Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Residential Services is currently seeking candidates for a Lodgekeeping Supervisor for the upcoming Winter season! Our Winter employment months are November – April.
The purpose of the Lodgekeeping Supervisor is to assist the Lodgekeeping Management Team with supervisory tasks related to the Lodgekeeping department and the employees.
Major Responsibilities:
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Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
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Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
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Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately.
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Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Assign Lodgekeepers their duties and inspect work for conformance to standards of cleanliness.
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Oversee cleanliness of Public/Common areas and community buildings including but not limited to: stairways, offices, hallways, bathrooms, restaurants, and retail space.
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Assist with laundering of F&B, Health and Wellness, as well as member laundry items
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Ensure that trash/garbage removal meets health, safety, and sanitation regulations in assigned Public/Common areas.
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Inspect equipment and furnishings and prepares work orders for maintenance.
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Assist the Lodgekeeping Management team with supervising the daily operations of the Lodgekeeping department sometimes including billing and scheduling
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Assist in the implementation of departmental policies and procedures to assure that the premises, equipment, and facility is clean, orderly, and attractive at all times
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Develop and maintain a good working rapport with inter-departmental personnel and other departments within the facility, to assure that Lodgekeeping projects can be properly planned and maintained to meet the needs of the facility.
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Participate in maintaining and ensuring the facilities are in a clean and safe state for Members, guests, and employees.
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Ensure that necessary equipment and supplies are maintained/operable to perform duties/services.
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Assist in recruiting, selecting, and training department personnel as well as providing performance reviews
Other Duties and Responsibilities:
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Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
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Participate in and complete all required training/classes designated by Yellowstone Club, Human Resources, or your direct manager.
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Meet departmental productivity, organization, punctuality/attendance and consistency standards.
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Maintain a positive and respectful attitude.
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Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
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Maintain privacy of our Members at all times.
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Maintain a clean and neat appearance at all times.
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Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPS.
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Perform work in a safe and high-quality manner.
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Project a favorable image of Yellowstone Club to Members and guests at all times.
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Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
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Perform administrative requirements, such as completing necessary forms, reports, etc.
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Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
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Capability to manage multiple priorities, work independently and take initiative
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Ability to work collaboratively in a fast-paced environment
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Ability to drive a company vehicle for company purposes and adhere to company driving policy
Experience/Education Preferred
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High school diploma, GED or vocational training or job-related course work
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6 months of experience in a housekeeping, janitorial or commercial laundry setting; hospitality setting desired, but not required
Certificates & Licenses
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Valid US or International Driver’s License
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All drivers must be at least 19 years old with 3 years of driving experience.
Computer Skills
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Proficient in basic technology including computers, smartphones, and email.
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Intermediate level of Microsoft Office systems
Language Ability
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Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.
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Demonstrate strong verbal/written communication, interpersonal, and analytical skills
Math Ability
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Able to perform basic math calculations.
Reasoning Ability
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Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow, or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk and/or hear. The employee is frequently required to lift up to 25 pounds. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to sit, stand, and walk, climb, or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is frequently required to drive throughout the property or into town, up to several hours of sitting and paying attention to the road at a time. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned including driving safely. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.
Receipt and Acknowledgment
I acknowledge and understand that:
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The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
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Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
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Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Yellowstone Club.
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I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
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Free transportation to and from Bozeman
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Complimentary shift meals
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Two employee ski days at the Yellowstone Club each month
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Discounted Ski Pass to either Big Sky Resort or Bridger Bowl
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401k eligibility and bi-weekly match
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Access to onsite fitness center 24/7
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Discounted Employee Housing in Big Sky or Gallatin Gateway
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Discounts to over 1000 retailers through ADP LifeMart
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End of season employee appreciation day and retail sale
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
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