Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Residential Services department is currently seeking candidates for an Assistant Property Manager for the upcoming Winter season! Our Winter employment months are November – April.
The purpose of the Assistant Property Manager is to assist primary Property Managers in administering best-in-class care to Members’ residences. The duty of the Assistant Property Manager is to aid primary Property Managers in maintaining properties and implementing Yellowstone Club policies, procedures, and systems that ensure a well-managed, well-maintained residence through established management, operations, fiscal policies, and outstanding hospitality. Assistant Property Managers must effectively communicate with teammates, Members, and contractors.
Major Responsibilities:
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Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
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Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
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Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
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Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Completion of assigned preventative maintenance and manual labor-oriented tasks as assigned by senior staff.
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Effectively take direction from primary Property Managers and Operation Managers.
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Conduct face-to-face meetings with clients.
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Maintain clear and consistent communication with employees and clients via email and phone.
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Cultivate and maintain quality relationships with teammates, owners, vendors, and contractors to ensure positive current and future business relations.
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Perform routine inspections of residences to ensure that the homes are in a constant state of readiness.
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Assist in maintaining and delivering specific Member/guest preferences.
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Ability to respond to Member issues and complaints and coordinate responses in a timely and professional fashion.
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Ensure that all work is carried out in a consistent, professional, timely, and cost-efficient manner.
Other Duties and Responsibilities:
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Adhere to and monitor preventative maintenance schedules.
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Maintain proper control of materials, tools, and supplies.
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Ability to effectively assess Member/residence issues and resolve the issue in a professional and timely manner.
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Complete minor maintenance repairs and troubleshooting when appropriate.
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Quickly gain the experience and knowledge to detect and remedy warning signs of larger issues.
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Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
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Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
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Maintain a clean and neat appearance at all times.
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Communicate regularly and effectively with all employees, supervisors, managers, directors, & VPs.
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Perform work in a safe and high-quality manner.
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Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
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Consistently attend and contribute to regular staff meetings.
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Assist in maintaining functionality of homes and systems as outlined by home manuals and training materials.
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Maintain privacy of Members and guests at all times.
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Project a favorable image of Yellowstone Club at all times.
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Maintain a clean and neat appearance at all times.
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Perform work in a safe and high-quality manner.
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Communicate regularly and effectively with all employees, supervisors, managers, directors, and VPs.
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Maintain a positive and respectful attitude at all times.
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Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
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Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
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6 months of hospitality and/or related customer service experience.
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High school diploma, GED or vocational training or job-related course work.
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Proven experience using communication and organizational skills to accomplish goals.
Experience/Education Preferred
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1-2 years of hospitality experience, preferably in vacation home management, lodging, and/or customer service.
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Undergraduate degree in Hospitality Management or a related field from an accredited University.
Certificates & Licenses
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Valid US Driver’s License
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All drivers must be at least 19 years old with 3 years of driving experience.
Computer Skills
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Proficiency working with basic technology, including smartphones, computers, and email.
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Intermediate to Advanced knowledge of all Microsoft Office Suite Products
Language Ability
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Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
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Able to perform basic math calculations.
Reasoning Ability
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Ability to solve intermediate problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to talk and/or hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to stand and walk, climb or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to: determining the accuracy, neatness, and thoroughness of the work assigned, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.
Receipt and Acknowledgment
I acknowledge and understand that:
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The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
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Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
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Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
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I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed in this job description.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
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Free transportation to and from Bozeman
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Complimentary shift meals
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Two employee ski days at the Yellowstone Club each month
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Discounted Ski Pass to either Big Sky Resort or Bridger Bowl
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401k eligibility and bi-weekly match
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Access to onsite fitness center 24/7
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Discounted Employee Housing in Big Sky or Gallatin Gateway
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Discounts to over 1000 retailers through ADP LifeMart
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End of season employee appreciation day and retail sale
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
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