Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Residential Services is currently seeking candidates for a Lodgekeeper for the upcoming Winter season! Our Winter employment months are November – April.
The purpose of a Lodgekeeper is to provide overall cleanliness of all assigned Public/Common areas in accordance with Yellowstone Club Cleaning Standards.
Major Responsibilities:
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Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
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Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
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Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately.
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Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Clean all assigned Public/Common areas of the Club in strict accordance with standards.
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Assist with member laundry as needed.
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Perform a variety of cleaning activities, including but not limited to, sweeping; scrubbing; mopping; dusting; polishing; vacuuming; sanitizing and shampooing.
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Travel from building to building in all weather conditions. Assist with resupply of facilities on-mountain, accessible by ski lift or gondola.
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Conduct deep cleans of all Public/Common areas as assigned.
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Ensure all Membership Public/Common areas, locker rooms, rest rooms, departmental offices, and Employee areas are maintained and inspected according to standards.
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Operate within various Lodgekeeping teams to achieve an exceptional level of efficiency and quality as they relate to Lodgekeeping services.
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Follow assigned checklists, cleaning instructions and regularly meet deadlines.
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Maintain cleaning totes, carts, linen rooms and housekeeping equipment and supplies in a neat and orderly fashion, keeping a consistent inventory of all consumables and replacing appropriately.
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Report all necessary maintenance issues to supervisors or management immediately.
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Comply with all Club policies, procedures, and standards.
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Comply with OSHA standards for chemical handling.
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Converse with the Membership and guests at a high level, being aware of their needs and being able to follow through on meeting those needs.
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Ensure confidentiality and security of our Members and the Public/Common areas being cleaned, maintaining privacy of Members and Club facilities at all times.
Other Duties and Responsibilities:
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Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
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Meet departmental productivity, organization, punctuality/attendance and consistency standards.
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Maintain a positive and respectful attitude.
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Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
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Maintain privacy of our Members at all times.
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Maintain a clean and neat appearance at all times.
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Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPS.
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Perform work in a safe and high-quality manner.
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Project a favorable image of Yellowstone Club to Members and guests at all times.
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Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
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Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Preferred
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High school diploma, GED or vocational training or job-related course work
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3 months of experience in a housekeeping, janitorial or commercial laundry setting; hospitality setting desired, but not required
Certificates & Licenses
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None required. Valid US or International Driver’s License preferred.
Computer Skills
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Basic knowledge of technology
Language Ability
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Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
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Able to perform basic math calculations.
Reasoning Ability
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Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow, or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk and/or hear. The employee is frequently required to lift up to 25 pounds. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to sit, stand, and walk, climb, or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, and thoroughness of the work assigned.
Receipt and Acknowledgment
I acknowledge and understand that:
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The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
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Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
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Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Yellowstone Club.
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I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
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Free transportation to and from Bozeman
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Complimentary shift meals
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Two employee ski days at the Yellowstone Club each month
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Discounted Ski Pass to either Big Sky Resort or Bridger Bowl
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401k eligibility and bi-weekly match
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Access to onsite fitness center 24/7
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Discounted Employee Housing in Big Sky or Gallatin Gateway
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Discounts to over 1000 retailers through ADP LifeMart
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End of season employee appreciation day and retail sale
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
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