Top 34 Help desk Jobs in Biddeford, Me

IT Field Technician (#714)
State of Maine Judicial Branch —Biddeford, ME
- $34.43 - $46.64 an hour
- Online Application
- Computer science
- Computer Science
- Windows
- Paid parental leave
- Paid holidays
Senior Help Desk Support
Open Net ME, LLC —Portland, ME
- $45,000 - $65,000 a year
- Google Workspace
- Mid-level
- 3 years
Quick Apply
6d
Associate Software Support Specialist
Tyler Technologies —Falmouth, ME
- $54,000 - $60,000 a year
- Word processing
- Data analysis skills
- Analysis skills
Quick Apply
Senior Technical Support Specialist- Portland, ME
S. J. Rollins Technologies —Portland, ME
- $30 - $45 an hour
- Remote
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
- Health insurance
IT Support Engineer I (ISE I)
Spring Point Solutions, LLC —Portland, ME
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
6d
Website and Systems Specialist
Glacial Multimedia, Inc —Portland, ME
- 8 hour shift
- Hybrid work
- English
- Mid-level
- JavaScript
- Health savings account
- Disability insurance
Quick Apply
4d
Patient Experience Care Advocate & Scan Tech Support for a busy Pediatric Chiropractic Practice
Pine Coast Chiropractic —Portland, ME
- $21 - $23 an hour
- Part-time
- Background check
- Hospitality
- Customer service
- Paid time off
- Employee discount
Quick Apply
Temporary Simulation Fidelity Specialist
University of New England —Biddeford, ME
- $22 - $24 an hour
- Online Application
- Mid-level
- Administrative experience
- University
Clinical Support Specialist
MedRhythms —Portland, ME
- Part-time
- Adults
- Mid-level
- Office
- Paid time off
Training & Support Specialist
Nova Biomedical —Westbrook, ME
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Senior IT Support Engineer
Open Net ME, LLC —Portland, ME
- $65,000 - $90,000 a year
- Senior level
- Communication skills
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Biddeford, ME
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Collab: Tech Specialist
Town & Country Federal Credit Union —Portland, ME
- $25 - $26 an hour
- Full-time
- 1 year
- Ability to lift 25 pounds
- Entry level
- Profit sharing
- Health savings account
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Senior IT Support Specialist
Orthopaedic Associates of Maine —Portland, ME
- Google Workspace
- 7 years
- Azure
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IT Field Technician (#714)

State of Maine Judicial Branch -
Biddeford, ME

Apply Now

Job Details

Full-time
$34.43 - $46.64 an hour

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Pension plan
On-the-job training
Parental leave
Gym membership
Loan forgiveness
Life insurance
Paid sick time

Qualifications

Vendor relationship building
In-person customer service
Driver's License
Internal employee customer service
Task prioritization
Desktop (troubleshooting support)
Video conferences (communication methods)

Full Job Description

If you are a current Judicial, Legislative, or Executive Branch employee of the State of Maine, please apply through "Find Jobs" using your existing PRISM account .

IT FIELD TECHNICIAN I

STATE OF MAINE JUDICIAL BRANCH

LOCATION: York Judicial Center, Biddeford

General Summary :

The Field Technician I (FT1) position is a support technical professional who works with a team of IT specialists in maintaining, deploying, and supporting desktop and laptop computers and office productivity software for Judicial Branch employees. This position will also support local and wide area networks, as well as audiovisual equipment and video conferencing system. This is an entry level field technology position that will assume the same roles as a Field Technician II (FT2) with the understanding that he/she will require training and/or help at times to perform certain tasks.

The FT1 is primarily responsible for direct technical support for State courthouses and other Judicial Branch facilities in Maine and provides technical user and customer service support for judicial officers and staff.

Even though the FT1 is an entry level position, the FT1 must be able to learn to work independently to perform a full range of system administrative functions in a complex IT environment and must be capable of directing escalated problems to the appropriate resources. The FT1 requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required.

On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure.

