Top 26 Business development manager Jobs in Big Rapids, Mi

Key Account Manager / 62441
Sapphire Recruitment —United States
- $115,000 - $220,000 a year
- Email
- Remote
- 7 years
- Senior level
- Leadership
- Health insurance
- Dental insurance
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Director, FQHC Sales
CPA Medical Billing LLC —United States
- Remote
- Hospital
- 5 years
- Bachelor's degree
- AD&D insurance
- Health insurance
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BSFI Sales Director
Vibotek LLC —United States
- Full-time
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- Commercial
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business development manager jobs near big rapids, mi

Key Account Manager / 62441

Sapphire Recruitment -
United States

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Job Details

$115,000 - $220,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Business development management
Managing customer accounts
Operational analysis
Performance improvement leadership
Strategic management
7 years
Customer relationship building
Defect resolution root cause analysis
Accounts receivable management
Business development within consulting
Process improvement standards implementation
Team leadership
Call center experience
Presentations for conferences or internal meetings
Operations transformation
Six Sigma methodology implementation
Account development
Experience working in the energy & utilities sector
Digital transformation
Key Performance Indicators
IVR
Business development experience within the energy industry
Customer relationship management
Data analytics
Meeting facilitation
Client growth strategy
Operational excellence initiatives
Root cause analysis
Benchmarking
Senior level

Full Job Description

Key Account Manager – Utility Benchmarking & Consulting

Join a Boutique Consulting Firm Trusted by Utility Leaders Across North America

Our client is a highly respected consulting firm that partners with electric and gas utilities across North America to improve operational performance through benchmarking, analytics, and operational consulting. Their work helps utility leaders understand where they stand relative to peers, what is driving performance, and what actions can improve results.

They are seeking an experienced utility operations leader to join the firm as a Key Account Manager — a unique, high-impact role that blends client relationship management, benchmarking delivery, operational consulting, and strategic advisory work.

This is not a traditional consulting role and it is not a pure sales position. This opportunity is designed for someone who has worked inside a utility environment, led teams or operational functions, and is ready to apply that experience across multiple organizations in a more strategic, client-facing capacity.

What You’ll Be Doing

In this role, you will work directly with utility leadership teams to help them understand operational performance, benchmarking results, customer experience trends, and improvement opportunities.

Responsibilities include:

Leading benchmarking discussions and helping utility clients interpret operational performance data
Supporting and leading consulting engagements tied to customer operations and utility performance
Building trusted advisor relationships with utility leaders and operational stakeholders
Facilitating onsite client meetings, presentations, and peer forums
Identifying operational trends, performance drivers, and process improvement opportunities
Supporting firm growth through relationship expansion and selective business development activity
Collaborating closely with firm leadership on consulting delivery and client strategy

This role offers significant visibility and influence. You will not be buried inside a large consulting delivery team — you will be directly involved with clients and leadership discussions from the start.

What They’re Looking For

The ideal candidate will bring:

7+ years of experience within an electric or gas utility environment
Leadership experience at the Manager or Director level
Strong operational expertise in areas such as:
- Customer Service
- Contact Center Operations
- Billing
- Credit & Collections
- Customer Operations
Experience leading operational improvement initiatives
Strong communication and presentation skills
The ability to speak credibly with utility leadership teams
A practical, operational mindset — not just theoretical consulting knowledge

Highly preferred experience includes:

Digital customer transformation initiatives
eBill, ePay, IVR, or customer self-service adoption
Affordability programs and arrears management
KPI management and operational analytics
Process improvement methodologies such as Lean or Six Sigma
Root cause analysis and continuous improvement initiatives

Why This Opportunity Stands Out

This role is ideal for someone who has been successful within a utility environment but wants:

Broader industry exposure
More variety and strategic involvement
Greater earning potential
A more direct connection between effort and reward
A long-term path toward leadership and ownership

You’ll gain exposure to multiple utility operating models, leadership teams, and strategic initiatives across North America rather than staying within a single utility structure.

Compensation & Growth Opportunity

Compensation includes both strong base salary and meaningful upside potential.

Compensation Structure

Base salary: $115,000–$125,000
Additional consulting compensation paid hourly for project work
Annual firm performance bonus
Sales incentive opportunities tied to benchmarking and consulting engagements
Typical total compensation: $160,000–$220,000+ for strong performers

Benefits Include

Medical, dental, and vision coverage
401(k) with company match
3–4 weeks PTO
Professional development support
All travel expenses covered
Employees retain airline and hotel rewards points

Additional Details

Fully remote opportunity within the United States
Approximately 25–30 weeks of travel annually
High visibility role working closely with firm leadership
Small, collaborative consulting environment with strong mentorship and growth potential

Submit a resume to [email protected] for immediate and confidential consideration.

Sapphire Recruitment is an EOE

#wny123

Work Location: Remote

Quick Apply

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business development manager jobs in big rapids, mi