actionable, data-backed insights to improve organizational performance (customer experience and service effectiveness). This role focuses on removing customer friction, improving service quality, and enabling customer self-service by operationalizing analytics into quality improvement projects and intuitive self-service initiatives. This is a newly created position designed to support growth and elevate service delivery.

Responsibilities:

Deliver actionable, data-driven insights to leadership to enhance service performance and decision-making.
Analyze customer interactions, sentiment, and behavior to identify friction points and unmet needs.
Prioritize improvement initiatives based on customer sentiment and business impact.
Identify and analyze frequent customer support needs and trends to inform service strategies.
Translate analytics into operational improvements, including quality initiatives and self-service solutions.
Analyze cost-of-service data to identify opportunities for efficiency and quality improvements.
Partner closely with Service Technology and Data Science teams to build and leverage data infrastructure.
Support initiatives that make it easier for customers to find answers and resolve issues efficiently reducing unnecessary contacts as a result of improved clarity and experience.
Present insights and recommendations clearly to stakeholders at various levels.

Qualifications:

Bachelors degree required.
Minimum cumulative 3.00 GPA required.
Minimum 5 years work experience in service operations, customer support required. analytics/business insights, or a related field required.
Demonstrated experience with tools like Power BI, advanced Excel, etc. required.
Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics

#LEC1

#LI-TJ1

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Refine Your Search

operations analyst jobs in bethlehem pa

Service Operations Analyst

Service Desk Analyst, Brewery

Inventory Analyst

Information Technology Analyst - Server/Storage

Forecast Analyst

Real Estate Operations Analyst

Area Logistics Analyst

Commercial Operations Analyst

Process Improvement Analyst III

Material Control Analyst

HVAC Inventory Data Analyst - Travel Required

EDI Systems Analyst

IT Systems Analyst

Application Analyst-HR/Payroll

Security Operation Center (SOC) Analyst

PROCUREMENT ANALYST - METALS DIVISION

Senior Analyst, Operations Cost and Performance

Credit Analyst II

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