Statewide travel is required

Salary Range:

Starting pay is $34.43 - $36.16 per hour. Plus 5% Retention Stipend

Grade 16 - $34.43 - $46.64 per hour.

What We Offer:

At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide:

Work-life balance: 13 paid holidays, 2+ weeks of vacation leave, and 12 paid sick days every year.
Paid Parental Leave: 4 weeks
Gym membership and childcare reimbursement programs
Public Service Student Loan Forgiveness Program
Health insurance coverage (85%-100% employer-paid for employee-only plan)
Health insurance premium credit (5% decrease in employee premiums)
Dental insurance (100% employer-paid for employee-only plan)
Health and dependent care flexible spending accounts
Defined Benefit Pension plan contributions
Voluntary deferred compensation (retirement savings 457 Plan)
Up to $1000 Tuition Reimbursement each year
Employer-paid life insurance (1x annual salary)
Additional wellness benefits

Essential Job Functions : *

Provides technical support for:

Desktops / Laptops of various operating systems

User VOIP desk-sets

TCP/IP LAN and WAN networks, including:

Network trouble shooting

Network configuration

Tier 2 and 3 Computer Support, including:

Imaging, deploying, software provisioning.

Troubleshooting and remote access troubleshooting

Client software (e.g., Microsoft Office)

Secure equipment retirement

Audiovisual equipment and videoconference systems support
Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, network, audiovisual, videoconferencing, telecommunication, and other technical issues.
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
Helps ensure that all information systems operate in a secure, reliable manner.
Maintains and manages hardware inventory data, including: serial numbers; locations; users; and equipment status.
Maintains relationships with multiple technical vendors.
Assists in drafting and documenting department and operational procedures.
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
Assists with help desk trouble tickets.
Assists with presenting information technology training both individual employees and groups of employees at the Judicial Branch.
Ability to support and/or learn various computing platforms as necessary such as Windows, OSX, Google, Unix, Android, IOS, etc.
Assists on large scale OIT projects.
Maintains Audio Visual (AV) equipment for the MJB.
Provides IT support for special high priority MJB events.

Education Requirements :

An associate degree or technology certification(s) is required, (e.g., Microsoft, Apple, COMPTIA, etc.). (Note : Experience may be substituted for this degree requirement.)
Demonstrated one to three (1–3) years experience supporting personal computers / devices (multi-platform experience is a plus (e.g., Windows, OSX, Google, Unix, Android, IOS, etc.) and:
Maintaining a large number of client computers in an office enterprise environment.
Experience with videoconferencing equipment and audiovisual equipment a plus.
Must have and maintain a valid driver’s license.
Bachelor’s Degree in Computer Science. (Preferred)

Knowledge, Skills and Abilities :

Ability to learn and retain technical training.
Ability to plan, prioritize, and complete varied and competing work assignments.
Ability to work with modern audio/video/computer equipment and technologies.
Outstanding communication and people skills.
Excellent time management skills.
Excellent customer service skills.
Ability to see a project through completion.
Excellent problem-solving abilities and creative thinking abilities.
Knowledge of dated, current, and upcoming technology equipment and software.

How to Apply:

This position will remain open until filled. Cover letter, resume, and online application must be submitted online at http://maine.wd5.myworkdayjobs.com/en-US/Judicial/details/IT-Field-Technician-714-_R26-02902

The Judicial Branch is an EEO/AA employer.

If you have any questions about the online application process, please contact the Judicial Branch Human Resources Department at [email protected].

Apply Now

Refine Your Search

help desk jobs in biddeford, me

IT Field Technician (#714)

Senior Help Desk Support

Associate Software Support Specialist

Senior Technical Support Specialist- Portland, ME

IT Support Engineer I (ISE I)

Website and Systems Specialist

Patient Experience Care Advocate & Scan Tech Support for a busy Pediatric Chiropractic Practice

Temporary Simulation Fidelity Specialist

Clinical Support Specialist

Training & Support Specialist

Senior IT Support Engineer

Seasonal, Operations Technical Specialist (Part Time)

Collab: Tech Specialist

Senior IT Support Specialist

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